CLOSED [ due to inactivity of submitter ]: William hill's pathetic chat line

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Last post made 7 years ago by MelissaN
righton
  • Started by
  • righton
  • United Kingdom Full Member 204
  • last active 3 years ago

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  • righton
    • Started by
    • righton
    • at Oct 17, 17, 06:57:54 PM
    • United Kingdom Full Member 204
    • last active 3 years ago

    Can someone not say to the William hill rep to try and get more staff on their chat line ..its dreadful ..I just waited 20 mins and watched the queue position and av time to wait change constantly...As I said they are having a laugh...REALLY ANOYING>>>

    see my chat ..below

    NONE

    You are currently number 1 in the queue. We apologise for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 03:27.While we appreciate your patience, have you tried visiting our help section of our website which may have an answer to your query?
    October 18, 12:33 AMHi whats happened to the opt in button for the vegas speed roulette promo ..it just says play now but you cant because there is no claim promo button.
    October 18, 12:44 AMhello
    October 18, 12:44 AMr u there
    October 18, 12:44 AManyone ?
    October 18, 12:49 AMcmon this a joke you are one of the biggest in the world ..and yet your cust service chat waiting time is abyssmal...
    October 18, 12:50 AMand why does my queue time/position keep changing
    October 18, 12:51 AMGET MORE CHAT STAFF !!!!
    October 18, 12:51 AM20mins u r having a laugh

    Gave up then

      

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 18, 17, 03:33:05 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    It can be annoying though! So, did they answer your question in the end? 

  • JackieNL
    • Replied by
    • JackieNL
    • at Oct 18, 17, 03:36:32 AM
    • Netherlands Super Hero 1615
    • last active 3 years ago

    Thanks for this post from:

    Hmm, sorry to see you having a bad experience with contacting William Hill live support.

    I got 5,- free live casino bonus from this offer by contacting live support.

    I dont know if this works for you but im trying to help you.

  • pusher777
    • Replied by
    • pusher777
    • at Oct 21, 17, 01:33:25 AM
    • Mighty Member 2668
    • last active 22 hours ago

    I am wondering how much time totally I already wasted in wait for my turnto talk in live. Second thing for contrast its always trying to resolve my querys helpfull support . 

  • sun17
    • Replied by
    • sun17
    • at Oct 21, 17, 02:17:31 PM
    • Sr. Member 335
    • last active 3 years ago

    The william hill support was quick, good and helpful before one year ago. Since one year, it becomes very busy and sometimes can takes one hour without responding. Even it's the case, william hill still one of the best sportsbooks and casinos.

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Oct 22, 17, 08:43:26 AM
    • Netherlands Super Hero 2368
    • last active 12 days ago

    Thanks for this post from:

    I need to disagree with the topic creator ..

    For me live chat of WilliamHill has been more than helpfull with anything I ever asked and I also never had to wait long or something ...

    Maybe you were just unlucky this time?!

  • robby8111
    • Replied by
    • robby8111
    • at Oct 22, 17, 08:53:01 AM
    • Germany Sr. Member 355
    • last active 4 years ago

    Thanks for this post from:

    Allstarmikey wrote:

    I need to disagree with the topic creator ..

    For me live chat of WilliamHill has been more than helpfull with anything I ever asked and I also never had to wait long or something ...

    Maybe you were just unlucky this time?!

    totally agree

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 22, 17, 11:24:12 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Thank you for your feedback guys. Much appreciated. We're still waiting for Righton to let us know if he got an answer from the casino in the end. 

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