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THIS CASINO IS CLOSED
You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
Member's feedback (43)
PattyCovers 6 years ago Full Member
3.7 / 5
I don't mind this casino and I am somewhat shocked of its rating. They have decent promotions and I really like the games that they have. I was able to try it out with a very generous no deposit offer which I was able to easily clear. I still ended up losing my winnings but it was nice to test out some games and the casino...
I don't mind this casino and I am somewhat shocked of its rating. They have decent promotions and I really like the games that they have. I was able to try it out with a very generous no deposit offer which I was able to easily clear. I still ended up losing my winnings but it was nice to test out some games and the casino for free. I've been a member here for over 5 years and have yet to make my first deposit and I don't think I will until I see some more positive reviews on the verification and withdrawal system.
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tanunax 7 years ago Hero Member
2.5 / 5
They offered a bonus without a deposit and of course I registered and tried to play. I really like the provider Playtech, but recently he disappointed me. I fulfilled the wager requirements, made a minimum deposit and made an application for withdrawal of funds. I got my money. But in two weeks ... A very long time!
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MelissaN 7 years ago Almighty Member
2 / 5
Hi crispyftw, Could you please provide me with your casino username. We are also going to double check with the casino what's happening with the no deposit bonus.
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crispyftw 7 years ago Full Member
1.6 / 5
first below average rating for me . Was just a waste of 2 hours , chat tells me there aren't any freespin nodeposit sign up bonus anymore cause they haven't got the game the link i signed up through offered for the bonus . I was looking forward to playing here , so i asked about free play and chat says u gotta sign up another...
first below average rating for me . Was just a waste of 2 hours , chat tells me there aren't any freespin nodeposit sign up bonus anymore cause they haven't got the game the link i signed up through offered for the bonus . I was looking forward to playing here , so i asked about free play and chat says u gotta sign up another account for freeplay .and that didn't work because i had already downloaded the site software had to go through 4 different passwords and still couldn't have a blast on the games at grand reef . I will give it another shot oneday when i got a bit more time.
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nutzag46 7 years ago Newbie
1.6 / 5
Very long process of withdrawal and not live chat at 24h
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barebones 9 years ago Super Hero
2 / 5
I played at this casino about a week ago. I also didn't get the no deposit bonus since Latvian players are not eligible for free sign up bonuses. Support was quite decent but tried too hard to encourage me to take a bonus with my deposit. Their promotions overall are good, I think and so far I don't have anything bad to...
I played at this casino about a week ago. I also didn't get the no deposit bonus since Latvian players are not eligible for free sign up bonuses. Support was quite decent but tried too hard to encourage me to take a bonus with my deposit. Their promotions overall are good, I think and so far I don't have anything bad to say about them, game selection was good and support was there for me. But I am not sue I would deposit there again, there is too much bad reputation about their withdrawal timeframes.
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Vanenhox 9 years ago Sr. Member
0.5 / 5
I had a strange experience at this casino. It was a typical playtech no deposit bonus type of experience up until I was contacted by live chat. After the chat session I googled the name of the casino and found tons of negative information on various player forums. The customer service rep on the chat line asked me--via...
I had a strange experience at this casino. It was a typical playtech no deposit bonus type of experience up until I was contacted by live chat. After the chat session I googled the name of the casino and found tons of negative information on various player forums. The customer service rep on the chat line asked me--via his keyboard in poor mispelled English--no not asked almost bluntly demanded; when I would be depositing. I was a little taken aback and made some polite excuse or other, but really almost never have I experienced that type of aggresive request for my business from an onlne casino chat rep. I'd stay away from this casino if I were you.
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bobaie 9 years ago Sr. Member
0.5 / 5
Same here, avoid this casino ,also there is no deposit bonus for romanian players . Few months ago, i asked the support team if there is any free bonus for me and the agent response: Why all romanian customers ask all the time for freebies? Why dont they make a deposit instead? That sound like an offense, and i told him...
Same here, avoid this casino ,also there is no deposit bonus for romanian players . Few months ago, i asked the support team if there is any free bonus for me and the agent response: Why all romanian customers ask all the time for freebies? Why dont they make a deposit instead? That sound like an offense, and i told him to delete my account, and he refuse to do it , because in never deposited here. Well strange answer and rude support agent, I decided just to ignore them and i unsubscribe from emails from them. O strars , if it is posible!
