Joya Casino Review

Overview

Joya Casino is a fun and exciting online gambling establishment to check out if you are on the lookout for a humongous games library and abundant promotions with rather reasonable terms and requirements.

The site is owned and operated by Provably Fair Gaming B.V., a company that is licensed and regulated by the Government of Curacao. The iGaming venue is active in multiple countries and has versions in several major languages. Yet, we should note that its chief markets are Canada, Germany, and Finland and players from these three should really feel like home here.

This gaming parlor sports a modern and sleek design with just the right amount of color and is equipped with great features to bolster the overall experience and create excellent first and subsequent impressions. The games lobby is massive and easy to browse around, although not exactly the most functional one when it comes to filters and options to narrow down your choice to what you want to play at any given moment.

The venue is crypto-friendly and the amount of supported cryptocurrencies is truly impressive, so enthusiasts will probably be very content with the great choice they are presented with.

If what we have said so far about this casino sounds appealing, then keep on reading for more detailed and comprehensive information.

What Forms of Customer Support Are Available?

Players can get assistance via email at [email protected] or the site’s live chat facility. The casino apparently has a help center, but we have our doubts about its helpfulness. Firstly, locating it is a bit of a challenge as there is no dedicated icon or link on the site.

Customers need to use the live chat icon to eventually enter the help center. One might expect to find answers to common questions there, but it is very much empty. At least, it gives players the opportunity to submit a ticket to the casino to have their questions answered or concerns addressed. But it’s probably better to use the other channels of communication the venue offers.

Are There Any Fun Promotions?

It’s truly a great joy to explore Joya’s promotions page. The casino offers a sweet no deposit bonus, a generous four-level Welcome package, a cashback, and some more. But let’s first take a look at the treats the site has for newly registered patrons.

When a new account is opened, its holder is presented with the opportunity to claim a Welcome No Deposit Offer that comprises bonus spins on select online slots. The wagering requirements are pretty good, too, so players who fancy promotions that are not tied to their first deposit with an online casino will probably find this one enticing enough.

Moving onto the Welcome Bonus package, it features four levels and offers a percentage match on each of a new customer’s first four deposits with the facility up to a certain amount. A minimum deposit is required and it grows larger with each level. Once the offer is activated, players should take into consideration a few things.

The Level 1 bonus is always connected with a patron’s first deposit and this applies to the other three levels. A customer may make up to four deposits before they choose which level to activate. They will also be asked to choose between a sticky and non-sticky bonus upon activation. Once they activate a new level, all funds from the previous level will be locked and will become unavailable to play with or withdraw.

Additionally, if a player makes a deposit while a bonus level is active and there are remaining funds from the previous level, these all will be locked and made unavailable to play with or cash out.

To request a withdrawal, customers will have to meet the wagering requirements tied to this Welcome offer. They are pretty reasonable. However, only slots games contribute to their fulfillment.

Joya’s bonus department has a little something for crypto enthusiasts, as well. With the special Crypto Friday Boost, they get a percentage boost on a qualifying deposit up to a certain amount to start off the weekend with a proper bang.

And Mondays are cashback days. The weekly cashback is credited to customers who have incurred losses on their deposits during the previous week. Terms and Conditions apply to that offer and not all players are eligible to benefit from it.

Patrons are also treated to extra spins and bonus boosts on qualifying deposits every week. Make sure to check the site’s Bonuses and Campaigns pages regularly for up-to-date information on how to up your experience with this iGaming venue.

What about a Loyalty Program?

A four-level loyalty program is part of this casino’s promotional product and we are sure this information has made it a fair bit more enticing to many players. To join the program, players need to meet certain minimum deposit requirements and make qualifying deposits.

Reaching a higher loyalty status is also determined by their deposit activity. Levels are evaluated at the beginning of each month when the casino reviews members’ activity during the previous month. Based on that assessment, players are assigned a level for the current month and get the perks that come with it.

When they enroll into the program, patrons start at Lucky Gambler and can then progress through High Roller, Jackpot Wizard, and all the way up to Casino Conquer. The perks coming with a participation into the scheme include progressively growing weekly and monthly cashback, bonus spins, appreciation chips to spend on games, loyalty bonuses, dedicated support, faster resolution of issues, and more.

