21 dukes casino small threats into small tricks

i talked with the support of 21 dukes after having deposited 25 dollars for the second time
and i received a surprise after having received the bonus
max widthdraw 100 on a deposit of 25
no limit with 50
i preferred to refuse the bonus and play with no limitations
but i have been informed that with a deposit of 25 even with no bonus you cannot
widthdraw more then 100 dollars and that really seemed absurd to me
i am checking with the support if this is true.

small addenda to the conversation maybe there's a misunderstanding cause of the rest of conversation
randon 21:15:45
In Terms and Conditions:
Brandon 21:15:54
"35.5.If a Bonus was received for the minimum $25 deposit, the Player will be required to wager the Bonus and the maximum withdrawal will still be $100."
croalx 21:19:07
i have received no bonus so the rules goes to flush in the toilet
croalx 21:19:38
am i right ?
Brandon 21:20:18
System is automatic, goes on the amount deposited.
croalx 21:21:35
you're wrong this time maybe you should  check some one of the management this rule is striclty applied only to thos that have benefit of the bonus if you block a winning with no bonus above is against the law
croalx 21:21:44
believe me
Brandon 21:22:21
Brandon 21:25:15
I can give you the bonus again, if you want.
croalx 21:25:33
correct this part brandon i think you or someone have misunderstood this rule
croalx 21:25:57
cause of be applied only if i benefit of a bonus
croalx 21:26:08
if no bonus no rule
croalx 21:26:24
thats' what i am trying to explaing
Brandon 21:26:50
I understand.  I hope it is the way you say, cause it makes sense.
croalx 21:28:55
so can you check this part for me ?
croalx 21:29:04
next time maybe
croalx 21:29:26
when you have a minute to talk with a manager ?
croalx 21:29:33
thnks
Brandon 21:29:37
My supervisor will be in tomorrow morning. 
Brandon 21:29:44
I will ask and email you asap
croalx 21:30:03
perfect ask to him between a coffe and a toast
Brandon 21:30:26
:-D  Good idea
croalx 21:30:45
in the meanwhile i let my deposit free of bonuses
Brandon 21:31:04
Let's do that, yes.
croalx 21:31:12
perfect
Brandon 21:31:13
Good luck
croalx 21:31:20
gd night also
Brandon 21:31:28
Blessings

i will tell how this story will end
bye

I deposited at 21 dukes several times ...very freindly until you actually satisfy the playthrough amount and send in your documentation that is required. All of a sudden, they have many excuses for rejecting a withdrawal of which some of them sound quite bogus. I remained polite through all of their request regarding withdrawal and followed their instructions to the tee. They informed me that they do "spot check rejections " and maybe next time I can withdraw..........never will deposit there again!

what in the world ?spot check rejection what does this exactly mean????

Isnt 21 Dukes a Top Game site???  Maybe I am wrong.  Ok, definition of "spot check rejection" ---  since we dont allow customers to do withdrawals any time u reach a playthru and request a withdrawal we came up with this term.  Just using the word "rejection" might scare customers off so we put "spot check" in front of it.  This way our customers try to reach the playthru think they are also gambling of getting past the "spot check" even though they have no shot of this occuring.  I hope this cleared everything up for everybody.  I am now going spot check my post to see if it gets rejected.

Um.... 'we don't allow customers to do withdrawals any time u reach playthrough'... ?

Are they talking about 2 free chips in a row or are they saying.....  Eenie Menie Miney Moe... should we pay Gabby after she deposited and made playthrough?  Hmmmmm. Nah, let's reject her withdrawal...just cuz.