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Satanachrist 9 years ago Sr. Newbie
0.5 / 5
Worst place I've been at for ages ... Bad software, nothing work ok, different "rules" depending on who you talk with in the chat, well ... I would never ever deposit here, that's for sure!
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jingdrag 9 years ago Newbie
2.5 / 5
i have not read good review about this casino But i got a mail for free spins last month and i claimed those free spins and won . I have made a withdrawal request of $200 but was not processed After few days I contacted their live chat and he said I need to make deposit first then my withdrawal request would be processed...
i have not read good review about this casino But i got a mail for free spins last month and i claimed those free spins and won . I have made a withdrawal request of $200 but was not processed After few days I contacted their live chat and he said I need to make deposit first then my withdrawal request would be processed . next day i logged in to make deposit . I thought should confirm before depositing , i pressed the live chat icon , no body appeared for long time then I did not make a deposit . I wanna ask should i deposit here or not. MY withdrawal request is still under pending status.
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Yautjazz 9 years ago Super Hero
4 / 5
I recently registered at this playtech casino and am particularly pleasantly surprised! To begin with, there are 50 free spins for new players. You can choose between these three slot machines: Gladiator, Piggies and the Wolf or Spider-Man: Attack of the Green Goblin. You can also split up the free spins, which means you...
I recently registered at this playtech casino and am particularly pleasantly surprised! To begin with, there are 50 free spins for new players. You can choose between these three slot machines: Gladiator, Piggies and the Wolf or Spider-Man: Attack of the Green Goblin. You can also split up the free spins, which means you can play a few on all three slots Spin alleidngs 50 total rounds, and you can only use the bonus in these three slot machines. You can cash out a maximum of €100 from this free spins bonus. The Grand Reef casino is only available in the download area, which means you have to download the appropriate software and you can already enjoy all playtech slot machines and go jackpot hunting. The Grand Reef online casino also offers a lot of promotions such as: free spins with or without deposit, lotteries and sweepstakes, bonus offers and much more. The deposit options are very very good and wide-ranging, so no one should have problems with deposits here, a really good casino that I also visit I will keep an eye on the future and deposit more often. I give Grand Reef Online Casino 4 stars.
Show moreIch habe mich vo kurzem bei diesem playtech casino registriert und bin besonders positiv überrascht ! zum anfang gibt es für neue Spieler 50 Freispiele man kann wählen zwischen diesen drei spielautomaten : Gladiator, Piggies and the Wolf oder Spider-Man: Attack of the Green Goblin.Man kann sich die freispiele auch aufteilen...
Ich habe mich vo kurzem bei diesem playtech casino registriert und bin besonders positiv überrascht ! zum anfang gibt es für neue Spieler 50 Freispiele man kann wählen zwischen diesen drei spielautomaten : Gladiator, Piggies and the Wolf oder Spider-Man: Attack of the Green Goblin.Man kann sich die freispiele auch aufteilen das heißt man auf allen drei automaten ein paar runden drehen alleridngs 50 insgesamt,und man kann den bonus nur in diesen drei spielautomaten umsetzen maximal kann man sich 100€ auszahlen lassen von diesem freispiel Bonus.Das Grand Reef casino ist nur im download bereich verfügbar,das heißt man muss sich entsprechende software runterladen und schon kann man alle playtech spielautomaten genißen und auf jackpot jagd gehen.Das Grand Reef online Casino bietet außerdem jede menge promotion aktionen an wie zum beispiel : Freispiele mit oder ohne einzahlung,Lotterien und Gewinnspiele,Bonus angebot und vieles mehr.Die einzahlungsoptionen sind sehr sehr gut und breit gefächert,also mit einzahlungen sollte keiner probleme hier haben,Ein wirklich gutes casino das ich auch in zukunft in auge behalten werde,und öfters einzahlen werden.Ich vergebe 4 sterne für das Grand Reef Online Casino.
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residenceNelis 9 years ago Sr. Member
3 / 5
Grand reef casino was also placed on my list to make my deposit there and try them out as a new players;) i took there welcome bonus but the wager was pretty difficult to make, because it was 40X. but playtech games can payout really big! after some hours i was lucky enough to win 40euro after wagering , not very much but...
Grand reef casino was also placed on my list to make my deposit there and try them out as a new players;) i took there welcome bonus but the wager was pretty difficult to make, because it was 40X. but playtech games can payout really big! after some hours i was lucky enough to win 40euro after wagering , not very much but enough to withdrawal it, i send all my document, they where approved quite quickly. and withdrawal was processed after 2days to e-wallet. i expected it faster so with witdrawals they are not so quick as i hoped. but support is really great and also have nice promotions from time to time! good casino and trustful!