Banking Deposits/Withdrawals

• The casino supports fiat transactions as well as crypto deposits and withdrawals via a vast array of cryptocurrencies.
• Withdrawal requests normally take up to 24 hours to process.
• Bank transfer and card withdrawals are only processed on workdays and are paid out between 9 am and 6 pm CET Monday through Friday.
• Crypto and eWallet transactions are processed every day (weekends included).
• Larger transactions are always subject to extended authentication and verification procedures and players will be required to provide additional documents to prove their identity, source of wealth, and that they do not plan to use the casino to facilitate and participate in any form of financial crime.
• Customers can set a deposit limit on their accounts, but that limit cannot be increased without them giving the venue 24 hours’ notice of their intention.
• The casino usually processes and pays out withdrawals using the payment method and/or currency requested by the patron, but this will not always be the case.

Games Selection

Joya Casino is a dreamworld for those who like to have options – many thousands of options – and those who appreciate quality just as much as they do when it comes to quantity. The site features content from the industry’s hottest providers. Particular focus is placed on SpinLogic Gaming and its games. The studio spun off from Realtime Gaming (RTG) not long ago, so we can say that quality and expertise are guaranteed.

Navigation across the games library is pretty straightforward and the main categories of products conveniently form a part of the main menu. There aren’t any filtering options beyond choosing titles from a particular provider. All in all, the lobby is nice and well-structured, but animated banners of the site’s ongoing promotions take up quite a bit of space to the point of being somewhat distracting and even just the tiniest bit annoying (but this, of course, is a matter of personal preference).

Generally speaking, the venue’s core products are online slots (including progressive jackpots), table games, and live casino, but players will certainly find quite a few other gaming options to entertain themselves with. Here is a snippet of what you can expect to find here:

• Online Slots – Frankenslot’s Monster, Cash Bandits 2, Big Fin Bay, Diamond Fiesta, Minotaur's Wilds, Blazing Crown, Buffalo King, Mice & Magic: Wonder Spin, Chicken Chase, Aztec Bonanza, Nostradamus the Prophet, Triton’s Realm Hold & Win, The Evil Bet

• Table Games – Baccarat, Single Deck Blackjack, Red Queen Blackjack, European Blackjack, American Blackjack, Blackjack Lucky Sevens, European Roulette, Automatic Roulette, American Roulette, French Roulette, Oasis Poker, Joker Poker, Triple Edge Poker, Caribbean Poker

• Live Casino – Auto Roulette, Cocktail Roulette, Lightning Roulette, Gold Vault Roulette, Immersive Roulette, Infinite Blackjack, Infinite Free Bet Blackjack, Speed Blackjack, Unlimited Blackjack, First Person Blackjack, Dragon Bonus Baccarat, No Commission Baccarat Super 6, Speed Baccarat, Three Card Poker, Teen Patti, Dragon Tiger, Dead or Alive Saloon, Big Bad Wolf, Snakes & Ladders

How to Open an Account (A Quick Step-by-Step)

An online casino frequenter is probably well familiar with the steps that need to be taken to open an account with one iGaming venue or another. The registration procedure at Joya is pretty standard, you need to follow certain prompts and enter certain information to eventually be able to wager at the venue. Here is a quick guide on how to become a player here:

1. Locate the “Registration” icon.
2. Enter your preferred username.
3. Enter your first and last name as per ID document.
4. Select your country and enter your city of residence.
5. Enter your phone number.
6. Enter a valid email address that you and only you have access to.
7. Enter and confirm your password.
8. Enter your date of birth.
9. Enter a promotional code (if you have one).
10. Confirm that you are of legal age to gamble and that you have read and agree to the site’s T&Cs.
11. Press “Register.”

You will have to verify your email address by clicking on the link in the verification email that you will receive from the casino. You will also have to undergo the site’s mandatory verification process at some point in order to be able to continue to use its services and benefit from its offers. But aside from that, once you have completed the above steps, you will be able to make your first deposit with this establishment and start playing.