LCB.org Putting Genesis Casino up to the Test

As our ambitious project “From the Players, for the Players” gets underway and more LCB members sign up to push new online casinos to their limits, we bring you another exciting, comprehensive review to lift your knowledge about notable iGaming brands and playing on the internet.

To help us provide more value to the player in an extensive review of Genesis Casino, we present you our long-term and valued member, Dirkemans.

To put it in a nutshell before we officially kick off another case study, Dirkemans had a EUR 109.00 deposit to start with after verifying his account. The ultimate cashout amounted EUR 50.00 while KYC took a little bit longer than the usual.

Here’s a rundown of the test:

• Signed up and uploaded KYC documents on Thursday, 2/25/2021
• ID documents approved, €109 deposited and a €50 withdrawal request made on Tuesday, 3/2/2021
• Tester received €48.10 (after a €1.90 fee deduction) on Wednesday, 3/03/2021

A Word About the Host

The quality assurance of this top-rated online casino has a high 4.4 degree rating at our casino directory, based on player feedback and votes. To remain fully honest while providing you with an objective valuation of its integrity, we’ll go through each chapter step by step, basically covering sign up, depositing, gaming and of course, the withdrawal.

As you may already know, the hub is licensed under several jurisdictions. Alongside Malta, it is authorized by Spain, Sweden and the United Kingdom Gambling Commission, which tells a lot about safety, security and general reliability of this brand on the market.

On a related note, Genesis is a far-reaching online gaming destination, known for boasting a wide selection of premium software developers and smart payment methods. Among such advantages is Vanilla Prepaid, so if you want to learn more after reading this overview, go back to our expansive guide when ready.

The operator has built a strong reputation over time thanks to commitment, stimulating content and transparent terms of service, earning it a respectable relationship with its audience.

Now, here’s how the entire process looked from Dirkemans’ perspective, which is the best way to test whether the casino’s well-deserved trustworthiness and credibility correspond with wider user experience.

Sign Up and Verify, Then Deposit

Our undercover affiliate, Dirkemans, started the entire endeavor via LCB’s online casino review page, where visitors can get informed about sign up deals or claim an exclusive bonus offer. He then got redirected to Genesis Casino through our PLAY button, placed at the top of the page.

Right upon landing and initiating the account registration process, the player was taken to the depositing screen where he had to first verify his age due to regulatory requirements.

The system would then require each new member to upload documents such as proof of identity, payment method, proof of address and other. After a couple of minutes, the agent turned up and helped our member with the verification procedure, as it also required a post code and also to inform Dirk that the team will review his verification documents as soon as possible.

This is an obligatory step that aims to protect the integrity of casinos and players’ sensitive data.

KYC Taking Longer than Usual?

It took exactly four business days (from 25 February to 2 March) for the casino to verify our player’s documents. Perhaps a little bit longer than expected, but he ultimately received an email with the following message:

‘’We are pleased to inform you that your documents have been approved at Genesis Casino.

Thank you once again for your cooperation.”

Once the account was valid, the time to finally log in and place a EUR109.00 deposit has come. As part of this process, Dirkemans also had to enter his email address. There should be no fees on Neteller deposits, so he successfully got redirected to the official page of this e-money transfer service to complete the payment.

After providing the authentication code back to Neteller, our player finished the transaction and deposited exactly EUR 109.00 into his account at Genesis. The operator also confirmed it with the following message:

Catching Some Wins: The Gameplay Experience

As soon as he was able to play, the tester jumped into exploring a relatively newer title from Cayetano Gaming, called Worm King.

Next, he continued with Agent 51, from Kalamba Games.

He also played Maui Mischief by Old Skool Studios (Microgaming) and Multiplier Odyssey from Relax Gaming, but decided to call it quits when he reached EUR 50.00 in his balance.

Cashout: The Moment We’ve All Been Waiting for

We’ve come to the part where every online casino experience is put to the ultimate test – the withdrawal.

By navigating to their Transaction History, players can simply select the dates of recent activities and trigger a withdrawal in case there’s any balance in the account. The player decided to cash out his remaining funds, which is exactly EUR 50.00.

Genesis confirmed the withdrawal request in an instant. Dirkemans was paid the next day, 22 hours and 30 minutes later. He received €48.10 after a €1.90 fee was deducted from the requested cashout sum of €50. 

Outcome

After a comprehensive survey of Genesis Casino, we can most definitely sum up the entire experience in three words from that heading.

The hub operated without issues in every aspect – signing up, depositing, playing and withdrawing.

Perhaps a slightly slower KYC procedure could be improved in the future, although everything went by the book and the approval period included non-working days.

Until next time!