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edi.tanasescu 9 years ago Sr. Member
3.5 / 5
I played there two years ago,i've made a 25 $ deposit there,got a 100% bonus.I didnt manage to win but i really like playtech games and i didn't felt bad losing them.The support was very nice with me,answered all my questions.You will find alot of deposit options in the cashier,the withdrawal is fast depending witch one...
I played there two years ago,i've made a 25 $ deposit there,got a 100% bonus.I didnt manage to win but i really like playtech games and i didn't felt bad losing them.The support was very nice with me,answered all my questions.You will find alot of deposit options in the cashier,the withdrawal is fast depending witch one you chose.If you want to play there go for it,you will have a nice time and who knows,maibe a nice win there.
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JamilKarim1234 9 years ago Newbie
3 / 5
This place looks as cool as any casino I've ever seen. The graphics are awesome and the visual layout is second to none. The initial bonuses are really good here as well so off the bat you have more than what you need to get going. Aside from that, withdrawals can be a bit of a hassle and their limits are a bit too low...
This place looks as cool as any casino I've ever seen. The graphics are awesome and the visual layout is second to none. The initial bonuses are really good here as well so off the bat you have more than what you need to get going. Aside from that, withdrawals can be a bit of a hassle and their limits are a bit too low for my linking. Never played at a playtech casino before so I wasn't really sure what to expect. I'd check it out but after all the bells and whistles wear off, this is just an average casino.
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ethereal 10 years ago Sr. Member
1.5 / 5
Finally got my payout after nearly a month (27 days exactly) . So, I guess they do pay out, but it still would not alter my position on not wanting to play here with my own money. I just don't enjoy playing at casinos that take more than 1 week to pay.
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ethereal 10 years ago Sr. Member
1.5 / 5
I am currently waiting for a withdrawal from Grand Reef, it has been 16 days and I am still getting the run-around. I had thought this was a reputable casino, but after a quick search I found reports of payment delays from a lot of people - people have been getting an excuse about delays because of a high volume of withdrawals...
I am currently waiting for a withdrawal from Grand Reef, it has been 16 days and I am still getting the run-around. I had thought this was a reputable casino, but after a quick search I found reports of payment delays from a lot of people - people have been getting an excuse about delays because of a high volume of withdrawals for 3 YEARS! Hopefully I will get paid, and hopefully it is soon, but I don't think I'll be depositing here ever again.
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ArmiS112 10 years ago Sr. Newbie
0.5 / 5
ehh... i can read in comments that this casino site is nothing good. And if players say like that. , i have no respect to play there. And i got funny about description of restricted countries :D there is so many restricted, that the easy way will be to say alowed countries :D Amazing. half star from me :D
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keza 10 years ago Full Member
0.5 / 5
Signed up here received the freespins made the wagering and BOOM!!! they locked my account im glad they did though becaused it saved me from depositing into a place where i was never going to see my money.
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Dominic Horsley 10 years ago Sr. Member
3 / 5
I am seeing lots and lots of poor reviews for this casino. I deposited here once but unfortunately I lost it all anyway so I never got the chance to withdraw. The no deposit bonus of 50 spins can be a lot of fun to play regardless and they where credited to my account instantly after sign up. This casino does have some...
I am seeing lots and lots of poor reviews for this casino. I deposited here once but unfortunately I lost it all anyway so I never got the chance to withdraw. The no deposit bonus of 50 spins can be a lot of fun to play regardless and they where credited to my account instantly after sign up. This casino does have some decent games as well.
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zuga 10 years ago Admin
2.5 / 5
Hi gilajikput91, You can contact their Rep here : http://www.jswqzs.com/onlinecasinobonusforum/direct-casino-support/grandreef-casino/ cheers Zuga LCB Admin
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gilajikput91 10 years ago Hero Member
0.5 / 5
i have played and register on this casino about 1 weeks ago!!!i got the 50 free spins EER89405802,,but after 30 minutes played ive find my account have been locked..i dont know why?..and i hope somebody can help me to ask them to open back my account EER89405802..i have send an email two time s asking about nlocking my...
