Cocoa Casino AND Club Vegas USA cashouts in process!!

So I had a ridiculously lucky round of slots this week, first was on Club Vegas USA which gave me a free 25 which I worked my way up to 200 before hitting a jackpot on a 3 reel and winning the 1250 from that, so I cashed out 1400 and played the other 50 since there was no max cashout!  So while that was processing I go to Cocoa and put in 66 dollars without a bonus because of a mis understanding that they wouldnt fix for me (whatever, ends up working out big time) and I play my account up to 1500.  I have these 2 processing now (non bonus cashouts; the best!) and am pretty nervous, since i was already screwed out of 500 from vegascasino21.. keep you posted! Go Rival!

LOL WOW.. After just making sure at the support, since ive been screwed so many times, I thought i'd check to make sure I was going to get my money I get this awesome notice from support. Here we go again... Before I made the 66 dollar deposit I told coleen that i didnt have promtoions, she told me that i had another account from like 5 years ago, i told her i dont know the information and she said i can close it for you manually.  She asked me the information and i told her then she closed it and said that I would be given new promotions now since i only had one account.  So now i ask her about my cashout, WHAT DO YOU KNOW, she tells me my account is probably not going to be paid because i have more than 1 accuont on multiple rivla casino sites. .... Never have I ever made another rival casino site without having support close my previous one because they were all made aboug 5 years ago and I stopped gambling for 5 years.. I do not remember the usernames orthe passwords or even what sites i had made them on before since they have like 50 of them.  This is an outrage, is this what a 4 star reviewed casino site does now also, they just screw the shit out of you regardless?  This is the last time i will ever deposit on a site if I do not recieve this money.. do they think we are retarded and just give them our moey hoping to win, and when we do they just wont pay us and hope we dont say anything?  I mean come on.  I have depositted on this site like 20 times and they are claiming they just noticed now that I have two accounts? this is fraud and I wont stand for it, please help get these scumbags to pay! Also what do you know, the phone number they hav elisted doesn't even connect to anything.

I counted them up in the history sections, I have 8 deposits on this site in 4 months... 4 MONTHS... and they accepted and took every payment i ever made and NOW they are telling me oh sorry you can't win... NOPE SORRY

Modify: Where is the Cocoa rep? I would love him to explain this.. Also i would like to take this time to say how absolutely horrible their customer support is.. When I made the initial deposit, I asked for a bonus, the lady replied... Liz: Okay your bonus has been added to your account, please go ahead and deposit!  When I deposited I noticed that she ment she added the promotion to the account, not the actual bonus, so my 66 dollar deposit was left un bonused... after explaining to two ustomer support reps what happend, both told me in their own words, "tough shit" and I was given nothing.. Then this happens AFTER i win... Please give me a break haha

It is Jason Jm....He is the Cocoa, This is Vegas and Paradise 8 casino rep.  Just go to the main page of the forum and look to the left of your screen.  You will see CASINO REPS..I think there is 90 of them.  Click on that and then go to the post that says "Read before posting": or something like that.  Then you can contact him from there. 

I have spoken with Jason more times than I can count and he does CARE about his customers and has helped me tremendously.  He also helped TaaaDaaa when he had a major issue and he got it resolved for him.  So I would private message Jason and go from there.  Good luck and I hope he can get it straightened out for you.  Fingers crossed for you!

Thank you so much bonus, anything helpful is appreciated right now, i can't tell you how frustrating getting your winnings kept from you is!

Ahhhh ok lynchchie i found ya! Let us know how it all turns out for you.

Lips

I sent jason an email but unfortunetly he hasn't been active since feb of last year, hopefully he recieves that long email.. thanks guys, if anyone else can be of help let me know!

He will still email you back.  It may take a day or two.  I think if you click on his LCB profile you will also find his hotmail address.  I would copy your email and send it to him there also.  He also gave me a reps name to send any complaints I had.  I will send you a message with the info.  Just don't forget when you send a message click on save copy so you can go back and copy if you need to.  Good luck girl.

Ive emailed Jason ( Cocoa Casino ) notifying him about this thread.

cheers
Zuga

Lynchie:  I just sent you a private message from here on LCB.  I hope it helps plus you got Zuga emailing Jason too but I would read my email and see what you think.  Good luck.

Hey everyone, I'm heeeeere

Thanks Zuga for notifying me of this thread.

Hey Lynchie, can you please get my personal email from Blue or Zuga and email me with the exact details of what went down?

I'll handle it personally.

J

i hope you don't mind Jason but I already messaged her your info. 

PS..do you have the winners chosen for the contest yet?  Sorry to get off subject. lol

Haa no prob, and I have the top 3 winners but I'm still waiting on genenco's CC login. Once I get it I'll draw the 4th place winner and have them all announced .

Hurry up Gen....I hope and pray I won something!  Good luck everyone!

gl guys on the contest and jason  your awesome :'X

Thank you all for the quick responses and very helpful info, I have sent the emails to the correct people I believe and now can just wait to see if this cashout is honored. Thanks again to all!

Hm also,  my withdrawl on club vegas usa has also been canceled and returned to my account and when I try to requets it again via echeck it says no information available whatever that is suppose to mean.. Are these two casinos linked, and I know for a fact that i didnt ever make 2 accounts here, are they trying to claim that i did? lol no email from either site.. great support

No they are not linked Lynchie.

blue

Oh wow this just does it for me, never will I play on these foreign money scams every again.  I get on club vegas and am tol now that cocoa casino said that i have multiple accounts (just on cocoa) that all my rival money that i've won is subject to be removed, HAHAHAHAH and this is what happens when you win people, dont bother ever playing these sites again.

