Was It Really True Fortune… Or More of a Misfortune?
As you all know, Bitcoin is widely praised as the most efficient means of payment in online casinos. That’s why the “From the Players, for the Players” team frequently tests crypto-friendly casinos to see how fast they process the cashout requests in cryptocurrencies. This time we selected True Fortune casino, a brand running under TrueBet Affiliates to see how it handles BTC payments and whether the operator justifies its promising name.
After depositing in BTC, our tester played some games from the operator’s well-equipped catalog. Before requesting a withdrawal via the same method, she completed the KYC process and had her documents approved a day after submitting them.
Let’s take a quick look at the milestone moments:
- Tester of the day: Bubbles12
- Registration date: March 4, 2022
- Deposit made on March 16, 2022, USD 200 / 0.00509318 BTC via Coinbase
- KYC documents sent on March 22, 2022, approved a day later
- Withdrawal requested on March 23, 2022, USD 100 via Coinbase
- Withdrawal received on April 10, USD 96.91 / 0.00229551 BTC via Coinbase
As seen from these highlights, it took a while for the operator to approve the tester’s request. Having in mind that she used BTC, processing shouldn’t have taken that long, should it?
If you want to find out what went wrong during the True Fortune casino test, stay with us and take a look at our insightful report!
True Fortune Casino Overview
True Fortune Casino is a non-US-friendly online casino licensed by Curacao. Thanks to successful cooperation with multiple content developers, the operator has a wealthy library of slots, table games, video poker, and live dealer products.
Moreover, there’s a dedicated space with versatile promotional offers, including Loyalty Program and Refer a Friend scheme. As mentioned earlier, the operator does belong to crypto-friendly online casinos, but it has a long processing time for withdrawal requests.
Registration
On March 4, 2022, our tester joined True Fortune casino. To become a member, all she had to do was fill in a 4-step form and provide some basic information about herself. Step number 3 was optional SMS verification, but our tester decided to complete it as well.
As soon as she registered, the tester headed to her profile to ensure that information she submitted was accurate.
Deposit
On March 16, 2022, the tester deposited $200 / 0.00509318 BTC via Coinbase. Shortly after, a notification arrived, letting tester know that the funds were available in her casino balance.
The minimum amount to deposit is $25. Regarding the available methods, players can fund the account using credit cards, e-wallets, or Bitcoin.
Players should be aware of the following:
“1.3 Every CC deposit made is subject to a 5% processing fee. The fee will be added to the deposit amount charged.”
Gameplay
As soon as she replenished the account, the tester headed straight to the lobby to explore some games. Her first choice was Magic Shoppe by Betsoft, followed by Gold Canyon from the same developer, during which she triggered a couple of wins.
After that, she launched Giovanni’s Gems and then tried luck with Blood Eternal and Sea Treasures. Furthermore, the tester checked out Zeus Rising and Caishen’s Arrival and then returned to Gold Canyon.
Following this, she played Fairytale Fortunes: Queen of Hearts and ended her gaming session with Merlin’s Mystical Multipliers, where she triggered a couple of wins.
KYC and Customer Support
On the very same day she made a deposit, March 16, 2022, the tester received an email that required her to send some documents and verify her identity. It stated as follows:
“If you deposit with a credit card please fill up the below form and provide a copy of the credit card used in the casino.
If you deposit with an alternative method please provide the identity verification documents only (ID and UB).
By submitting this form (handwritten signed and dated), along with the additional information requested, I am authorizing and fully acknowledging the following:
I am the authorized cardholder and will honor all purchases initiated by me to my account with the below Credit/Debit Card, whether completed by telephone or Internet.
I am of the age of majority (18 years or older depending on my jurisdiction).
I have read and accepted the terms of use as listed elsewhere on this website.”
On March 22, 2022, she provided the requested information, which included a signed form, personal ID front and back, and utility bill.
The response came confirming that the docs were approved on March 23, 2022.
A couple of days later, on March 29, 2022, the tester sent an e-mail to the support department, asking when the withdrawal would be processed. The response arrived on the very same day, indicating that it may take up to 18 business days from the moment the relevant docs were fully validated.
It also stated that many factors can impact the processing timeframe, such as account activity, the total number of deposits, and seniority.
A few days went by, and the status was still the same which is why the tester sent another e-mail on April 7, 2022. Shortly after, a response arrived, advising her to check the previous mail regarding withdrawal timeframes.
Interestingly, upon checking her account on April 11, 2022, the tester noticed that her casino balance displayed $40.40. As a small reminder, after submitting a request, the remaining amount was $0.40, so she sent an e-mail to see what these funds represented.
Before the response came in, the tester received one more free chip on April 11, 2022. So she asked the support once again to stop sending free chips.
Withdrawal
Having finished playing games, the tester headed to the cashier to make a withdrawal request on March 23, 2022, after her account was approved. She opted for Bitcoin and typed in $100.
The money arrived more than 15 days later, on April 10, 2022. Due to BTC value fluctuations, the tester received $96.91 / 0.00229551 BTC, which was slightly less than the amount she required.
