RESOLVED: Withdrawal approved, money missing POKERSTARS

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Last post made 14 days ago by JovanaV
David Gabor
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  • David Gabor
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  • Hello

    I submitted a withdrawal request on 23.10, and it was confirmed on the same day. It is already the fifth business day.  
    Approximately how long should it take for the money to appear in my account?
    Earlier This year i've got my money in 2 days.

    i've also tried to reach out via live chat, no answer.

    no address mails..

  • Hello David Gabor,

    First of all welcome to LCB.

    Could you please let us know which payment method you used for the withdrawal? Processing times can also depend on the payment method.

    Thank you.

  • I Used direct transfer

  • Dear David Gabor,

    Please send us your casino username via private message so we can contact the casino rep to check the status of your withdrawal.

    Thank you.

  • Done 😁

    thank you!

  • Dear David Gabor,

    Thank you for sending your casino credentials. We've contacted the casino rep and will let you know as soon as we receive a response from them. Please keep an eye on this thread.

  • Any updates?

  • Dear David Gabor,

    Please be advised that, due to the weekend, there may be delays in the response from the casino rep. We will send them a reminder and update you as soon as we receive any feedback.

    Thank you for your patience.

  • Today i contacted my bank and showed them the payment proof, they don't recognize it and adviced me to contact Pomerstars again.

    it's been another 5 business days since they asked me to be patient, and no more updates since then.

    what should i do?

  • Dear David Gabor,

    Perhaps allow a few more days before reaching out to their live chat support. We’ve also sent them a reminder since we haven’t yet received any response regarding your case.

  • Every time, This *psysa* waste my time. Everyday.Everytime, This *psysa* waste my time

  • Again and againagain

  • i can't do This anymore 
  • Dear David Gabor,

    Still no response from the casino rep so we've reached out to them again. Do you have any updates maybe?

    Thank you.

  • Not at all

  • I’ve got my money Back in my pokerstars account

  • So glad to hear that, David Gabor. Thanks for letting us know.

    We will now mark this complaint as resolved.

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