3RD PARTY TO RESOLVE: William hill won't pay me out for big win

Whoooooo I would be MAD!  Hopefully their rep has a good explanation for this!  And by good explanation I mean that he will ask you how you would like your winnings sent to you....

Hi Shaun,

I have notified our contact at William Hill about your complaint. In the meantime please send me your casino username.

Wow..u could won a million here shaun..hope they willl pay u .

Sorry why had it duplicated like that never ment to

hi melcb
have you heard anything off William hill rep yet please

My heart breaks for you. I truly hope you get your winnings. From what I've read on another reputable site.. As early as today.. These are the shananigans they've been pulling. I'm really pulling for you.

[quotethank you I'm just in the process of going through the gambling comission and I.B.A.S my transaction history shows me playing at £2 a spin on 4-2-15 from 11.34am to 11.59 am no stop my screen shots show my 3G so connection was fine and the emails I've kept off william hill ive kept are disgusting and they had the cheek to put £30 in account as a good will gesture,
Absoloute joke I watched it roll in even does i on game intro video on desktop version

No response yet. its been the weekend so we would need to wait for them to get into the office today.

UPDATE: your query has been forwarded to the support team, once the rep gets back to me I will update you Shaun.

What a story, It's like some RTG casino that cheat I think
I was playing Ragging bull casino with there no deposit, then went i was winning and almost complete the wager, the wheel wont STOP, it keep turning and turning.
It's a tactic to avoid any winning line the screw the slots somehow, It never happen to me at respectable casino like Clubword group. But those not so good casino use this. You want to stop the slot and it turn and turn and turn it's pretty annoying you lose control on it. It's not my 25mb internet connection or my PC.

Many of those with a warning use or trick the soft to prevent us from winning.

Then they come with the excuse that it's the software, the connection the flash and so on !

Oh Well I do hope everything will be resolve in your favor
Good luck to you !

william hill have in their T&C´s a thing that i think its totally predatory and privacy invasion

"5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references."

so they can ask you all this before they pay you, for me its no more than a big excuse to stay more time with player money, i would never play there while they apply this.

It doesn't seem to even have come to that point Bruno.. I'm sure if it had, for 1million he would have done whatever they wanted. Lol but.. If it comes down to it, I'm sure he could contact the manufacturer, and even go the lawsuit route if needed. It's premature at this point. Hopefully it gets sorted out. That's a lot of money!

I hope it will get sorted out too... I've been following this thread and hoping for a good outcome.

Hi
thanks all for your support, I have lest in hands of the proper authorities to try to sort this out so until I get a result of there findings, I think it best I stay quiet on the situation.
As soon as I hear I will update but thank you once again

what i still dont understand is
how a popular group listed in london stock exchange can act like this

Nor can I but U won't believe how shocking there customer service is i have there emails to prove it, once these company's get so big they don't care about us customers no matter how much we wager, they become a law to them selves, if they don't want to pay a win blaming connection and display errors do you think they'll pay bak any losses by the customer if we blame display and connection error, not a chance!!

hi Shaun don't let it drop  a had arguments time an time again with bet Fred about similar things they would say it was my cache or that they would send it of to there pepole and at one point it was a regularly thing infact they told me a was the only person in the world that has these problems but that's what they would do by gesture of goodwill theres £50 in your account about 5 diffrent occasions what am trying to say is well i let it go DONT MAKE THAT MISTAKE LIKE ME GET WHATS YOURS 

Still no resolution i see. That was one very awesome win and i hope the OP gets his winnings. It is good when he can report this  8'|.

They say they are looking into it. However taking very long. I will send another follow up email today.

what a terrible situation you are at Shaun McLoughlin  this really gets the blood pumping.
i did have a same sort of thing going on a time ago
i played at guts  on bush telegraph when i hit the bonus game and it stopt when i saw a very nice combination and didnt respons no more but my phone whas totally okidoki.
this ended up that the amount is allready in my account when i got back 15 min later but i am sure till today that this wasnt the case.
i wish you all the luck with this huge prize so it looks to me

Still looking into it?  The first complaint was 3 weeks ago.

Wow... if you get this kind of runaround and no timely solution even with a LCB rep intervening, I would take the money, once I get it, and delete the casino from my computer.

When will casinos, or any company for that matter, realize word of mouth is huge.  27 replies to this post, no to mention all the 'views', could do major damage to their company.  I would say they are 'stupid' business people.