The minimum withdrawal amount is 100.00 USD/EUR/AUD. As for the available cashout methods, players can use Bank Transfer, BTC, and e-wallets.
“All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule.”
Regarding the max limit and the processing time, the Terms indicate as follows:
“5.2. Customers can submit their withdrawal request at any time (up to $1000) unless otherwise specified by the casino manager. The approval time may take fifteen (15) working days starting the date the authorization process was completed successfully. Processing a pending withdrawal requires authorization from the Fraud department as well.”
Finally, any and all deposits must be wagered at least once the sum of the deposit in order to qualify for a withdrawal. A withdrawal cannot be approved unless a minimum wager of 1X the deposit is first met.
While our tester claimed no bonuses while registering or afterward, here’s one relevant rule regarding clients interested in claiming bonuses:
“2.3. A player that didn't add funds to his account for one month-long or more (30 days), will be considered a free bonus player and will not be eligible to withdraw winnings from free bonuses or cash granted to him by the casino. The possibility of withdrawing winnings from free bonuses is reserved for our active players only.”
Conclusion
Although in line with the True Fortune Casino’s Terms, the processing time for Bitcoin withdrawal is way above the industry’s average. 15 working days, or 18, as stated by the support agent via e-mail, is simply too long to process any transaction, let alone the one requested in a cryptocurrency.
Have you had the opportunity to visit True Fortune casino? What were your impressions like? Hit the comments section below, we’d like to hear from you.
Gamble responsibly!
Nicholas Day 1 year ago Newbie
I went to true fortune yesterday and got a n9 deposit bonus of 25 spins I won $30 and saw that there was a 35X playthrough so I did it I already saw where it said $100 was the max cash out for that bonus and I read that you MAY have to make a small deposit to check your account or some reason like that so I tried with cashapp...
I went to true fortune yesterday and got a n9 deposit bonus of 25 spins I won $30 and saw that there was a 35X playthrough so I did it I already saw where it said $100 was the max cash out for that bonus and I read that you MAY have to make a small deposit to check your account or some reason like that so I tried with cashapp card wouldn't work tlk to customer service chat and they were going to help me buy Bitcoin I asked if it would be easier if I just bought it on cash app they said would probably be easier basically so I bought 27 dollars worth since $25 was the minimum and I knew there would be a fee from cashapp so I had like $26.40 or so in Bitcoin so I go to deposit it in the wallet that they gave me on the deposit screen and the customer service guy had already told me that if there were fees that made it less than 25 that he could make it up on his end so I picked the fastest Bitcoin processing and it ended up costing $2 and some so it was $23 and some change that ended up in my account he said it would be fine and it was it allowed me to do the withdrawal process of the $100 that's when I got told about the documents that I needed and to check my email I sent the document department and support department front and back ID and a letter verifying my address I asked them a few times over the next few hours while I was taking so long because I've been approved at other sites in 5 to 10 minutes with the same information finally at 311 this morning which was about 3 or 4 hours later I got an approval email a couple hours after that I sent them a message on their chat and to the account manager that had emailed me asking why the customer service guy told me it would be 5 to 18 days to process a Bitcoin transaction that took me less than 5 minutes and this is the second time I've ever had any Bitcoin I've not got an answer yet that was 4 hours ago or more no replies on the chat yet or on the email and my withdrawal is still pending. Also I said to customer service guy on the chat that they would have to be giving out a lot a lot of money if it took that long because the longest wait time for Bitcoin is 24 hours so if they were processing Bitcoin transactions every 15 minutes all day with multiple people working there that's a lot of money that they're giving out over 5 days before mine could be processed as what the first customer service I told me when I asked about how long it would be. On another note the first time I got Bitcoin I got a free $25 to play on stake.us and cashed out $60 in bit coin and the whole process took less than 30 minutes and I had the Bitcoin in my cash app wallet verifying everything taking care of everything so far that seems like the best place to go to an online casino. Wish me luck on getting my withdrawal before 5 to 18 days.
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baus'n'sauce 1 year ago Newbie
It is literally unacceptable for crypto withdrawals to take more than 24 hour. True Fortune is a broke site that is using new deposits to pay out players and it is unacceptable. This site is absolute trash.
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katiensone 2 years ago Newbie
I wish the withdrawal limit was like $50 at least and it does take a long time almost 2 weeks to process that sucks but I love the casino and game choices just wish the withdrawal process is like few days
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bridgetjones 2 years ago Newbie
There is no excuse for the BTC withdrawal to be so late. I guess this one was really a misfortune instead of True Fortune, as the headline says... Thanks for the report!
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Dzile 2 years ago Moderator
Waiting so long for bitcoin to pay is really too extreme. I hope they will improve that segment of the business because I'm sure it's really important for players.
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Bixy 2 years ago Moderator
15 working days or 18 is too long for a time frame for any transaction, especially for Bitcoin transaction which was supposed to be processed way more rapidly. I haven't expected this even though their rating is 2.3 on LCB. Thanks LCB for your constant work and thanks MarijaS for your precise report :)
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