----- Original Message -----
From: GP Support
To: [email protected]
Sent: Wednesday, March 18, 2009 7:01 AM
Subject: Congratulations!!!
Dear Mary
Congratulations on your win!
I am pleased to inform you that your tournament win of 500 points has been credited to your casino account.
Good Luck
Should you require any further assistance please feel free to contact us.
Regards
Ian Smith
Player Services
----- Original Message -----
From: GP Support
To: undisclosed-recipients:
Sent: Wednesday, March 18, 2009 9:11 PM
Subject: Tournament winnings!
Dear Valued Player
I hope this e-mail finds you well.
Congratulations!!
Please note that your account has now been credited with loyalty points for your fantastic win in our recent MPV tournament.
Please do not hesitate to contact us with any further queries.
Kind regards
Raymond Murray
Player services
----- Original Message -----
From: GP Support
To: [email protected]
Sent: Monday, March 30, 2009 1:26 AM
Subject: Your recent winnings!
Dear Mary
Thank you for your recent enquiry.
The reason for points expiry is that the account has been inactive for more than 360 days. Tournaments do not count towards activation of an account.
You have won 500 points in the tournament and this has been credited to your account, however, due to the fact that your account remained inactive all points credited will expire if there's no activity for 24hrs after the credit.
Your 500 points cannot be redeemed, as redemptions are only allowed from 1 000 points, to get there, you would have to make a purchase and wager for another 500 points and only once you have a minimum of 1 000 points can you make use of/redeem them. We will gladly reimburse the expired 500 points tournament winning if you reactivate your account.
We look forward to your account activation!
Kind regards
Greg Smith
Customer Support
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