Grand Reef Casino Free Spins Issue

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Last post made 10 years ago by blueday
cranders79
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  • cranders79
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  • last active 2 months ago

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  • I think this conversation sums up this casino. Especially the last bit.



    EER80582112: hi

    Collin: Welcome to support

    Collin: How can i help you ?

    EER80582112: i sent an email yesterday to claim my 50 free spins from my scratchcard, but they still havent been added

    Collin: That is for new players only Craig

    Collin: You been with us since 2013 already ..

    EER80582112: no, i got crtchcr in the mail

    EER80582112: scratchcard

    Collin: Oh ok , do you have the code for me

    EER80582112: a thor one

    EER80582112: SP1975F

    Collin: Added

    Collin: Best of luck

    EER80582112: sorry ive declined them

    EER80582112: the slot for the 50 free spins is on thor

    EER80582112: that bonus did not list thor as games to play

    EER80582112: plus, it stated it was a sign up bonus

    EER80582112: can 't you give the real bonus please?

    EER80582112: are you here?

    Collin: Really

    Collin: why you do that craig ?

    Collin: hold a sec

    EER80582112: you added the wrong bonus

    Collin: What it is not wrong

    EER80582112: the free spins should be on thor

    Collin: That is the 50 free spins .

    EER80582112: thats what the scratchcard says

    EER80582112: the bonus you added said thor wasnt allowed

    EER80582112: and it said it was a sign up bonus, which clearly it isnt

    Collin: Hold for me

    EER80582112: holding

    Collin: Are you sure ?

    EER80582112: yes

    Collin: The correct bonus was added .

    EER80582112: it says it big letters "win up to 100 free spins on...Thor

    EER80582112: with a picture of him and his hammer

    Collin: I will have to chat to the marketing team , please give me a few minutes

    EER80582112: looking very similar to me

    Collin: Yes i know that  , just hold on .

    EER80582112: holding

    EER80582112: wow thats a long few minutes

    Collin: Yes it is

    Collin: Sometimes looking for freebies does take long hey .

    EER80582112: hows sneezy and bashful

    EER80582112: ouch

    Collin: So please keep holding ..

  • The funny and strange thing is that they cannot even locate the free spins they sent me in a scratchcard. Some allusive promotion.

    So instead they just gave me £50 to use on whatever slot I want. Nice to get a free £50, not sure this out weighs their lack of knowledge.

    They really do not like customers.


    Collin: 50 bonus added , you can use this anywhere craig

    EER80582112: ok cool cheers

    Collin: Cheers

    EER80582112: wheres the terms please

    Collin: Read the back of the card , it is on there

    EER80582112: ah ok cheeers

    Collin: Cheers

  • You would think these casinos would keep their live chat reps informed of what offers are around.  At least they gave you something to keep you happy. 

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