Klaver casino sent me someone elses email !!

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Last post made 10 years ago by blueday
xbornluckyx
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  • xbornluckyx
  • Ireland Hero Member 665
  • last active 3 years ago

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  • xbornluckyx
    • Started by
    • xbornluckyx
    • at Mar 24, 14, 04:22:15 AM
    • Ireland Hero Member 665
    • last active 3 years ago

    hi all,

    this morning i logged in to check my emails like i always do and seen one from klaver casino which i am a member.
    When i looked at this email however i quickly realised that it was not meant for me having someone elses username and real name on it!!
    I am now very worried that someone else is receiving my emails from Klaver and what other details could they be getting??
    I consider this a very big breech of a casino's security we count on them to keep our details secure and not to send them on to other ppl  >:(
    I have sent a message to support straight away and i am waiting for them to get back to me with an explanation but there is one very unhappy and worried customer sat here right now  sad

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  • sanchya
    • Replied by
    • sanchya
    • at Mar 24, 14, 05:02:00 AM
    • Latvia Hero Member 725
    • last active 5 months ago

    Thanks for this post from:

    once with me happened the same but from casino rewards group, they sent to me email, where was another name and surname and said that this user still has 100$ in her acct, i was wondering about it,but i simple deleted it..coz there was not info about DOB or adress..

  • blueday
    • Replied by
    • blueday
    • at Mar 24, 14, 04:15:02 PM
    • United Kingdom Almighty Member 37999
    • last active 2 years ago

    Thanks for this post from:

    That is a bit worrying however, I assume there was no password?

  • xbornluckyx
    • Replied by
    • xbornluckyx
    • at Mar 24, 14, 05:10:20 PM
    • Ireland Hero Member 665
    • last active 3 years ago
    That is a bit worrying however, I assume there was no password?


    no password thankfully but it is worrying what if they requested a password change and it went to someone elses mail.  they still havent replied to me either on the matter which i think is terrible.
  • blueday
    • Replied by
    • blueday
    • at Mar 25, 14, 07:53:47 AM
    • United Kingdom Almighty Member 37999
    • last active 2 years ago

    Thanks for this post from:


    That is a bit worrying however, I assume there was no password?


    no password thankfully but it is worrying what if they requested a password change and it went to someone elses mail.  they still havent replied to me either on the matter which i think is terrible.


    Thank goodness for that re the passowrd.  Sorry to hear you've not had a reply. Did you try their online support form - it says 2 hour response time.  Visit their website and click on "support" and you can see the form there.

  • xbornluckyx
    • Replied by
    • xbornluckyx
    • at Mar 25, 14, 09:42:56 AM
    • Ireland Hero Member 665
    • last active 3 years ago

    thats how i contacted them and still no reply i'm going to send another message to them,  you would think they would be a little more concerned about it  >:(

  • JohnnyK
    • Replied by
    • JohnnyK
    • at Mar 26, 14, 12:55:47 AM
    • Romania Forum admin 30868
    • last active 1 year ago

    Thanks for this post from:

    That doesn't sound good at all but I hope it's just some sort of a glitch and not a repeated mistake.

  • blueday
    • Replied by
    • blueday
    • at Mar 26, 14, 03:28:44 AM
    • United Kingdom Almighty Member 37999
    • last active 2 years ago

    Thanks for this post from:


    thats how i contacted them and still no reply i'm going to send another message to them,  you would think they would be a little more concerned about it  >:(


    You would think they would be very concerned about such an error.  Thank goodness there was no password in the message is all I can say.  Time to close your account there?

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