i have played and register on this casino about 1 weeks ago!!!i got the 50 free spins EER89405802,,but after 30 minutes played ive find my account have been locked..i dont know why?..and i hope somebody can help me to ask them to open back my account EER89405802..i have send an email two time s asking about nlocking my account ?? but till now i didnt get an answer..what a bad playtechy casino i have ever registered with?? help me mr zuga pls EER89405802 - my account number
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mrohacek 10 years ago Sr. Newbie
0.5 / 5
VEry, VERY rude support representative - thats the largest one of the negatives (okay, the fact that there is no "usable" no deposit bonus is already found out, but it could be told politely to customer). Like another Playtechs, this has also no cashable bonus - useless NDB
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Luckynn 10 years ago Admin
4 / 5
Thanks for heads up viky. Review updated. Luckynn
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viky 10 years ago Sr. Member
0.5 / 5
Please to correct, Italian players are not allowed to play this casino, there isn't Italy in country! Tanks for attention
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winner1177 10 years ago Newbie
0.5 / 5
good job tiger thanks for sharing that they a rogue site along with her sister casino african palace. your lucky you got your money if it would have been a higher amount like 10000 highly unlikely you would have gotten paid
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tiger1959 10 years ago Newbie
0.5 / 5
Bad experience with this casino! Left waiting 3 weeks for a £265 withdrawal after depositing £30. After 5 days I asked about my withdrawal and they said it would reach my account in 24-48 hours which it didn't. I had already sent documents after the first day so I couldn't see why there was a problem. They said my bank...
Bad experience with this casino! Left waiting 3 weeks for a £265 withdrawal after depositing £30. After 5 days I asked about my withdrawal and they said it would reach my account in 24-48 hours which it didn't. I had already sent documents after the first day so I couldn't see why there was a problem. They said my bank details were incorrect even tho I had deposited with the same details. This has happened to me before with a few other sites. Finally got my money after days of complaining. DO NOT DEPOSIT HERE!!!
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winner1177 10 years ago Newbie
0.5 / 5
grand reef and her sister casino African palace are blacklisted at other gaming sites be warned , they don't update there sites , why cause they are there for one reason only take your money.
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cranders79 10 years ago Full Member
1 / 5
I have deposited at this casino a few times and never had an issue with depositing or with any games. As with all playtech casinos I enjoy the selection they have. However, I have never actually tried to withdraw before, so began my nightmare. The casino states in its terms that withdrawals are processed within 1-5 days....
I have deposited at this casino a few times and never had an issue with depositing or with any games. As with all playtech casinos I enjoy the selection they have. However, I have never actually tried to withdraw before, so began my nightmare. The casino states in its terms that withdrawals are processed within 1-5 days. We all know that we can expect it to be the fifth day. We are use to that. But the 5th day came and went, I asked, they said they had a queue, 6th day. still in a queue, 7th, 8th, 9th 10th day still in a queue. I asked for a manager, but nobody would give me direct contact. I asked Mel to contact them. The day after she did, I got an email saying I needed to send documents. I must point out I already asked if I needed to supply documents. I was told finance would contact me if I needed to, but its rare for someone to need to. I sent them within an hour. On the 13th day, my payment finally left pending. 13 days! Quite ridiculous! Would I recommend this casino? NO! There is a reason it has a low rating here.
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play3r211 10 years ago Hero Member
3 / 5
I have played here in the past a no deposit. But from what I can see they have restricted my country now and I can't use this one anymore.
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zuga 11 years ago Admin
2.5 / 5
Hi hapala, please private message me your user name and we will contact casino on your behalf. best LCB Admin
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hapala 11 years ago Newbie
Today is 30th of October and i still dind't receive my 130 eu. EER83406892: hello Jodie: Hi Gustaf, Welcome to casino support you are speaking to Jodie how can I help you? EER83406892: 1 month ago i made EER83406892: cashout EER83406892: but stilll didn't receive money Jodie: Gustaf i chatted to you a little while ago and...
Today is 30th of October and i still dind't receive my 130 eu. EER83406892: hello Jodie: Hi Gustaf, Welcome to casino support you are speaking to Jodie how can I help you? EER83406892: 1 month ago i made EER83406892: cashout EER83406892: but stilll didn't receive money Jodie: Gustaf i chatted to you a little while ago and explained i requested an update from our finance team for you Jodie: as soon as we get an update we will let you know EER83406892: so every time EER83406892: when i'm asking EER83406892: i hear the same EER83406892: asking and asking EER83406892: and where is news? Jodie: as soon as we hear from our finance we will be a ble to tell you EER83406892: so you still didn't receive answer per month? EER83406892: or what? Jodie: i have requested one today but our finance team is not in office at the moment so they will only get back to us tomorrow EER83406892: ok i will write tomorrow NO NEWS... So i don't recommend to play this casino, because they are scamers and don't pay winnings.
