FreshSpins Casino Review

Overview

FreshSpins online casino is a Malta-licensed, fresh-out-of-the-oven virtual gambling house. It looks cool, the terms for playing are pretty fair, but… there are lots of things that confuse us about this place. We will spare no time, but immediately go down to business, revealing to you, step by step, all the advantages, and downsides of this place, which is, by the way, operated by the famous Esports Entertainment Company.

Back to the 80’s.

We really dig the design idea. FreshSpins online casino looks like it fell straight from one of the most extravagant eras- the cool and funky 1980’s! Vivid colors, cool banners with cute ladies, neatly organized… sounds almost perfect. And it is perfect until you start to snoop around it and figure out much content is missing. Let us explain. The Terms and Conditions and Bonus Terms pages explain, in detail, everything a potential client should know about using the Free Spins casino services. Lots of data about the available games, hefty bonuses, and stuff… but-

WHERE ARE THEY?

The disappearance of Promotions.

After filling out a simple registration form, players become eligible to play games for real cash, to deposit, and claim bonuses. On the left side of the Home page, a pop-up menu that contains the Notification, Deposit, Bonus tab… when you click on the Bonus, one promotion is active- the Welcome package. Only. We have searched the official FreshSpins casino site far and wide, but have not found any other bonus offers, although many are mentioned in the Bonus Terms.

Speaking of Bonus Terms…

We were disappointed by something else, also: many promotions mentioned in the Terms (which are actually not offered at the moment of writing this review ) are not available to players who use Skrill, Neteller, and Paysafe cards as a means of payment.

Customer Support Service to the rescue!

Long live whoever came up with the idea to implement Live-Chat support system into online casinos! When we realized that we cannot find the answer to what was happening with the promotions, we asked for help from a friendly Live Chat agent. To our question, where is the link with promotions and Loyalty Club, a clear and quick answer arrived: “We have promotions sometimes that you will receive via e-mail”. Not happy with this “sometimes” situation, but at least we figured out what was going on. Anyways, we want to salute efficient and professional agents who are at clients’ disposal 24 hours, seven days a week. Telephone support isn’t available, but we will not take this as a problem, since no one is reaching for the phone these days, right?

Tip: If a player wants to withdraw an amount that is below the official minimum amount, he/she needs to contact the customer support agents which will handle the withdrawal manually.

Banking

• The Casino doesn’t CURRENTLY charge fees on deposits.
• Withdrawals may incur fees; it’s at FreshSpins' sole discretion to decide whether will it charge a fee for processing the transaction. Players will be notified about the potential charges before the Casino apply them.
• KYC procedure must be conducted when a cumulative sum of deposits and withdrawals reaches USD 2000.
• The Company has the right to decline any of the provided verification docs, and request from clients to submit docs that satisfy verification obligations.
• A mobile phone statement is not an acceptable document for the KYC.
• All deposits must be wagered at least once before requesting a withdrawal.

Games

Once again, the T&C page misleads us into believing that FreshSpins Casino has much more to offer besides the slots. Although they are mentioned, lottery and bingo games, are not available on this platform in reality.

Either way, what's available is great.

A very satisfying amount of modern slot titles, created by premium companies like Big Time Gaming, Microgaming, and ReelPlay promise exciting slot sessions and good potential for winning. In addition to excellent slots, FreshSpins also offers a diverse selection of live-dealer titles. We launched a few and were impressed with the quality of the graphics.

Slots: Raging Rex 2, Idol of Fortune, Misery Mining, Coba, Hillbilly Vegas, 4 Corners of Rome, Book of Dead, Little Gem, Outlaw Saloon, Buffalo Trail Ultra, Nitropolis 3, Reel Big Fish, Cosmic Cash, Divine Fire and more.

Live Games: Deal or No Deal, Side Bet City, Dragon Tiger, Lightning Dice, Super Sick Bo, Roulette Live, Dream Catcher, Baccarat, Mega Ball, Craps, Live Poker, Monopoly, Power Blackjack, Infinite Blackjack, and a few more.

Loyalty Club

And this area is covered in mystery, too. So, on the platform itself, we have not been able to find any concrete evidence that Loyalty Club exists. However, to our question about Loyalty, the live-chat operator replied that players receive promotions via e-mail. Maybe this means that the Loyalty Club is only available by invitation?

Mobile Casino

Finally, a topic we can talk about with certainty. All content that is available to players who access the FreshSpins online casino website from desktop computers and laptops is also fully open to those who enjoy online gambling from mobile phones and tablets.

Conclusion

And at the very end of this review, we are just as confused as we were at the beginning; FreshSpins online casino is good. Okay, in the sense that it does not impose predatory terms on players, it has an excellent slot offer and fair playing conditions. The platform looks very beautiful and is optimized for mobile play. However, we admit that we were disappointed by the fact that many things mentioned in the T&C are not actually available to players. After familiarizing ourselves with the rules, we expected a huge platform that features Lottery and bingo games, as well as a considerable number of active promotions. Unfortunately, our expectations fell flat. Still, it wouldn't be fair to be too harsh on this place either. The virtual doors of this casino have been opened recently, so we would not be surprised if the platform is still being packed with content. We hope so.