Financial Struggles for PKR.com

I liked this casino. hm...

I have to say GOOD.... Before I get berated I will explain a summary of why I feel this way (I did a forum post ages ago, but I thought it would be good to mention it here because I certainly wont forget what they put me through). Also, there were a few more bits to add that I never mentioned in the forum post as it hadn't...

I have to say GOOD.... Before I get berated I will explain a summary of why I feel this way (I did a forum post ages ago, but I thought it would be good to mention it here because I certainly wont forget what they put me through). Also, there were a few more bits to add that I never mentioned in the forum post as it hadn't happened at that point. My mum died at a young age and in a horrible way just over a year ago. I was at rock bottom because of that loss and really mentally unwell. It hit me hard not having any family left (I was just 29 when she died). When the inheritance came through, I was in the worst position I had been in, no mum, no family left, but a pile of cash instead. Needless to say, 1 evening I couldn't deal with my emotions being all over the place, turned to PKR and blew around half of my inheritance (£7000). While it was a difficult situation, I put my hands up and admit nobody else was to blame. Although the situation was very difficult and it pushed me over the edge to use gambling to escape, I was the person who hit deposit and clicked spin. Not long after, when I was in a slightly better state of mind (as people who worked in the hospice mum died at had been in touch), I fully realised the impact of what had happened. I emailed a PKR rep just wondering really if there was any chance of even a partial refund of the lost money based on the circumstances. They were quite forthcoming and seemed understanding and happy to consider this. They needed proof it was inheritance so I sent all sorts of personal information like a copy of mums death certificate, the will and probate related documents. The condition they gave was that if I can show them I am getting help with my health concerns and gambling, and can show them a repeat of that wont happen if they refunded me something, then they would be happy to consider my request. The timescale they gave was 6 months. Every month I would check in with them and show them the progress I was making, but soon, after dealings with their head of compliance I realised I was actually being strung along and there was never any intention of considering my request. Any positive progress I showed them was twisted round completely wrong. It was like anything I said to them was replied to negatively and justified with things they would know to be false. Such as at 1 point they claimed the gambling I did was to earn myself a wage while I was living with mental disabilities (although they and everyone else would know if I originally had over £10,000, why would I need to "earn myself a wage" by risking it gambling?). All it was, was them trying to cushion the blow at first, by providing me with false hope, knowing they had no intention of giving me a penny back. I would guarantee they thought "well, let's not seem unfair for now, he won't be able to stick to the conditions we have given him, so in 6 months time we will be able to tell him this and not give him anything back". When I did show them that I actually was managing to stick to their conditions though, they just twisted things around, used my health problems against me and made it seem very clear that when it was the 6 month mark, they were going to fob me off and say no. This was never about the money itself because over time I could generate that money again. It was because that money specifically was money my mum saved up most of her life when she was well enough to work, to pass on to me when she died for me to do some things in her memory and put towards something to make her proud of me for. In the end, it was this realisation of being strung along and having false hope, combined with everything else that was going on around me at the time that prompted me 1 evening in May/June to try and end my life. I ended up in hospital, was looked after and saw a crisis care team. Definitely the way the PKR head of compliance and rep went about it pushed me over the edge and I felt I just couldn't cope with living anymore. If PKR had just said no from the start, I would have had to accept that, moved on and been over it, but it was just how they strung me along, filled me with false hope and then even used my mental health problems against me to suddenly change the conditions of what they said because I had shown that I was sticking to their conditions, which they clearly didn't want or expect to happen. After getting out of hospital and being in regular contact with a GP, I told the PKR rep and head of compliance that I would not be in contact with them again over this matter because it's obvious what was happening, what the outcome would be and how it was affecting my health. Their lack of a response showed me that what I expected to be the case, was indeed correct. After this had all happened, I had Social workers visit me every now and then to check on me. I think it was a care in the community scheme or something like that to make sure I was no longer at a high risk of harming myself and that I was of no risk to members of the public. We would talk about all sorts, and even what was going through my head when I tried to end my life such as triggers. I spoke about a lot including the way PKR handled my situation and how that contributed. I asked if I could show them the email correspondence to give them an idea of how I had been feeling over that. They read through several emails and told me that they can see how it would have made me feel and how it's disgusting that after knowing my full circumstances and the sensitive nature of things, they acted in such a way that was likely to cause significant distress and prolong bereavement recovery. So that's my experience and why I am so against PKR. It's not a question of law, but a question of morals. What they did in my situation was morally wrong, with the right and fair thing being to either be sympathetic and understanding at the start but politely say no, or to stick to their conditions, be enthusiastic/positive/supportive when evidence of sticking to the conditions was revealed and keep to what they said after the 6 months had passed. As it turned out, because of this, I got nothing out of mums money because the other half of my inheritance had already been used to pay for her funeral and I donated most of what was left to charities that helped mum out when she was alive and would have been something she wanted me to do. Over the time since all that I have had some gambling wobbles but overall I have made significant progress, have various medication and therapies for my health problems and life is looking better for me, but I certainly will never forget what PKR put me through at my lowest point. I do hope everyone who has money deposited in PKR get it all back though

such a shame man...