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hapala 11 years ago Newbie
1 Month ago i made 130eu withdrawal, but still didn't receive payment. Every time when i'm talking in chat, they are telling me, that payment i will receive very soon. But... they don't pay me!
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zuga 11 years ago Admin
2.5 / 5
Hi Burno, $25 ND bonus is only for players coming from Australia, New Zealand and Canada. And $10 ND bonus is only for UK, Finland, Norway and Sweden. Promotional terms here : http://www.jswqzs.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/grand-reef-casino-no-deposit-bonus-no-us!/ LCB Admin
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bruno234 11 years ago Full Member
the copy of live chat that i got today there Shane: Hi Bruno, my name is Shane and I would like to be the first to give you a warm and friendly welcome to Grand Reef Casino.;) Shane: It's an absolute pleasure having you join our Big Family of Winners. EER85777102: hi Shane: You have made the right decision joining our casino...
the copy of live chat that i got today there Shane: Hi Bruno, my name is Shane and I would like to be the first to give you a warm and friendly welcome to Grand Reef Casino.;) Shane: It's an absolute pleasure having you join our Big Family of Winners. EER85777102: hi Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino. EER85777102: i created my account now at grande reef, through this site http://www.jswqzs.com/nodepositcasinobonus.html´~ EER85777102: where it has a $25 no deposit bonus EER85777102: i would like to claim it 1st Shane: One moment while review your account. EER85777102: ?? Shane: Hi sorry for the awit. Shane: wait.. Shane: The LCBFREE25 is not available for your country`s jurisdiction I am afraid.. Shane: It is only available for certain country`s.. EER85777102: it is not mentionated in any T & C´s Shane: Have you read through the T&C`s? EER85777102: yes Shane: It is only availabel for Canada, Australia and New Zealand.. EER85777102: and while waiting i also read the comments related to the casino EER85777102: http://www.jswqzs.com/casinos/grand-reef-casino.html#comments EER85777102: and the casino also dont have a good reputation by the users EER85777102: so i think i will not proceed with any deposit before try because of so many bad experiences Shane: Bruno we are a well established well recognised casino.. EER85777102: really? http://www.casinomeister.com/rogue/not_recommended/playtech_progressives.php 1 more forum that not recomends the casino duing to predatory terms Shane: We are have certain conditions for no deposit bonuses and like I said the e LCBFREE25 is only available for Canada, Australia and New Zealand.. EER85777102: already 2 foruns with much bad reviews, 0 with good experiences Shane: Bruno, I have spoken to many players online that give brilliant reviews.. EER85777102: the casino is free to give or not to give the no deposit bonus of course, and i, as a player, am in the right of try the casino before make any deposit duing to the bad experiences. where is the casino licenced? Online support is currently unavailable. when i asked where the casino was licenced live cupport quits, so they are not good for sure
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bruno234 11 years ago Full Member
i registered there the 1st thing they said "Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino. " they did not ask whats the reason of my contact, nothing, only offered the deposit bonus while...
i registered there the 1st thing they said "Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino. " they did not ask whats the reason of my contact, nothing, only offered the deposit bonus while the reason of the contact was because of the no deposit bonus was not credited
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Lootva 11 years ago Super Hero
2 / 5
It's hard to be smart and play in the Casino after reading reviews that are really not that favorable (to say the least), but I just wanted to test it with the bonus. The site itself is not that bad, regular promotions and new games banners, and download links everywhere (only PC support), and although I prefer instant...
It's hard to be smart and play in the Casino after reading reviews that are really not that favorable (to say the least), but I just wanted to test it with the bonus. The site itself is not that bad, regular promotions and new games banners, and download links everywhere (only PC support), and although I prefer instant web casino games, I gave it a shot. The bonus is not that impressive to start with, and the WR's are also a bit on the high side (specially if you plan on playing something other than slots. The support in my case was proven to be not really helpful, almost as if I had a different information every time I asked the same question, so I don't thing I will be coming back. Oh, and in case you're wondering, I spent the bonus without winning anything, and I did play slots.