Hi everyone thanks for your support it is still with regulatory bodies who wrote to william hill on 23rd FEBURARY and still awaiting there replie and are going to chase them up.
I will keep U all updated as soon as I hear
Good look gaming regards shaun

i will never play anymore in this casino

i have my account since years but i havent a big win since yet but why should i ever play here when the casino is acting like that. Godd Bye Hill from me

Still nothing from william hill yet there customer services first then I followed complaints procedure william hill second opinion both times back to me same answer SAYIN they fully investigated yet 3 weeks and no reply to regulatory body, driving me mad how there allowed to get away with this
Will keep everyone informed when I hear and thank you
Kindest regards Shaun

still nothing? incridible

have you tried to contact http://www.gamblingcommission.gov.uk/Contact-us/Contact-us.aspx ? they are uk licensed

Hi.
Thanks it with i.b.a.s they goverment run independent adjudicator and they step in to resolve situations that are at loggerheads and there decision is final and over rules any findings and they normally allow 8-14 days for bookmakers to reply been 18 now and still nothing makes U wonder how it takes one day for william hill to tell me there fully investigated outcome yet can't answer a governing body, they know there in wrong and tryin all to delay in my opinion
Regards Shaun

For a huge company such as William Hill, I think their behaviour is out of order.  They should be dealing with the regulatory body swiftly and professionally. 

Their profits for 2013 were £226.5 million and they can't pay you the £20k you are due; pretty poor imho.

At least 100 k it should b blue day minimum I think I hit progressive jackpot which is over a million,
Is there still no response from william hill rep i here to
Regards shaun

Surely this week is D-Day

Definitely NOT OK from WH.
On a big win like this, surely it must be a high priority matter for them,
it really shouldn't take this long.. Shame on them.
Other than that.. Congratz for an awesome win and I hope you will
receive your money very soon!

Just emailed regulatory body dealing with this for update on my case and still nothing from william hill and once again need to chase them up,
And I see still nothing off rep on here surely they up to no good because they give me there response within 24 hrs both times, if they no they are in wrong and the word integrity that bookmakers always bang on about, gone.
They are a disgrace to there profession and have put me off online games for life (which is a good thing lol costing me a fortune haha) be lucky not like me haha shaun

Hi blueday, if U go on game pay table it shows 500xthe stake and they hav 10 pence which would be £5000 my stake is 200 pence which is £100,000 and how U sure it's not progressive if it's random then it could be, when I asked william hill how much win like this should be at first they said don't no, so if it wasn't the progressive y didn't they just refer me to paytable, plus week earlier I got magic mirror spins on same game lines 2,3,4 and 5 all coins and had bonus symbol instead of wild so worth nothing then a note flashed up sayin unlucky bear in mind them spins won over £400, so I didnt c y note said that, plus no one I can find as ever rolled that screen but there is video of that win on desktop intro for game.
But thanks anyway regards shaun

HI FINAL THING IM GONA SAY UNTIL OUTCOME IS IT HAPPENED FEBURARY 4th, REGULATORS WROTE TO WILLIAM HILL ON 23rd FEBUARY ABOUT 3 WEEKS SINCE I JOINED FORUM TO PICK UR BRAINS AND SEE IF ANY ONE ELSE HAD SIMILAR HAPPEN, THANK YOU ALL FOR YOUR KIND AND GENUINE SUPPORT MEANS ALOT.
BUT CONSIDERING THE DAMAGE THIS COULD DO TO WILLIAM HILLS REPUTATION U THINK THEY WOULD RESPOND TO BOTH LCB's QUESTIONS AND REGULATORS SEEN AS THOUGH THEY FULLY INVESTIGATED OR SO THEY SAY WHEN ANSWERING ME.
THERE SILENCE AND LACK OF ANYTHINK TELLS ITS OWN STORY THEY NO THERE WRONG BUT NOW THEYVE LEFT SO LONG THERE NOT GONA LET ME HAVE WAT I WON FAIRLY BECAUSE THERE IT MAKES THEM LOOK WORSE.
IF THEY KNEW THEY WERE RIGHT THEY'D SAID BY NOW AND PROBABLY TRIED TO SUE ME.
HANG UR HEAD IN SHAME WILLIAM HILL AND THANK U ALL AT LCB.

Still nothing anywhere of will hill

Thank you for your updates Shaun. Wish you'd had a response by now, but no news is better than bad news. Still holding out for a positive outcome.

Any news or movement on this Shaun?

Hi
Yes finally will hill responded on Monday to ibas only took 28 days when they ment to respond between 8-14 it's gone to panal now so they have to do there investergating and other processes they do. So will be over soon now I hope.
As U understand I can not comment on anything now untill over or risk havin my case thrown out but reading ibas press release they say they take cases on fact and common sense and all my is fact. Plus slots if have connection probs just keep spinning untill game reloads or if does stop always pays wat it stops on. But I never had connection problem fact lol
Regards shaun

thanks for the update Shaun

and keep us posted once resolved

cheers
Zuga

Thanks for your reply Shaun.  I have my fingers crossed for you and wait to hear (hopefully) a good result.

Yes thanks for the update. We are rooting for you. Hope all goes well...

Thank you every one for messages of support it means a lot and been hard to stay calm with situation giving the length of time william hill have dragged this on for, 4th FEBUARY hopefully justice and the end is near, this forum has actually gave me hope of me beating the corporate bully and getting way I fairly won, because over 1500 reads and not one message in support of william hill so in away LCB'ers have acted as a independant adjudicator of there own and if I gauge off UR support from a neutral party then surley my case should be seen no different from regulators
Kindest regards everyone shaun