Casino.com/Lesa refuse to pay €9600

I have been a VIP customer there since October 2011. During that time they invited me to deposit multiple times and I purchased there €5415.

All of a sudden when I won over 18,600 EUR they stopped being friendly and closed my accounts.

They asked for notarized documents which helped to be paid 9000 of my winnings but it didn't help to be paid the rest.

In an Email they sent me they say I abused their bonuses which is not true as I played mainly slots and maybe Casino War in the past.

They also blame me of being connected to other accounts which is also not true.

We regret to inform you that your account has been suspended and that we will make arrangements to void your winnings in accordance with 16.1 of our terms and >conditions. The reason for this is that, after extensive review, our Security team has found you to be abusing our bonuses and to be linked by unique identifiers to other >members. In particular, our Security team informs us that the activities would be in breach of: 5.1(i); 5.1(xx); 5.1(xxiv); 5.1(xxvii) and 13.2 of our general terms and >conditions (please refer to http://www.casino.com/about/terms-and-conditions.html

Hi khan,

I'm not sure why you posted this same problem again - I see you already posted it HERE.

I assume it has not been resolved yet?

blue

The issue hasn't been resolved and it was probably a while ago and I forgot I published it sorry, anway they are not paying and nothing left but to ask for forums help

Do you have a rep of Mansion in thos portal ?

Hi khan687,

please private message me your user name at Casino.com and Lesa.

cheers
Zuga

PM received. I will contact them on Monday.

best
Zuga

I can see that you have the same problems at more casinos than one??? I think there are some facts hidden here that you do not tell us.... how come you have problem with it twice?? No, I need more facts to believe this...There must be another side of this

The hidden facts you are looking for, and the fact I have multiple complaints is only because I know how to win

Most gamblers are far from being able to win or they win and reverse the cashout and lose it all

I managed to educate myself how to win with and even without a bonus.

I know when it is the time to cashout and when it is the time to be aggressive

Many gamblers never saw the cashier to even cashout but only the deposit section.


Yes I do have problems because I manage to win big in a manner casino manager knows they lose money to players like me which makes them not pay.

Every casino manager know what a money player is , ask them about it and they tell you how much they hate those players, I am among these players

If you've learned to educate yourself on how to win, how come you haven't on how to pick out long-standing reliable casinos?

Sorry good question I have no answer I guess.

Zuga, did they have the courtesy to reply to your message ?