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Anselljbk612 11 years ago Newbie
0.5 / 5
I have the similar situation. I'm tired to wait money. I am fully ignored by this casino since last week. No answers, no money, nothing! Guys, NEVER, NEVER play at this casino and don't trust them money, you wouldn't see it again! I'm tired to read silly messages like this "your transaction in final stage" - during month,...
I have the similar situation. I'm tired to wait money. I am fully ignored by this casino since last week. No answers, no money, nothing! Guys, NEVER, NEVER play at this casino and don't trust them money, you wouldn't see it again! I'm tired to read silly messages like this "your transaction in final stage" - during month, but now they are ignoring me, fully ignoring! EER81526742 - this is my account.
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zuga 11 years ago Admin
2.5 / 5
We will contact them on your behalf. best rgds LCB Admin
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Mitchellqet770 11 years ago Newbie
Guys, highly recommend to you NOT TO PLAY at this casino!! Because they are SCAMERS! Since the last week they stop to answer my messages and didn't pay me my 500$. During the month they appologizing and said that they will pay, but there is nothing, I sent them all documents and they apporove it long long ago. So I don't...
Guys, highly recommend to you NOT TO PLAY at this casino!! Because they are SCAMERS! Since the last week they stop to answer my messages and didn't pay me my 500$. During the month they appologizing and said that they will pay, but there is nothing, I sent them all documents and they apporove it long long ago. So I don't know what to do, they ignore me - that's all.... My account is: EER81427012
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marcelNL 13 years ago Newbie
0.5 / 5
this is the only casino where I,am in a negative database! I have accounts in all playtech casino,s and microgaming casino,s., not any problem there. thats why I think so strange why they say you are in negative database so not allowed to get any bonuses. also I get a answer from, bonusparadise.com, they say we are not...
this is the only casino where I,am in a negative database! I have accounts in all playtech casino,s and microgaming casino,s., not any problem there. thats why I think so strange why they say you are in negative database so not allowed to get any bonuses. also I get a answer from, bonusparadise.com, they say we are not a partner from this casino,and don,t promote this one,because the very strange rules they have,don,t play there. also when I register I get directly a email from the casino,deposit right now,go to cashier,and the bonus is in,. I think more people don,t get the bonus,also in terms and conditions about the bonuses you can,t find anything about that you first must send documents for your bonus and that not anyone are eligble for the bonus,except Italy.
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zuga 13 years ago Admin
2.5 / 5
Hi marcelNL, actually something similar happened to me few years ago. I was banned from some Playthech casinos that i planned to register with, due to \"bonus abuse\" . Something similar you have with white label Rival casinos, where if you are bonus banned from one Rial their system bans you at the others as well. However...
Hi marcelNL, actually something similar happened to me few years ago. I was banned from some Playthech casinos that i planned to register with, due to \"bonus abuse\" . Something similar you have with white label Rival casinos, where if you are bonus banned from one Rial their system bans you at the others as well. However it is their right to deny promotions and you can always choose to play without a bonus. cheers Zuga LCB Admin
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marcelNL 13 years ago Newbie
0.5 / 5
I get a answer from online support, I,am in a negative database so I don,t get any bonuses from the casino! but I can make deposits,and play,and withdraw! but not for the bonuses! very strange all this. also why I,am in a negative database,get no answer for this. never never hear about this,I know all playtech casino,s...
I get a answer from online support, I,am in a negative database so I don,t get any bonuses from the casino! but I can make deposits,and play,and withdraw! but not for the bonuses! very strange all this. also why I,am in a negative database,get no answer for this. never never hear about this,I know all playtech casino,s and other. never have problems. are there more players who get this strange reaction?
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marcelNL 13 years ago Newbie
0.5 / 5
very strange rules in this casino! I make my first deposit and don,t get the 100% bonus! spoke to online support,and they say,you must send documents first,like ID and proof of adress,before you get the bonus! so I did send,and is now one day later,spoke again to online support,and they must wait for a answer from casino...
very strange rules in this casino! I make my first deposit and don,t get the 100% bonus! spoke to online support,and they say,you must send documents first,like ID and proof of adress,before you get the bonus! so I did send,and is now one day later,spoke again to online support,and they must wait for a answer from casino management! they say everybody must send documents first before you are eligble to get the bonus! I never hear this in any casino! that is the procedure they say,very stupid procedure,it never stays in the casino site about this.
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