As a part of our ongoing and ambitious project - For the Players, From the Players - our LCB tester, Dirkemans, has kindly tested non-US friendly Casino Lab and provided valuable information about the experience.
The tester went through all the steps of comprehensive online casino experience: signing up procedure, account verification, depositing, gameplay and withdrawal.
The entire test took place between March 18th and March 25th.
The summary of the test goes as follows:
So, with that out of the way - let’s check out how it all went.
Dirkemans began his Casino Lab journey on March 18th.
He completed a very simple three-step sign-up procedure in no time and registered his account from The Netherlands.
The tester wanted to fund his account with money right away, but he got the screen notification saying that “due to regulatory requirements”, the tester needs to verify his age before he can deposit.
He uploaded the required documents using the standard KYC procedure: proof of identity, proof of address and payment method info (he opted for Neteller)
After not getting any news about his verification process, he tried to deposit but found he was unable to. He was directed to the documents page, where is said:
“At this stage we have all the necessary information to verify your account and no documents need to be uploaded. Rest assured that we will let you know if we need any further documents uploaded.”
Dirkemans then decided to contact live chat.
At first, there was no clear answer from the support. After several attempts to resolve the issue and speed up the verification via support, five days later on March 23, the tester, seeing that his identity verification is still pending, contacted the support agents again.
He was again transferred to a human representative to whom LCB tester explained that he signed up on the 18th, uploaded his verification documents to be able to deposit and that they’re still pending.
After looking into the matter, the Casino Lab rep apologized for the delay with the verification procedure and said that she has escalated the matter for the tester internally and expects a response from them very soon.
The agent asked the tester to check his email for the response from the casino.
On the same day, March 23rd, the tester got the email from the casino confirming that his account has been verified and apologizing for the hold up.
After a lengthy verification process, the time has finally come to fund the account. The deposit process took place on March 23rd.
The tester opted for Neteller deposit method. He chose the banking method from a drop down menu, entered the desired sum - €170 - and confirmed the email address that his Neteller account was connected to.
To confirm the deposit, a six-digit verification code has been sent to the tester’s email address by Neteller.
That was it! The deposit transaction was processed instantly and there were no fees charged.
The tester started out with iSoftBet’s Sheriff of Nottingham slot
Next, he went out of the ordinary and tried some Lightning Roulette live dealer action by Evolution Gaming.
He then moved on to the revolutionary Monopoly Live.
The Final Countdown slot by Big Time Gaming.
And finally, it was time to attempt a withdrawal.
On March 24th, LCB tester requested a withdrawal of €50 from his remaining balance, using the same method - Neteller. He entered the said amount in Casino Lab’s withdrawal window. The casino automatically calculated that its 2% withdrawal fee for the amount of €50 would amount to €1.90.
Immediately, the Withdrawal Confirmation screen communicated that the tester's withdrawal request has been submitted successfully to the casino that will review it as soon as possible.
On March 25th, the withdrawal was complete: €50 minus the €1.90 withdrawal fee amounted to the total withdrawn amount of €48.10.
The tester got this confirmation via email as well.
That completes this round of For the Players, From the Players tests! Are you a member at Casino Lab? What is your experience like? Shout it out in the comments below!
Remember that you can follow all the latest developments in For the Players, From the Players at THIS LOCATION. And as ever - play responsibly!