RESOLVED - Crazy Luck Casino Won't / Can't Pay Small Win

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Last post made 11 years ago by Melcb
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  • I made a small withdrawal from Crazy Luck Casino on .Sep 19  They had all my documents in hand already, and I received a message that my withdrawal was in process on Sep 26.

    I sent an email on Oct 2 asking what was the issue.  No response until Oct 7, when they asked me to provice the wire details which I had to provide in order to make the withddrawal. 

    Here it is Oct 12, and still nothing from them.

    If Crazy Luck won't / cant' pay a win of less than $300, no one should trust them to pay anything!

    Beware of this Rival Casino!

    0.6/ 5

  • as u can see there is a warning sign for that casino...should NEVER EVER try a casino that is given warning  sign from LCB forum smiley

  • I just checked on the withdrawal policy:

    Withdrawal Condition : Players need to send the security documents within 10 working days after putting a withdrawal request. In case of failure , the casino has full rights to reverse the withdrawal to the player account with us. Player could then again request for the withdrawal and send the documents for approval. For withdrawal we need the following documents for verification : One government approved ID card, utility bill(not more than 2 months older) ,scan copy of your credit card(front and back both which you are using for deposit with us) and Authorization form . For any kind of assistance just contact us on live help or call on the toll free number provided on website.

    Any deposit made to the casino must be wagered once before a withdrawal can be requested. If deposit is not wagered at least once before withdrawal, the casino reserves the right to charge the player for any processing fees. All withdrawals will be paid in installments of up to $5,000 per month which will depend on player Class. It may take up to 10 business days for withdrawal approval. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.

    You sent in your docs in a timely matter and it has been more than 10 biz days and it is not a tremendous amount being processed so what is the prob? You should be paid according to the withdrawal policy and it is now 15 biz days.

    Please keep us updated

  • They already had my documents.  As I said the email stated that my withdrawal was in process.

  • Yes i know and when i said "what is the prob" i was referring to the casino! It is delay tactics clearly on the casino's part especially asking you for "wire details" when you gave those details upon requesting a withdrawal. Don't give up on hounding them daily until you are paid.

    Good luck,
    Lips

  • all i can say is hmmmmmmm not surprised and you would have better luck getting he double hocky sticks to freeze over (i always heed the warning because it will be rough going and little to no help to get paid 8'|

  • Talk about crazy luck...all the luck I got from playing at this casino was winning a no-deposit multilevel freeplay game but losing it all in the end after making that required $25 deposit. Suffice to say, the slots became tight after making a deposit!!! I have never won at Crazy Luck Casino and I have since given up playing there...unless when they offer a free chip or a free game. Even so, I had won another multilevel freeplay game not too long ago but did not make that $25 deposit to claim the second level game. I would rather let it pass than lose another deposit at Crazy Luck Casino! That 10 business days waiting period is also a BIG turn-off for me...so they probably have to wait 10 business years before thay can get another deposit from me! laugh_out_loud

    Rated:

    2.5/ 5

  • lol to bad this happened gl on all


  • I made a small withdrawal from Crazy Luck Casino on .Sep 19  They had all my documents in hand already, and I received a message that my withdrawal was in process on Sep 26.

    I sent an email on Oct 2 asking what was the issue.  No response until Oct 7, when they asked me to provice the wire details which I had to provide in order to make the withddrawal. 

    Here it is Oct 12, and still nothing from them.

    If Crazy Luck won't / cant' pay a win of less than $300, no one should trust them to pay anything!

    Beware of this Rival Casino!



    Please PM me your casino username. Lets chat to the casino rep and see what we can do.
    Rated:

    0.5/ 5

  • I recvd an email from Crazy Luck:

    Hi Elizabeth,
    We are really sorry for delay in withdrawal and it got delay due to
    some problem but now issue has resolved so your withdrawal be done very
    soon.


    Regards,
    Support Team
    Crazy Luck Casino


    This was on Monday (yesterday).  They don't say when "very soon" is, and I won't hold my breath either.

    0.6/ 5

  • It's a step in the right direction and happy to see there was some correspondence back  thumbs_up. Thanks for keeping us informed and let us know how it continues.

  • Still no payment.

