RESOLVED: WinBig21.com

Username: RORO3290

This casino has not paid me my winnings of $900. I deposited multiple times, played then won. I have been emailing, chatting and asking for my money for almost a year now. This place is untrustworthy, disloyal, and unethical. I have no resources left to try and recover my funds. I have emails saved from them proclaiming that they are working on it. It has been almost a year! 

Thank you for the heads up, I was actually about to deposit and play here this week it was on my to-do list. It's now on my NEVER-TO-DO list. 

For sure! Stay away! Good Luck1

Hello RoshawnNeal,

Please be advised that this Casino is BLACKLISTED. Players are advised to STAY AWAY from this casino. They do not pay players. LCB has tried to resolve many complaints and unfortunately, they are no longer willing to assist in resolving them. If by any poor chance a player's withdrawal gets approved the amounts are not being paid in one lump sum but rather are being divided into smaller amounts which are prolonging the whole processing time frame. Players are then forced to go through withdrawal process all over again which is ultimately causing more delays. Affiliate partner earnings are also not paid and emails are ignored.

We will try to reach out to them, but chances are very small to get some response or feedback. Keep an eye on this thread for any updates.

Thank you.

Hello,

Thank you so much and I will keep an eye out. This has been going on  for about a year. Here is the last email they sent me

Roy***** <*******@gmail.com>

Hello RoshawnNeal,

We are still waiting for their response. We will send them a reminder email in hopes that we can get some feedback.

Keep you posted.

Thank you.

Hello there,

 I hope all is well with you and LCB family. I received another email response from them yesterday. Here it is:

Dear Roshawn,

We hope this email finds you well. We are writing to apologize for the delay

in processing your recent withdrawal request at Winbig21 Casino. We
understand that timely withdrawals are important to our players, and we
sincerely apologize for any inconvenience this delay may have caused you.

Please rest assured that our team is actively working to resolve this issue
and expedite the processing of your withdrawal. We understand the
frustration this delay may have caused, and we want to assure you that we
are doing everything possible to rectify the situation promptly.
 

negative experience this delay may have created. Our dedicated support team
is available 24/7 to provide updates and address any concerns you may have
regarding your withdrawal. Please feel free to reach out to us through live
chat or by emailing [email protected].

Once again, we apologize for any inconvenience caused by this delay. We
appreciate your understanding and patience as we work to resolve this matter
promptly. Rest assured that we remain committed to providing you with a
seamless and enjoyable gaming experience at Winbig21 Casino.
 

Thank you for your continued support, and we look forward to serving you
better in the future.

Best regards
 

I hope that this will help them to do what is right. Thanks again!

Roshawn

Hello RoshawnNeal,

That's a great news! We really hope that you will be paid in shortest possible time.

Please let us know when it happens.

Thank you in advance.

Hello RoshawnNeal,

Do you have some updates regarding this matter? Did you receive the funds?

Thank you.

Hey there!

Hope you a e well. Ok, I emailed them again offering an updated Bitcoin address. They emailed me back asking for it. So I sent it. Then I asked for an update and they sent this:

Dear Roshawn,

Thank you for choosing Winbig21 as your preferred online casino. We appreciate your trust and support in our services.

We would like to extend our gratitude for sharing your bitcoin address with us. We have taken note of your cashout request and have given it the highest priority. Our dedicated finance department is currently working diligently to process your withdrawal as quickly as possible.

We understand the importance of receiving your funds in a timely manner, and we want to assure you that every effort is being made to expedite the process. Rest assured, we are committed to ensuring a smooth and efficient cashout experience for you.

If you have any further questions or require any assistance, our 24/7 live support team is available to assist you. Please don't hesitate to reach out to them should you need any clarification or guidance.

Once again, we apologize for any inconvenience caused by the delay in processing your cashout. Your satisfaction is our priority, and we appreciate your patience and understanding during this time.

Thank you for choosing Winbig21, and we look forward to providing you with exceptional gaming experiences and seamless transactions.

Best regards,
Team Winbig21

I have not received payment. I  still awaiting it. I wish they would do what''s right and just pay me. This has been going on for way too long. Thanks so much for your help and time. I truly appreciate itt.

Hello RoshawnNeal,

Hope that you will be paid as soon as possible like they said. Please let us know when it happens.

Keep us informed.

Thank you for cooperation.

Hello there!

I most certainly will let you know...They have been telling me the same things for about a year now. I honestly do not understand how they are still operating honestly. 
Thank you, I appreciate it very much! 

Hello RoshawnNeal,

We have sent a reminder email to them due to Casino unresponsiveness thus far. Hope that some of us will get a proper clarification and that you will be paid as soon as possible.

Keep us informed.

Thank you.

OMG! Thank you so much Berks! I truly appreciate your help. I wanted to give up at times because of the stress and frustration. But I cannot allow them to just cannot allow someone to treat me so poorly and unfairly...and most of all just take from me. This has taught me a great lesson. Hopefully we hear something soon. I will indeed keep you updated.

Hello RoshawnNeal,

We completely understand your frustration. Once we hear back we will let you know. 

We will keep you updated.

Okay I truly appreciate it! Hope you're having a wonderful day! Thanks

Hey there,

I would like to share something with you!!

Hey Roshawn,

We sincerely apologize for the delay in processing your withdrawal. We
understand that this has caused you inconvenience, and we assure you
that it won't happen again. Going forward, we are committed to providing
you with timely withdrawals to avoid any further inconvenience.

We are thrilled to inform you that your withdrawal from Winbig21 Casino
has been successfully processed and is currently being transferred to
your Bitcoin wallet. Congratulations on your remarkable win!

To make your gaming experience even more exciting, we have a special
treat for you - an exclusive 500% offer awaits! Claim it now and receive
a complimentary chip as well.

If you have any questions regarding your withdrawal or need any
assistance, please don't hesitate to reply to this email. Our dedicated
team is eager to help you with anything you may need.

Wishing you the best of luck in your future gaming adventures!

Warm regards,
Ellen
The Winbig21 Team

HOORAAAAY! Finally! OMG!! Hahahaha!! I was so surprised! Thanks so much for your dedication and support! You have no idea how much I appreciate it! It took them almost a year but atleast I got it. Unbelievable! LOL.

Hello RoshawnNeal,

We are so happy to hear that! 

Enjoy your winnings and your further entertainment.

We will mark this case as Resolved.

Thanks so much, hope you have a wonderful day!