Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

To update, Club Player has allowed me access to my account again and they have put back the MLW as a deposit option. However, my withdrawal request of April 18 is still pending and my other withdrawal approval has not been paid. Sounds like internal issues that I hope get straightened out soon. I havent totally lost faith. I think Club Player is trying because it hired  Cindy Greco to help trouble shoot problems and to help better customer relations. I hope that Cindy is able to define where the problems lie internally within the casino, as I have always enjoyed playing there otherwise. 

lostflower

I will take care of your payment issue tomorrow,

Cheers

Cindy

Hi Cindy,

I telephoned and spoke with a rep. I was told they were a little behind and that I would get paid for the March 29 request with the next batch of payments going to QT. The rep said everything was in order for the April 18 pending withdrawal request, just waiting for approve. By all means, affirm when payment has been made to QT for March 29 withdraw request.

Thank You
lostflower

Hi Lostflower:

Payment was sent out yesterday to your Quicktender acct.

Cheers

Cindy Greco

Hi Lostflower:

Last withdrawal request has been approved today.

Cindy G

Menokime: 

Your last check for $1955 was sent out yesterday. I will be sending you the tracking# via email soon.

Best Regards
Cindy Greco

xamberx

Please send me an email to [email protected] with the name of the Casino you are having issues with and your username

Best Regards

Cindy Greco

Hi Ms Greco,

I have received payment in my QT for the March 29 withdraw request. The Club Player also sent me an email notice regarding the approval of my April 18 withdraw request and that will be sent to QT as well. Thanks for your assistance.

Hello Cindy,  its awesome to see a casino rep here.  I have a withdrawal for 100$ from a free chip at slots of vegas approved on April 7 2011 and I have sent in all my id and documents and they were all approved before the payment was approved.  I have contacted slots of vegas many many times and keep getting told next week.
Also I have an account on partycity with an approved withdrawal for 132$ that is not payed.

If you could look into this it would make my month
Thank you so much for all the help with everyone on this forum and I look forward to hearing from you


Kind Regards

My username is : shawnoshag  at both casinos

Hi Cindy
yes that's true: its awesome to see a casino rep here.A friend of mine played at Viplounge and won some money.Docs were approved and also withdrawal on the 4th of May.He really needs to cash out asap ;could you do something, please?

I 'll send a pm with his account data.

Thanks again for your work, patiente and kindness.

Hi Cindy,

Can you check my account? I played at Prism for years. After my last withdrawal, which took over 2 months to get, my account was locked. Since you are the new rep, can you tell me why and see if it can be unlocked?

My username is expressguppy.

Thank you,
Rebecca

Hi Rebecca:

I will go ahead and check into this matter.

Cheers

Cindy

Melody:

Please ask your Vip Lounge friend email me to [email protected] from the email he/she registered on that casino; along with his/her username.

Best Regards

Cindy

shawnoshag:

Payment on Slots of Vegas has been sent out. I will check with Party City when payment is going to be sent out.

Cheers

Cindy Greco

Thank you so much Cindy!!!!!! Your awesome !!!

Hi                By any chance can you help me get my withdrawal from Slots of Vegas.  I was approved for $216.00 on 3/30, they have all the updated forms also.  They said they would put a rush on it but still waiting over 2 weeks already.        Dawn

OT
A great thanks to Cindy, who's making a great work with all these requests and she's ever very kind, never loosing her patiente.I think this group will be soon change the not good reputations and this is for a very serious lady. If I were the managers I'd double up her salary.Because,  for sure, this group will have more affection and more depositing customers, when they fill they are into good hands.

Hi Cindy, have you had a chance to check my account? I appreciate your help.

Username-expressguppy

Thanks,
Rebecca

rainbows1263:

Please email me to [email protected]. Due to the amount requested we are able to send it via e-wallet. If you have a Moneybookers or Quicktender account please send me that info. In case you don't please let me know to send you an inivitation from Slots of Vegas which is required to open a Quicktender account.

Cheers

Cindy

expressguppy

Please send me an email requesting your account to be reopened by Withdrawals Manager. I will be glad to send him your inquiry.

