Make a risk free $50 - ends April 30

Gino: Welcome to Casino Support. How can I assist you today?

you: Hi

you: I wanted to withdraw

you: but i now get a message, that i have to wager 1485$

you: before i can withdraw

you: can you please explain, why i have this wager requirement?

Gino: There are wagering requirements attached to bonuses that you receive in your account.

you: i did not received any bonus

Gino: The bonus terms and conditions are listed on the website on the promotions page.

you: i asked to clear it, when i made a deposit, and you did so

Gino: May I please have your account number or email address so that I can better assist you?

you: XXXX

you: XXXX

Gino: Peter, your account is not segmented to no bonuses. Even if you had a bonus removed from your account, you would still have to meet rollover requirements of previous bonuses that you might have received

Gino: In order to not have to fullfill any rollover requirement, you need to have your account set to "no bonuses"

you: i did not received any bonuses

you: that's why i asked you last time you remove the bonus, and you did

Gino: You received a tournament bonus prize.

you: and that's why i have to wager it?

Gino: There is a rollover requirement on tournament bonus prizes.

you: ah ok i see

Gino: If it was a tournament real prize you wouldn't have had this problem.

you: and what are the wager req.? which games are aloud?

Gino: If it was a tournament real prize you wouldn't have had this problem.

Gino: Basically only slot games will count towards the requirements.

you: is it possible to remove the tournament wins, so i can withdraw without wagering?

Gino: It is, but at this point, if you request this, the casino manager will also deduct any winnings that came forth out of this $50

Gino: This is stated in the bonus terms and conditions

you: i have now 189, 50$ came from the tour winnings, so when you remove it, i still have 139 left to withdraw?

Gino: the casino manager will also deduct any winnings that came forth out of this $50

you: ok then, can you please remove my winnings from the tour and what came from the winnigs out of this 50$, so that i can withdraw the rest without wagering requirement?

Gino: I will sent your request to the casino manager. You will receive a response within the next 12 hours.

you: thank you very much

Gino: You're welcome

Please wait for a site operator to respond.

You are now chatting with 'Muyin'

Muyin: Welcome to Casino Support. How can I assist you today?

you: Hi

you: i talked to Gino before today

Muyin: Good morning, how may i assist ?

you: one moment

you: i give you the chat

you: can you read the last chat first?

you: www.voor.ch/misc/eh.txt

Muyin: Please hold on a moment, I will review your account.

Muyin: Thank you for your patience, I see that you indeed did not play with the welcome bonus

you: yes

you: do you agree with gino, what he said in the chat?

you: the thing is, i made some calculations

you: the wagering req. is 1485$

you: i made a first deposit of 30$

you: bonus would be 45%

you: 45$

you: total 75$ 20 times = 1500

you: isn't the wager req. bound to the first deposit bonus, that i requested to be removed?

Muyin: I need to let this be revised. Please contact me back at 10 AM or a little later and I will be able to check on this. Your calculations are correct. I will just check on the tournament prize.

Muyin: Please check back with me later today, ok ?

you: ok then

Please wait for a site operator to respond.

You are now chatting with 'Tyrone'

Tyrone: Welcome to Casino Support. How can I assist you today?

you: Hi

you: can i please talk to Muyin?

Tyrone: Pleas kindly hold.

Please wait while I transfer the chat to 'Muyin'.

You are now chatting with 'Muyin'

Muyin: Goddmorning, this is Muyin

you: Hi Muyin, we talked about 2-3 hours ago

Muyin: *Good morning

you: you told me to contact about 10am

you: chat log: http://www.voor.ch/misc/eh2.txt

Muyin: I am aware, thank you

Muyin: You just have to play the bonus money that you received from the tournament play once and then we can request a manual payout fot you

Muyin: You still have $0.24 in your bonus balance

you: this is not from the tournament

Muyin: You received a $50

you: yes, but the 50$ are real cash, right?

you: no bonus

Muyin: The welcome bonus was indeed removed I see

you: the 0.24 is the Daily Casino Rewards

Muyin: No, this was in bonus money

you: which was in bonus money?

Muyin: The $50, if you play this through i can request the manual payout for you

you: i don't understand

Muyin: You received $50 in bonus money, you need to play this through

Muyin: Once you do that ( you just have $0,24 ) I can request the manual payout

you: well i played the american icon 75000

you: if i go to the "prize table"

you: i won real 50$ and not bonus

Muyin: I'm sorry for the delay. I'll be right with you.

you: take your time

Muyin: I will be right with you.

Muyin: Thank you for waiting. I'll be with you in just a moment.

you: ok

Muyin: Thank you for your patience, according to the reporting I see you got bonus money and not a cash $50 prize

Muyin: Ok, I am getting an update again, please keep holding

Muyin: Are you there ?

you: yes

Muyin: Thank you for waiting. I'll be with you in just a moment.

Muyin: Ok, i checked with the manager and was informed that we can do a manual payout for you. The rollover is indeed from your welcome bonus but as this was denied and removed you are not attached to it. Now as for the tournament prize, you DID received a cash prize so this is also ok. Our apologies and just state the amount of your cashout you and to request and we will manually request this for you

you: ok thank you, so you will manually withdraw my current ballance of 189$ to my neteller account?

Muyin: The request has been made and the withdrawal is pending

Muyin: This will go to your Neteller account, yes

you: thank you for your help

Muyin: You're welcome.

you: have a nice day muyin

you: bye