Not so long ago, one of our testers had to wait 15+ days to withdraw her Bitcoin winnings from a crypto-optimized online casino. Although in line with the said casino’s Terms, that’s certainly too much for a cashout in one of the supposedly super-efficient payment options.
That’s what inspired the “From the Players, for the Players” team to venture into Slotsroom casino, a US-friendly online casino that supports Bitcoin. Our tester registered, deposited, played a bit and eventually requested a withdrawal in this crypto asset.
Let’s take a look at the key moments of the test:
Judging by this brief preview, everything seems to have gone well. Yet, is three days too much for a Bitcoin withdrawal? Stay with us and find out more details on the Slotsroom Casino test report!
Licensed by Curacao, Slotsroom Casino is a Bitcoin-friendly online casino that joined the industry eager to provide players “a little bit of luxury”. Teamed up with one of the leading content developers, Realtime Gaming aka Spinlogic Gaming and Visionary iGaming, it offers a fine selection of slots, video poker, table, and live games.
In terms of promotions, the casino offers a welcome bonus, cashback bonuses, along with Daily Deposit Bonuses. Also, players can collect comp points by playing games and redeem them for real money.
On top of the abovementioned, the operator belongs to LegendAffiliates, a US-friendly corporation that runs a growing network of RTG-powered casinos. Slotsroom casino aside, Casino Max, Cherry Jackpot, Roaring 21 Casino, Spinfinity Casino, and Slots Ninja Casino are also operated by the same company.
Our tester’s journey began on April 7, 2022, when he registered. Becoming a member of this Curacao-licensed betting platform is not complicated, as all it takes is to fill in a simple 3-step form and supply some basic information.
Regarding the activity, the Terms indicate as follows:
“If the Player account is inactive for over 180 days, Casino has the right to reduce the playable balance. Should you wish to reinstate the balance please contact the customer support team.”
As soon as he signed up, the tester headed straight to the cashier to fund the account. He selected Bitcoin and typed in $200 (0.00461200 BTC). In approximately two minutes, his account was replenished with the desired amount of money.
As far as the FAQ page hints, there is a minimum accepted deposit is $35, but punters who opt for Bitcoin can fund the account with as low as $10.
No fees are imposed on either of the deposit methods. All of them are processed instantly, except for Altcoins which can take up to 5 minutes. The available methods include credit cards, bank transfers, and cryptocurrencies.
Before exploring the portfolio, the tester contacted the live support department to check which documents are needed to get verified for withdrawal. An instant response from the chatbot arrived, letting him know what to provide. The requested documents may include a copy of a photo ID, the front and back of cards used to deposit, and proof of address.
As noted, docs are approved within two days. In addition to this, once the documents are verified in any of the casinos belonging to this affiliate group, a customer is verified in all of them.
On April 7, 2022, he submitted the driver's license as proof of identity, a utility bill as proof of address, and a picture of himself holding the ID.
An e-mail arrived the next day, on April 8, 2022, confirming that his account was verified.
On April 7, 2022, the tester accessed the operator’s portfolio. The first and the only game he played was Trigger Happy, during which he triggered a couple of smaller wins.
There was one significant win of $660 as well. Once the feature was complete, the tester scored a total of USD 1,010.
Having received the info that his account was verified, on April 8, 2022, the tester intended to withdraw via Bitcoin, the same method he used to fund the account. As he couldn’t find the desired option, he contacted the live chat support department.
Following a generic response, the tester was told that once the withdrawal was made, it takes 2-3 days to approve it. In case of BTC, the expected processing time is 48 hours, depending on the blockchain traffic.
As he still couldn’t see the Bitcoin among options, the live chat agent logged the tester out and told him to log in again. A bit later, the Bitcoin option was visible in the cashier so he requested $1,200 in BTC.
On April 11, 2022, the tester received $1,196.12 (0.02878128 BTC).
As stated on the Banking page:
“All withdrawals are processed back to the same method of deposit, and we will need to verify your account before any cash out is approved.”
The minimum withdrawal is $200 (or $30 in case of BTC), while the maximum to cash out per week is $4,000. In case the balance on the account is higher than this threshold, the remaining sum will be paid in weekly installments. Progressive Jackpot winnings are excepted from this rule.
Check, BTC, and Bank Wire are available methods to cash out. Bitcoin incurs no fees, while the other methods do come with a processing commission. Once the account is validated, it takes approximately 3 business days to review the request. The processing time ranges from 1-2 days for the said cryptocurrency, while requests in other methods take between 3 to 5 days to be finalized.
Keep in mind the following:
“In the case where a player does not wager their deposit at least once before requesting a withdrawal, an administration fee of 25% will be deducted.”
Overall, the tester’s investigation was a smooth one, with no major obstacles or issues to spoil the impressions. A huge plus goes to the support department, which resolved the situation with the missing Bitcoin withdrawal option.
This very tester has so far participated in numerous projects, so if you’d like to find out more details on the outcomes, here are the articles to read:
Have you had the opportunity to play some games at Slotsroom Casino? If so, feel free to share your valuable experience with us, we’d like to hear from you.
Have fun and gamble responsibly!