Best Regards

Cindy

can anyone help me to my withdrawal request?
i complete all the tasks, wait 10 working days and nothing!!!they say that iam form portugal!

alvalaxium

Please send me an email to [email protected] with the name of the Casino you are having issues with and your username

Best Regards

Cindy Greco

Cindy I sent you an email. I have not heard back from you regarding the reopening of my account.

Username- expressguppy

Thanks,
Rebecca

Hi Cindy,
I apologize for not getting back to you sooner. My withdraw request from CP was approved on May 5. I forgot to ask when the projected pay date to QT is. Also, Im confirming that I received my other withdraw request from CP in my QT.

Thanks for your assistance. It is appreciated.

Lostflower

lostflower:

I basically deal with delayed payments. I kindly remind you that after approval it takes 7 – 10 business to send your payment.

Best Regards

Cindy Greco

BMWest:

I have just emailed you regarding your account.

Cheers

Cindy

alvalaxium:

Unfortunately you have opened multiple accounts under different name, same IP, player computer, email, etc. These 4 different accounts have been used to redeem free chips on each of them; which is against Coolcat Rules.

Please accept my sincere apologies but your Free chip winnings have been voided.

Best Regards

Cindy Greco

Melody:

Your $2000 payment has been approved.  kindly remind you that after approval it takes 7 – 10 business to send your payment.

Best Regards

Cindy Greco

rainbows1263:

Slots of Vegas sent you an invitation via email to open a Quicktender account and process your  payment ASAP.

Cheers

Cindy Greco

Please do your research on Quicktender, they have had funds seized and are not sending out any withdrawals. Ask for checks or ACH.

LH

Hi Cindy

I was informed last week by Quicktender that because it was a holiday in the Netherlands (May 5, 2011) that my payment has been delayed according to QT via its bank. I have not received my money and club Player is supposed to send another payment to QT. Can I stop this because I just read something on line that was posted last November 2010 that Quicktender along with certain casinos has been stealing money from players and has insinuated that the money has been confiscated by the DOJ and there is nothing that they can do. I contacted my Bank, which has banks worldwide, and no money transfer has been sent by QT's bank as alleged in a statement that QT released yesterday and posted on line. Seems like a scam going on somewhere.   

Hi Cindy,

I spoke with live chat at CP and they indicated when withdrawals opens in about an hour I can ask them not to send my money to QT and that I can ask for alternative option to withdraw. I believe that I might be able to ask for overnight express, minimum withdraw request is $50.00 so I well meet the criteria. If you can look into the QT issue it would be appreciated because there is no indication anywhere online from DOJ that it took hold of QT money and there is a November 10 2010 post stating that QT has scammed in the past with certain casinos and kept players winnings. Dont know if its true. All I know is that last word from QT in an email to me is that its bank had not sent out a wire transfer for my previous that it received from CP and I read its posting online today that all money had been released to US bank accounts by their bank. Definitely an inconsistency in statements. My Bank has no record of any wire transfer being confiscated by DOJ.   

Hi Cindy,

I attempted to contact wage dept but they are not responding May 20, 2011, tommorrow, is 10 business days from the day I was approved as as I said, my second withdrawal money has not yet been sent to QT. I would like CP to change withdrawal methods and send my money to me via overnight express. i also left an email message for wage department two days ago and no one has contacted me as they stated they would.

My user name at slotsofvegas is ggreene40. I made a withdrawal request on April 22nd, well 7 business days later it was approved for withdrawal.  That approval was made on May 3rd, well now it is 12 business days and I ask CS if the cashout is done yet but now being told its not 7-10 days but 10-20 days before its sent. That isn't what I was told nor what your site says when doing a withdrawal. Please help me get my money sent, I have deposited numerous times but when it comes to cashing out it seems like there are many hoops and timelines to get through. I do like your site but not sure if I will continue to play there if it takes up to 40 business days to cash out a small amount of $300.00.
Thanks in advance for your help with this matter.
ggreene40 at slotsofvegas

