Grand Reef Casino Free Spins Issue

I think this conversation sums up this casino. Especially the last bit.



EER80582112: hi

Collin: Welcome to support

Collin: How can i help you ?

EER80582112: i sent an email yesterday to claim my 50 free spins from my scratchcard, but they still havent been added

Collin: That is for new players only Craig

Collin: You been with us since 2013 already ..

EER80582112: no, i got crtchcr in the mail

EER80582112: scratchcard

Collin: Oh ok , do you have the code for me

EER80582112: a thor one

EER80582112: SP1975F

Collin: Added

Collin: Best of luck

EER80582112: sorry ive declined them

EER80582112: the slot for the 50 free spins is on thor

EER80582112: that bonus did not list thor as games to play

EER80582112: plus, it stated it was a sign up bonus

EER80582112: can 't you give the real bonus please?

EER80582112: are you here?

Collin: Really

Collin: why you do that craig ?

Collin: hold a sec

EER80582112: you added the wrong bonus

Collin: What it is not wrong

EER80582112: the free spins should be on thor

Collin: That is the 50 free spins .

EER80582112: thats what the scratchcard says

EER80582112: the bonus you added said thor wasnt allowed

EER80582112: and it said it was a sign up bonus, which clearly it isnt

Collin: Hold for me

EER80582112: holding

Collin: Are you sure ?

EER80582112: yes

Collin: The correct bonus was added .

EER80582112: it says it big letters "win up to 100 free spins on...Thor

EER80582112: with a picture of him and his hammer

Collin: I will have to chat to the marketing team , please give me a few minutes

EER80582112: looking very similar to me

Collin: Yes i know that  , just hold on .

EER80582112: holding

EER80582112: wow thats a long few minutes

Collin: Yes it is

Collin: Sometimes looking for freebies does take long hey .

EER80582112: hows sneezy and bashful

EER80582112: ouch

Collin: So please keep holding ..

The funny and strange thing is that they cannot even locate the free spins they sent me in a scratchcard. Some allusive promotion.

So instead they just gave me £50 to use on whatever slot I want. Nice to get a free £50, not sure this out weighs their lack of knowledge.

They really do not like customers.


Collin: 50 bonus added , you can use this anywhere craig

EER80582112: ok cool cheers

Collin: Cheers

EER80582112: wheres the terms please

Collin: Read the back of the card , it is on there

EER80582112: ah ok cheeers

Collin: Cheers

You would think these casinos would keep their live chat reps informed of what offers are around.  At least they gave you something to keep you happy.