Grandbay casino steals winnngs from players

4,294
views
6
replies
Last post made 15 years ago by Kspencer
mary1948
  • Started by
  • mary1948
  • United States Newbie 4
  • last active 15 years ago

Readers of this topic also read:

  • TouchCasino - Weekly Touch Tournament Promo valid: 07.08.2024 - 13.08.2024 Prize pool :€1,000 First Prize : €400

    Read

    TouchCasino Tournaments

    1 309
    2 months ago
  • Hello, are you Airbet Casino representative? I would like to inquire about withdrawal. First time I withdrew 30 USD, they canceled and sent an email, approved withdrawal of 10 USD, perfect. Please...

    Read
  • Prepare to be flushed with excitement at Flush Casino ! This online casino is a real game-changer, boasting an impressive array of slots, table games, and live dealer action. New players are in for a...

    Read

Please or register to post or comment.

  • ----- Original Message -----
    From: GP Support
    To: [email protected]
    Sent: Wednesday, March 18, 2009 7:01 AM
    Subject: Congratulations!!!


    Dear Mary

    Congratulations on your win!
    I am pleased to inform you that your tournament win of 500 points has been credited to your casino account.
    Good Luck

    Should you require any further assistance please feel free to contact us.

    Regards
    Ian Smith
    Player Services
    ----- Original Message -----
    From: GP Support
    To: undisclosed-recipients:
    Sent: Wednesday, March 18, 2009 9:11 PM
    Subject: Tournament winnings!


    Dear Valued Player

    I hope this e-mail finds you well.

    Congratulations!!

    Please note that your account has now been credited with loyalty points for your fantastic win in our recent MPV tournament.

    Please do not hesitate to contact us with any further queries.

    Kind regards

    Raymond Murray
    Player services

    ----- Original Message -----
    From: GP Support
    To: [email protected]
    Sent: Monday, March 30, 2009 1:26 AM
    Subject: Your recent winnings!


    Dear Mary

    Thank you for your recent enquiry.

    The reason for points expiry is that the account has been inactive for more than 360 days. Tournaments do not count towards activation of an account.

    You have won 500 points in the tournament and this has been credited to your account, however, due to the fact that your account remained inactive all points credited will expire if there's no activity for 24hrs after the credit.

    Your 500 points cannot be redeemed, as redemptions are only allowed from 1 000 points, to get there, you would have to make a purchase and wager for another 500 points and only once you have a minimum of 1 000 points can you make use of/redeem them. We will gladly reimburse the expired 500 points tournament winning if you reactivate your account.

    We look forward to your account activation!

    Kind regards
    Greg Smith
    Customer Support

  • as stated this was a free tournment I won on and they took the winnings because I do not deposite, but in a chat Al said winnings do not expire so what is up with that now others are not even getting their winnings and your site supports this conduct??

  • mary clark: fine activate accout so I can play in free tournment

    mary clark: will not deposite do to your lies and THIEVERY

    Al: Ok Mary.  I've reviewed your account and found that in your case you were not supposed to be able to play in the tournament.  The reason you were not supposed to be able to play is that you are a red tier, and the tournaments are for Jack and above.  So your points did not actually expire, they were simply revoked as they were credited in error.  My apologies for this inconvenience.  Your account is active at the moment, however we do not offer any free play promotions at this moment.

    mary clark: free ournments are for any player

    mary clark: depositing or otherwise

    mary clark: that is advertised on the downlosd site

    mary clark: but I will copt this and post ir

  • The following is a copy of the live chat I got at GrandBay Casino:


    Please wait for a site operator to respond.

    You are now chatting with 'Scott'

    Scott: Hello and Welcome to our Live Chat service.We would like to verify your details for safety and security reasons before we proceed.

    Scott: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.

    Ken Spencer: Kenneth Spencer, ************

    Ken Spencer: Yesterday I inquired about my cash back bonus on my deposit I made on Saturday. The customer rep ask that I forward the e-mail I received to him and I did. I still have not heard or seen the credit in my account.

    Scott: Would you mind waiting one moment while I access that information for you ? I appreciate your patience .

    Ken Spencer: okay think you.  ***long wait***

    Scott: Ken, thank you for your patience, I will not be much longer ***another long wait***

    Scott: Ken, I apologize for the inconvenience but our system has just gone down, would it be possible for you to contact us again a bit later

    Ken Spencer: i have waited 2 days now

    Ken Spencer: can't you just credit my account with a $25 bonus?