    I did receive an email on Sunday, essentially stating the same thing that there had been "problems", and that i'd receive my withdrawal "very soon"  sad

  • Hi Amateur,

    I have been told you were sent your winnings via wire yesterday:)

    Please confirm with us when you get it.

  • I´m waiting too of my cash-out from Crazy Luck Casino. Over 6 Weeks now!!!
    And i had no chance to get my winnings!!!(500EUR) They had all details for wire transfer, because Moneybookers not working, but nothing!!! Every day i here, very soon, in the next days, or tomorrow, but nothing!!! And i´m not from USA.

    Rated:

    0.5/ 5

  • Hi,

    Sorry for delay in your withdrawal as there is a problem with deposits and withdrawals via Moneybookers in all rival based casinos. To get your withdrawal soon you can reverse your withdrawal and then make a minimum deposit with Neteller and then you can make a withdrawal request again via neteller of total amount including your that deposit which you will going to
    make with Neteller. Your withdrawal will be processed within 2-3 working days.

    Dave
    Affiliate Account Manager


  • I´m waiting too of my cash-out from Crazy Luck Casino. Over 6 Weeks now!!!
    And i had no chance to get my winnings!!!(500EUR) They had all details for wire transfer, because Moneybookers not working, but nothing!!! Every day i here, very soon, in the next days, or tomorrow, but nothing!!! And i´m not from USA.



    Please PM me your casino username so the rep can check on this for you.
    Rated:

    0.5/ 5

  • Ok, thank you very much. I will try it with Neteller!!! I hope i get it soon and i  really only waiting  2-3 days working days.

  • Hello,
    today i withdrawal with Netteler, so i hope i get my Withdrawal very soon, Dave say i get it on 2-3 Working Days, so i will see. I send all documents again, and wager my deposit 1 Time.
    So i do all thats is no Reason to don´t pay. I will see and wait.

  • player received their withdrawal yesterday....

  • Juhuuu, today  i resived my money!!!!I´m really happy. That was a strange way!!!!With Neteller, i get in 48 hours!!!Thank you

  • Great news, I have made this thread resolved.


  • Juhuuu, today  i resived my money!!!!I´m really happy. That was a strange way!!!!With Neteller, i get in 48 hours!!!Thank you


    Excellent, thanks for the good news.
  • Sorry if I gave the impression this matter was RESOLVED.  IT IS NOT!!

    Crazy Luck sent a Swift Copy, however, after a week, they then sent an email saying that I had sent an invalid account number - which I had not!!  Copied the info directly from my online bank info.  Same info used for my tax refund and all other successful withdrawals.

    Crazy Luck is still playing games with this withdrawal!

  • Err... but you said you had received the money... Anyway, I hope you will receive it after all.

  • I NEVER POSTED that i had received the funds.  Someone else posted that...not me!!

    Read again...

     


  • I NEVER POSTED that i had received the funds.  Someone else posted that...not me!!

    Read again...

     


    You are right, my mistake.

  • I NEVER POSTED that i had received the funds.  Someone else posted that...not me!!

    Read again...

     


    Hi Amateur,

    Apologies we thought this was resolved. I posted that they sent the wire and for you to confirm, however we had no update from you so assumed all was OK.

    I have removed 'RESOLVED" from this thread.

    Are you able to create a Neteller account?


  • I NEVER POSTED that i had received the funds.  Someone else posted that...not me!!

    Read again...

     


    Hi Amateur,

    Apologies we thought this was resolved. I posted that they sent the wire and for you to confirm, however we had no update from you so assumed all was OK.

    I have removed 'RESOLVED" from this thread.

    Are you able to create a Neteller account?


    I didn't say anything b/c they hadn't done what they promised.  So there was nothing new to report.  Still not, unfortunately.

    They knew the situation when they accepted my money, and assured me they were able to pay anyway.

    I have been paid very recently from several others who had no problem paying me.  Winnings I received in only a few days.

  • Ok, let's see what the rep comes back with.

  • Thanks to Melb, I've finally been paid!!

    Thank you very much!

    This issue is finally RESOLVED!

  • thats great news. Im upgrading topic to resolved.

    Zuga


  • Thanks to Melb, I've finally been paid!!

    Thank you very much!

    This issue is finally RESOLVED!


