RESOLVED: unibet belgium closed my account

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Last post made 7 years ago by MelissaN
princejuju
  • Started by
  • princejuju
  • Belgium Super Hero 1130
  • last active 2 years ago

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  • princejuju
    • Started by
    • princejuju
    • at Jun 10, 17, 09:17:15 AM
    • Belgium Super Hero 1130
    • last active 2 years ago

    hello my user name on unibet.be is princejuju . my email is [email protected] . i had been a member with unibet belgiumfor over 8 years , never broke the rules , i went on live chat and told the customer service that i lost my bets , she told me why dont you have a break from gambling for about a week and i will reopen your account , the women closed my account without my concent nor telling me , when i emailed them they said it cant be opened , they say we want to help with your gambling problem , but i only deposit 100 euros in unibet belgium every month . now how can that be a problem

    it is not fair that an account gets closed for no reason 

    jamal akar

    princejuju

    unibet.be - dont play there

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 10, 17, 09:21:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Your username will be forwarded to the casino. Hope they'll explain what's the issue with your account. 

  • princejuju
    • Replied by
    • princejuju
    • at Jun 10, 17, 09:27:00 AM
    • Belgium Super Hero 1130
    • last active 2 years ago

    Thanks for this post from:

    Thank you very much

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 13, 17, 03:18:54 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    You are welcome. Still not a word from the casino. We contacted them again. Have you heard from them yet?

  • princejuju
    • Replied by
    • princejuju
    • at Jun 13, 17, 06:15:39 AM
    • Belgium Super Hero 1130
    • last active 2 years ago

    nothing till now thanks

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 13, 17, 06:18:47 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    princejuju wrote:

    nothing till now thanks

    They've finally replied that they're looking into your case and get back to us as soon as they got the info. We'll keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jun 13, 17, 07:47:43 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Dear princejuju,

    Your account has been looked into and this is what we've got from the casino: You can inform the player that their account was closed in line with the term below: 

    3.3 Responsible gaming – Account settings

    3.3.3 If Unibet believes that a player’s gambling will cause them financial or personal difficulties, Unibet reserve the right to close their Unibet Account.

    This is entirely in-line with our stance on responsible gaming and naturally, the decision will not be reversed. 

    Since it's their final decision and they have this stance in their t&c there's nothing more we can do for you. You can address their customer support in case you have any concerns. 

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