    Scott: I apologize for the wait Ken however there is nothing that I can do at the moment as the system has gone down at the moment

    Ken Spencer: It seems the "system" always seems to go down. and when I return later I have to go thru the whole story again and after another long wait I get the same answer, the system is down please contact me later.

    Scott: Ok Ken, will do

    Scott: Is there anything else I can assist you with?

    Ken Spencer: you didn't do anything

    Scott: It has been a pleasure assisting you. Have a fantastic day!

    Ken Spencer: Wait

    Ken Spencer: you have not assisted me yet.


  • mary clark: fine activate accout so I can play in free tournment

    mary clark: will not deposite do to your lies and THIEVERY

    Al: Ok Mary.  I've reviewed your account and found that in your case you were not supposed to be able to play in the tournament.  The reason you were not supposed to be able to play is that you are a red tier, and the tournaments are for Jack and above.   So your points did not actually expire, they were simply revoked as they were credited in error.   My apologies for this inconvenience.  Your account is active at the moment, however we do not offer any free play promotions at this moment.

    mary clark: free ournments are for any player

    mary clark: depositing or otherwise

    mary clark: that is advertised on the downlosd site

    mary clark: but I will copt this and post ir



    Sorry that you did not get any money...but you really need to read the Terms and Conditions.

    It clearly outlines the tournament for players in the JACK, QUEEN, KING, AND VIP STATUS.

    To be honest with you..all the years I have played with Grandbay Casino, I have never even heard of a RED..must be like their bottom feeder status.

    They have gone thru some tough times lately, but do not steal from their patrons, and they are not thieves.  They are going by their rules of the promotion.
  • The lastest in the live chats with this site: VERY SHADY CASINO!!


    Please wait for a site operator to respond.

    You are now chatting with 'craig'

    craig: Hello and Welcome to our Live Chat service.We would like to verify your details for safety and security reasons before we proceed.

    craig: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.

    Ken Spencer: Kenneth Spencer, *******

    craig: Thank you.Your details have successfully been verified. How may I help you?

    Ken Spencer: Craig, you are the third person I have had to talk to about this and I hope you can help and not make me wait forever and tell me that the "system" is down.

    Ken Spencer: I am still waiting on a cash back bonus for a deposit I made on Saturday.

    craig: Cash back bonus for Saturday

    craig: Ken that promotion expired already

    Ken Spencer: what are you talking about? I was given an e-mail and sent it to your support center. Ken and Scott were going to check it out and call me back and I didn't receive a call or any reponse.

    craig: Ok did you send that email to us already

    Ken Spencer: I have been waiting for 2 days now.

    Ken Spencer: Yes I sent the e-mail.

    Ken Spencer: Scott was going to CALL me when the system was up and running.

    craig: To what email address to you send it to

    Ken Spencer: The one KEN AND SCOTT gave me.

    craig: Ken we will need that email so we can run it with our promotions team as we not aware of such promotion

    Ken Spencer: Please do not make me go thru all this again. I am a depositing player.

    Ken Spencer: I sent the the e-mail already.

    craig: As soon as I receive the email I will forward it to my promotion team and will get feedback when they get to the office in the morning

    Ken Spencer: THE E-MAIL WAS SENT YESTERDAY!!!!!

    Ken Spencer: THIS WAS SUPPOSE TO BE TAKEN CARE OF TODAY!!!

    craig: Ok if you have send the email then the promotion team is busy investigating the promotion, but as I advised we are not aware of such promotion

    craig: I will forward another reminder to them and will get feedback when they in the office

    Ken Spencer: Until then I will no longer use your site. I have copied all the live chats on a website and have received a lot of feedback on how bad this site is to it's customers.

    craig: I apologize for the inconvenienced caused but we will need that email and we will have to wait on the promotion team to get back to us regarding the bonus

    craig: Is there anything else I can assist you with?

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Bixy
Bixy Serbia 30 days ago
12

Decode Casino - Exclusive Free Spins All Players- US OK! 50 Free Spins on Train to Rio Grande (BGaming) How to claim the bonus: Players need to sign up through our LINK , login and go to the account...
Decode Casino - Exclusive Free Spins

Anchi
Anchi Serbia 1 month ago
210

See all casino bonuses available for your country on our Halloweenbonus themed page. We will also post updates in this thread for your convenience. If you find any Halloween themed offers feel free...
Best Halloween Casino Bonuses For 2024

Anchi
Anchi Serbia 2 months ago
1

Goat Spins Casino No Deposit Free Spins New players only - US OK! Amount: 45 Free Spins How to claim the bonus: Players need to sign up through our LINK , andclaim the bonus in the cashier. Bonus...
Goat Spins Casino No Deposit