Luck3 Casino

Natalie is usually pretty quick to answer but I've not heard anything from her.  Maybe she is away this week?

Glad you got your money though.

blue

If that's what you call getting your money.  When you cashed out 300.00 and they give you 99.00.

jade

I see you certainly can empathize. On the brighter side, I deposited $20.00 at Intertops casino last week, my first deposit there. Within a couple of hours I had won over $1000.00. Cashed out on Saturday and got a check  for $1000.24 delivered to my door by Fed-X on Tuesday.  Now that was beautiful!

Luck3 is an odd casino. Im playing in a tournament, spun all the way down to the last $2 spin, and hit the bonus round. Now the odd thing about it is, the bonus round began loading, and is now stuck at 50%. Wont load any more. Never had any problems before.  Who Knows?!!

I gave up on playing it.

Jacob, I'm with you for sure and these occurrences are not doing their reputation any good.

jade

I am beginning to think we are not going to here from her.......

jade

Hi Jade,

It has been a while and I've not heard anything at all.  Perhaps Natalie is not well.  It's definitely not like her to not reply to me so I'm a bit worried about her.

blue

Hey blue, thank you for your help! If you do hear from Natalie, please PM me, I would really like to get her view her on this.

jade

I surely will Jade.

blue

Hi Natalie,

I know you will be reading this shortly.  I just wanted to congratulate you and hope you had a wonderful time.

blue

Hey guys,

I'm sorry for my absence during these 2.5 weeks. I had a honeymoon I will try to resolve your issues and answer to all your questions in the quick terms.

Blue, thank you for greetings! 

Regards,
Natalie

Hello jade,

I've replied you in private messages yesterday. I just wanted to let you know that I fully understand your confusion and claim. I will request to change that message with the compliment about ND bonus in order to make everything clear there.

Best Regards,
Natalie

Hi JacobBlack,

Did you write to support about that?

Regards,
Natalie

Natalie, I would still like to know what this email means and why it was sent if I was only able to withdraw $99......

Luck3 support <[email protected]>
To: 
Sent: Tue, March 2, 2010 3:11:05 AM
Subject: [#SNC-680197]: Bonus Converted

Dear customer,

We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
[email protected]

jade

Hi Dear,

I think this message wasn't updated after new point addition (point No.7) into T&C.

Regards,
Natalie

Hi Natalie, Now that I can get into Luck3 Casino, I entered a freetournament yesterday and in bonus round it got stuck, wouldn't let me pick the lane for the worm race in Freaky Fruits. So I went out and was gonna come back in like I usually do when something like that happens. Usually it's okay, but I could not get back in to play it. I sent support e-mail with 2 screenshots of error messages should your techs find a solution. No one has gotten back to me. Could you find out if it was received or doing anything about it? I keep trying to go back to it I am so aggravated for wasting my time and patience on it and by myself. I like to make things right, but I have no idea what to do. Thanks  username helwhipped

 This is getting to be really rediculous trying to get a hold of anyone from LUCK3. I've been emailing live chat, promotion dept., support dept. casino rep. and nothing. NNNOOO replies. I 'am very disappointed on your customer service. I really like the whole set-up with the casino and poker rooms but very poor customer relations. I have been probably one of the most loyal guest their but not anymore. I am really upset on how they've been treating me lately!!! All I'm trying to do is get my bonuses for my depositssssssssssssssssss, and maybe a appreciation bonus. But I guess all of you have been to busy for your customers. Just very disappointed on the time it takes to reply to all my inquires. It's been almost 3 weeks since anyone has returned my emails(about 20 of them). Some one has to step it up or you guys will be losing a lot of customers. Bernabe Fernandez [email protected]

I'll contact Natalie direct for you.

blue

I appreciate that blue. An before natalie responded to me on the 26th april Luck3 did not reply another three weeks. So it's been almost a good month and 1/2 but still had no results. Thx again for your concern

Blue day thx for just being awesome with assisting me in my situation. For some strange reason just a couple days after you left me a message here, they gave me a $100 free chip to play. I lost it but I just wanted to thank you for your concern and willingness to help me  out. It's people like you that make this site #1 across the board. Keep up the great work you guys do here!!!!!!!

yes hello natalie i would like to get my my logon details snice luck is no longer online my name is robin fleshman my user is rfleshma thanks

Hi rfleshma,

this is an old thread ( hence in archives ). Luck3 Casino was closed last year and Natalie is no longer visiting this forum.

Zuga
LCB Admin