Hello All,
I hope you're doing well!
Let me reply to this thread as well, we want you to know that we are here to hear your concerns and act accordingly. The whole loyalty program is carefully designed to provide regular and fair bonus coverage towards your activity and on a long run, you will find that we will always have something in store for our loyal players.
A game for a particular bonus ending up with low value was just a happenstance since the games the spins go with are randomly picked and the exact same number of spins on different games can vary in base value. I assure you that this is not a trend and you will see with the next recurrence having different games as the bonus choice.
As for high ranking players and bonus return, I hope you can look at the bigger picture and find that the sheer number of various bonuses is always there for you, across all brands, the program will always offer instant and monthly cashback, daily and weekly rewards, the tournaments with an astonishing prize pool, and much more. And there are always the regular hidden gems that only require you check your email. All in all, I think that as the time passes it is hard not to distinguish us from the rest of the industry. We engage you, are fast in all forms of service, especially with the payouts, and with all bonuses combined, you can always expect to be treated well. Of course, the higher the activity and the player class, the bigger the amounts, numbers, reloads, percentages and bonuses.
I hope your experience will only grow for the better, but know that we are still the same and still looking to get even better as the time passes.
Kind Regards,
Mikey
Casino Management
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