    Woohoo finally!!! Enjoy your winnings, glad to be of help:)

  • Thanks to Melb, I've finally been paid!!

    Thank you very much!

    This issue is finally RESOLVED!


    Excellent! Have fun spending that cash.
  • Hello,
          I am trying to find out What to Do here.I won 900.00 on nov 18th 2012 after making playthrough at this Casino.I set my Documents 2 times and Still nothing as of today Jan 4 2013. I had lost my Daughter Around dec 5th and was Short money to bury her.I asked this Site to look into getting this money to me.Was told it was in process,well it Still is. I had a Crap X-mas and new years wasn't much better and now by Busness i run is going under.Now i have mybe a new problem.I dep 30.00 on play2win last night and Made this playthrough and Cashed out 1,000.00  and now i'm seeing posts that this Site Don't pay? I am not happy about this and am not Sure What i can Do about it. Both withdraws will save my Repair Shop and really help me right now. So if you know what i can do,just let me know. Ken

  • Sorry you had to go through all that... However, I don't know about any negative reviews regarding Play2Win, they are paying the winnings quite smoothly as far as I know.


  • Hello,
          I am trying to find out What to Do here.I won 900.00 on nov 18th 2012 after making playthrough at this Casino.I set my Documents 2 times and Still nothing as of today Jan 4 2013. I had lost my Daughter Around dec 5th and was Short money to bury her.I asked this Site to look into getting this money to me.Was told it was in process,well it Still is. I had a Crap X-mas and new years wasn't much better and now by Busness i run is going under.Now i have mybe a new problem.I dep 30.00 on play2win last night and Made this playthrough and Cashed out 1,000.00  and now i'm seeing posts that this Site Don't pay? I am not happy about this and am not Sure What i can Do about it. Both withdraws will save my Repair Shop and really help me right now. So if you know what i can do,just let me know. Ken


    Please send me your casino username
  • Hello,
          Just update to my Withdraw from Crazy Luck,I did get it a few Weeks Ago and was Happy to see it. As for Play2Win i have Asked them over and over about my Winnings.It has not Even been looked at.All i get in Email is

    Hello,

    We have received your email.

    Your request is being considered and is currently being processed by
    the financial department.

    Thanks and best regards,


    Player Support Department

    What is thier to Consider? I won Fair and Square .I Do not think they Are going to pay it.Sent Docs 2 times and Still nothing.


  • Hello,
          Just update to my Withdraw from Crazy Luck,I did get it a few Weeks Ago and was Happy to see it. As for Play2Win i have Asked them over and over about my Winnings.It has not Even been looked at.All i get in Email is

    Hello,

    We have received your email.

    Your request is being considered and is currently being processed by
    the financial department.

    Thanks and best regards,


    Player Support Department

    What is thier to Consider? I won Fair and Square .I Do not think they Are going to pay it.Sent Docs 2 times and Still nothing.


    Did you send me your casino username for Play2Win?
  • Thank You, I was just getting ready to play and found your post.  Another free casino deleted.



    Hello,
          Just update to my Withdraw from Crazy Luck,I did get it a few Weeks Ago and was Happy to see it. As for Play2Win i have Asked them over and over about my Winnings.It has not Even been looked at.All i get in Email is

    Hello,

    We have received your email.

    Your request is being considered and is currently being processed by
    the financial department.

    Thanks and best regards,


    Player Support Department

    What is thier to Consider? I won Fair and Square .I Do not think they Are going to pay it.Sent Docs 2 times and Still nothing.
  • My user name on play2win is kmills  .Also they called me 2 weeks ago asked me if i had a paypal account.When i asked Why,they said i will get paid Faster.Well that was 2 weeks ago.Then i Emailed them yesterday and asked Whats the hold up and i was told i must dep 25.00 in order to Switch my Payout.I don't think i'm ever going to get it.


  • My user name on play2win is kmills  .Also they called me 2 weeks ago asked me if i had a paypal account.When i asked Why,they said i will get paid Faster.Well that was 2 weeks ago.Then i Emailed them yesterday and asked Whats the hold up and i was told i must dep 25.00 in order to Switch my Payout.I don't think i'm ever going to get it.


    I have sent your cashout query to the casino rep. Please follow up with me in a few days and let me know what the status is.

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