CLOSED: [ bogus complaint ]: Vive Mon Casino Complaint

vivemoncasino .com  scammer i won 1.400 euro they block my account : Please note this account has been disabled. For further details, please contact us at , through Live Help, or via e-mail at Vive Mon Casino.

Could you please provide me with your casino user name? We are going to notify them and investigate it further. 

Hello,

Thank you for getting in touch with us.

We have tried to locate your account so we can look into it, but unfortunately we were not able to identify it.

Please provide us with your username on the site and we will get back to you with more information as soon as possible. 

Best regards,

The Vive Mon Casino Team.

kaio78  vivemoncasino.com  

Thanks. The casino rep has been notified. 

Hello,

Thank you for your patience while we investigated this.

Please note that we have looked into the situation of the account and found that the reason why your account has been disabled is because our Security team has been notified of the existence of duplicate accounts on our site.

According to the site rules, our Security team needed to restrict all accounts found to be in this situation.

Please refer to rule 2.1.13 from our Terms and Conditions:

Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple accounts, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

In regards to the winnings that you are claiming, we have looked into this and found that the winnings are unfortunately not cashable, due to the fact that they were won from the second bonus received on the account and not the Sign Up bonus.

We would like to mention that even the sign up bonus requires at least a minimum deposit to be made on the account in order to enable the withdrawal option, while on this account no deposits were made.

Please refer to our Bonus Rules page:

᛫ Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable.

We apologize for any inconvenience that this might have caused you and we would like to thank you once again for choosing our services.

We rest at your full disposal in case you need any extra information.

Kind regards,

The Vive Mon Casino Team.