RESOLVED: Uptown Aces Experience

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Last post made 6 years ago by sloto
queenofheartss

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  • queenofheartss
    • Started by
    • queenofheartss
    • at May 30, 18, 03:25:55 AM
    • United States Sr. Newbie 39
    • last active 4 years ago

    Thanks for this post from:

    Uptown gets rave reviews and is extremely active on casino forums and the industry.  However, I've had a very terrible experience with them.  They closed my account/disabled it...didn't allow me to log in any longer due to reasons they cannot tell me.  I am a VIP at many popular top online casinos with lifetime deposits up to $ I do not want to think about and comp points in the millions I kid you not.  So...their bad.

  • MelissaN
    • Replied by
    • MelissaN
    • at May 31, 18, 04:28:09 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    queenofheartss wrote:

    Uptown gets rave reviews and is extremely active on casino forums and the industry.  However, I've had a very terrible experience with them.  They closed my account/disabled it...didn't allow me to log in any longer due to reasons they cannot tell me.  I am a VIP at many popular top online casinos with lifetime deposits up to $ I do not want to think about and comp points in the millions I kid you not.  So...their bad.

    So sorry to hear about your experience with Uptown Aces. Please PM me your casino username so we can notify the casino rep and try to find out why your account was closed. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 05, 18, 03:17:12 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi queenofheartss,

    I'm still waiting for your username. Could you please PM it to me so we can provide it to the casino rep?

    Thanks

  • sloto
    • Replied by
    • sloto
    • at Jun 08, 18, 08:12:57 AM
    • United States Casino Rep 204
    • last active 28 days ago

    Thanks for this post from:

    Hi queenofheartss,

    I can look into this for you. Can you please send me your user name in a PM?

    Mr. Sloto

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 13, 18, 03:47:30 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi queenofheartss,

    We are still waiting or you to provide us with your casino username so the casino rep can look into your account and try to help you. 

  • sloto
    • Replied by
    • sloto
    • at Jun 21, 18, 02:03:30 AM
    • United States Casino Rep 204
    • last active 28 days ago

    Thanks for this post from:

    Hi queenofheartss,

    I have checked this and I can see that you did not pass the casino's security filters when you signed up. This could be the result of some issues you’ve had with another online merchant.  In this case you will not be able to hold an account at the casino.

    Mr. Sloto

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