Hi Cindy

I was able to be in contact with Megan who changed the terms and conditions of minimum withdraw request of overnight from $50.00 to $300.00. I am under $300.00. Megan was also adamant in sending my money to Quick Tender who is alleging the DOJ froze US players winnings. There was a similar assertion in November 2010, too. How come the casinos and QuickTender continued to take US players money if they could not return winnings and especially if the DOJ was involved? I am going to contact other blogs to see what casino payouts are involved in this alleged DOJ take over of US money. With QuickTender alleging that it is not sure of its company future, why would Club Player be so adamant in sending my winnings to them today? Isnt it kind of early for Club Player to be sending out payments with all of its known delays? As usual, when Megan does not want to answer any questions, she ignores and leave you hanging. It just seems to me QT isnt the only ones involved in the scam. So, a total of $419. is involved and could be sent back to CP as a reversal and I most certainly would meet the alleged $300 minimum for overnight express. 

Hi Cindy,

I was advised to ask you why my winnings were going to Quicktender to begin with since I did not deposit by this method?
There is a total of $200.00 and $219.00 involved. I contacted Quicktender and requested their contact info from their bank and to identify the alleged US processor involved that the DOJ allegedly confiscated the funds from. My question to Club Palyer is why are they insistent upon my money going to QT with all of their alleged troubles, especially since it was not my deposit method. It seems like the player is being set up to have their money taken from them. Why is Club Player still listing Quick Tender as a withdraw method for US players, especially since it doesnt intend to honor cash payouts for US players?

Club Player is in the Money Gram and Western Union business. You can send my withdrawal to me that way, WU. It costs $16.95 to send and I would have to be the one showing all kinds of identification to obtain the money.

ggreene40:

I will check your account. Please email me to [email protected] your casino username

Best Regards

Cindy Greco

LHofsdal & Lostflower:

I will verify with accounting this Quicktener issue.

Cheers

Cindy Greco

Cindy,

I did send you an email yesterday but my user name is  ggreene40  at slotsofvegas.com
Thanks
Greg

Hi Cindy,

As I stated, I do not want the approved May 5 withdrawal going to QT. I did contact wage dept yesterday and they were adament that my winnings go to QT. I am adament, too and do not want my money caught up there, especially since I did not deposit by this method. CP needs to send a check or WU or MG during these difficulties. I am also going to request that QT send the other winnings back to CP so that I can cash out all of my money and not have it caught up in a frozen state. 

Lostflower:

Please contact CS and request to put a note in your account regarding your payment method.

Best regards

Cindy

ggreene40:

I will check with casino and will get back to you accprdingly.

Best Regards

Cindy Greco

Our Casino Brands informed me that as of yesterday, Quicktender is no longer a withdrawal option for US players. US Players will get paid through the different payment methods available.

Hi Cindy,

I asked QT to return my money to CP, especially since I did not deposit through QT. Once I receive these funds from QT in my CP account, I will demand that CP pay me my already approved withdrawal funds, should total $449.00, $230.00 from QT which is part of the money sent to QT by CP and includes reimbursement of the $30.00 wire transfer for money that never hit my bank and the pending approved payment of $219.00 already in my CP account.

lostflower

if u withdraw, some sites charge 25 for transfer, others charge nothing

nicenez112a,

My funds should have never gone to QT to begin with, I didnt deposit it that way It was CP that required me to withdraw to QT. Why should I have to pay $25 for QT to reverse my money to CP or for CP to send my money to me. CP put me in the middle of all of this. CP as a coutesy should send my money to me at no additional cost to me just for the aggrevation and inconvenience alone. All of these places find all kinds of ways for people to make deposits, they should have alternative ways to withdraw as well when problems occur to accommodate players.

Hi Cindy,

I contacted customer support for the alternative way to withdraw and "Olga" stated that I had to contact the wage department. I was already approved for the withdrawal of $219 on May 5th Why am I being sent back to wage department?  Does the wage department handle withdrawal methods? You stated previously that it was customer support that I had to contact. Am I ever going to get my money?

Cindy,

Since I got your email several days ago I have not received any update from you. CS at slotsofvegas.com keeps extending the timeline of when it will be processed every time I contact them. My user name is ggreene40 at slotsofvegas and I appreciate any information you can give me.

Thanks