Edit: Put a total of 800 dollars in in the last 2 months, and actually WON this 1300 im trying ot withdrawl from a LOYALTY BONUS and now after i won ONCE they are telling me sorry we can't give it to you.. but what we can do is take your 800 in the past two months and just smile at you Both casinos let me go on months and hundreds perhaps thousands of dollars in deposits until they "flag" me for not being elligible for a withdrawl? Wow

Lynchie,

I'm not sure why ClubVegas would say that when your account isn't even closed at Cocoa Casino. I don't see any grounds for removing any money from your account at all. I have no affiliation with them but if you like you can have them contact me.

That said, please read what I wrote to you in the PM. Your cashout at CC is still processing and from what I can see, it was never denied. I apologize for the poor support in this case but please consider what I wrote regarding your treatment of the CSR staff.

Jason

Thanx for the help Jason.

lynchie51588 PM me your Club Vegas user name and complaint details. Ill email them on your behalf.

Zuga

Np and let me know if I can help in any way with the ClubVegas issue.

Thank you jason you are the best.. I am still skeptical because of the fact that this is not the first time I was found to be in the right and not been awarded the money so I will continue to post about this issue.. Thanks again to everyone that is helping with this issue

Edit: what about this issue of them pretending to think I have two accounts there? I assume you can check the logs from back when i made my first deposit and see that i requested that the other account (that never had a deposit made on it) to be closed which it was and my new account honored and re-promotioned as such.. Is this issue of my name being red flagged accross Rival Casinos as a multiple account rule breaker over?

Well you do have two accounts there technically, but like you said, one has been closed and the other is in fine standing. It shouldn't affect anything. I can only speak for Paradise 8, Cocoa Casino and This Is Vegas though.

If other Rival casinos are using the mult accounts at Cocoa as a reason for account closing or holding funds then this is completely unjustified and I'll be the first to speak to someone on your behalf about this. If you have multiple accounts at other casinos too though, then it's out of my hands.

As far as being red flagged. It's very possible that the support has made a note on your account after the way you spoke to the CSR you dealt with but it shouldn't affect your account or your ability to deposit/withdraw or claim promos at all.

So I noticed today when I logged on to cocoa to see if anything had changed, they canceled my cashout that had been processing for 3 - 4 days... And no email... this concerns me and now I KNOW they are going to make me wait those 3 - 4 days I already waited over and I also can't even initiate another cashout... Can you let me know what is going on with this Jason?

I'll look into this Lynch. Might have something to do with losing eCheck?

J

Well now im being told that since echeck is gone, I will have to chose another withdrawl method. But in order to withdrawl with this method I will have to make ANOTHER deposit. They already know that I cannot deposit via usemywallet because I told them, why would I have to make ANOTHER deposit anyways?  They know my account number and that i've already made a deposit before.. Also says they sent me an email and I never got one..

lynchie,
they told you to make another deposit for verification, but you can withdraw that money out, right after your deposit.  For example, you have $300 in your account now, and you make $25 min deposit by your deposit method of choice that you can withdraw as you prefer, let's say usemywallet, then immediately, you can submit a withdraw of $325 by usemywallet.  In your case, you can select the other deposit/withdraw option. 

That is the whole problem.  I mentioned above that I can NOT make a deposit with this method.  I depositted on this rival group of sites because Echeck WAS available.  Something happend that caused this rival GROUP not to be able to use them, this is not my fault in any. Now that echeck was removed they are basically telling me, now you have to deposit with usemywallet (again, which I can't) to withdrawal and that is the only other option on the site.... I used this as a withdrawal method because italked to usemywallet and they told me i could withdrawl from their site WITHOUT making a deposit so figured there would be no problem, but again CC casino is making the problem.  As I said this is not my fault that echeck was removed, and I was using this casino becuse i knew i was golden with this cashout, now that it isn't, im screwed? I think the casino should realize this problem and find a way to give it to my usemywallet account WITHOUT a deposit.. As i said before, since ive made about 60 deposits to this site, why do I need 1 more? Usemywallet sure doesn't need me to why would CC?

FINALLY after arguing for a long time I got the manager who added? ? ? ? ? the new echeck to my account finally? ? ? ? Now I depositted another deposit with the new echeck? ? ? ? ? and have to wait 16 days for it to clear so and then another 2-5 to get the check into my account? ? ? ? ?
Whatever, Ill be back in like 2 months to tell you if I got my money I guess.

Edit: Even though I depositted 20 times with the OTHER echeck I still have to wait for this one to go through which takes 16 days.

I thought EcheckUS pulled out of gaming transactions. I would be careful with them. Do some research on them, I know people on other forums wating for lots of money from them.

LH

you are right, echeck.us was pulled out of gaming transactions, but this is different, this one is just Echeck, lol, which they will debit the money straight from your checking account without the fee.  You have to pay $2.50 fee for other echeck.us thou.  I had around 1K in this echeck.us account, and nothing I can do now, but to vent.

I will be right here for you how much ever you need to vent just like you would for me,heh!
BTW, I am interested in Echeck, Taaa did you have to sign up through the casino or just go to their website? which one's better?

no, you do not need to sign up or anything, just go to the cashier lobby, click on Echeck logo, and follow the instruction, it's very simple, might take you one minute to complete.