RESOLVED: Yo Bet It Casino complaint

Hi, friends

Yobetit.com is a SCAM website and removed my 4391,14 balance, as too disrespected me as people and customer )

I think they see the customers only as "a number account" and not as people human. They only think in money and more money, profit and more profit, without to honour winners players

This sounds bad. I am fully disappointed and frustrated for to have lost 2 months of my life playing there, believing to be one honest company gambling

I registered my account on the company Yobetit.com

In April I received one bonus freebet with rollover 95,00 x 25 times = 2375,00

I passed several days, weeks, playing normally, in due odds, fighting against this bigger, almost impossible rollover, fighting against this requirements, until I ended, with some little profit

After this, I not done any withdraw. Now, that funds was as real money and not more as bonus funds. I resolved to continue playing there with that, trying to win more, of course

Then I passed more days, weeks, using time of my life for to play there, believing to be in one honest company

During all this time, I continued receiving offers messages in inbox account and in my email address. All was fine

Now my balance was in 4391,14

Until this week I thinked in to withdraw only 120,00 of my balance for to buy in eBay some thing

Then I resolved to verify my account. I sent my documents and my account was verified

But in next day, I tried to log in my account and was locked. I asked the reason, they replied me I selected the gender wrong in my registration ¬¬ I am sure this not happened, but if yes, by my documents sent previous and by my name are easy to know my gender. I claimed this in message mail

Then passed 1 days and they replied me to have updated my gender in register, normally. But, for my surprise, the balance was 0,00 ¬¬ Now they allegate I cannot to had winned that bonus

Only this week, 2 months after I to have winned and done the full rollover, they desactivated that code bonus of site for now to can alegate this and dishonour my winnings which I passed several days, several weeks, a lot time of my life, 2 months aproximatelly, playing against that hard rollover. They changed the bonus terms this week and created a new bonus with new amounts, new rollover, restrictions, all different things

I am thinking they have not money for to pay winners players

I would like of your help, please, in my dispute complaint

And if they to honour me and re-credit my balance back in my account for me to continue playing, I will to public here and to erase this topic of forum, for nobody more in the world to read they are scammers

Thank you very much for this space. Great week for all players!

Tags: Yobetit review scam withdrawal steal stole money bonus offer promotion freebet

Long story

Hope LCB can help you out ... Melissa is an awesome help 100% of the time !!!

I will follow your story closely and hope that you will get your winnings in the end.

By experience when you discover a betting site or casino you never heard about in years anywhere and they give free money it's usually just a trap. The entire goal of the operation is to trap you in by giving you free money and make sure you win. Then when you won they ask you to send them money, in what sending them money prove anything? Are they saying that if you don't have the money at the moment you have no rights to participate in a no deposit? Nah it's just a way they use to justify sending them money and then they run away with it, or suddenly make up out of nowhere that you must now wager because your cash money became bonus once again after you deposited etc. Of course it doesn't mean ALL casino do that, but let's just say that last time i did a no deposit and the casino asked me to deposits 50e to claim my 50e i just said no ty because i knew there was a real chance i just deposit and never see my money again. At the time i didn't know anyone that could tell me if they tried the casino so it was a blind guess i didn't want to take. Btw Snunes i don't want to be bad but continueing to play and grind to 4k a no deposit bonus was a solid mistake. It was obvious how it would end. What you had to do is cashout right away when you cleared wager then redeposit because if you use no deposit with vague bonus terms they can say it means whatever they want and get away with it while if you deposit money then everything changes. But i am sad to hear what happened to you, it's a real shame that we have to go through all that over and over again.

I must agree that it prolly wasnt the best idea to continue playing after clearing wagering ... but it doesnt justify for a casino to just void all the winnings  ...

Sorry to hear about your withdrawal issues with the Yobetit. We don't have this brand listed on LCB, but we'll do our best to get in touch with someone from their team and find out why you still didn't receive your winnings and why your account was locked. In order to do so, could you please send me your casino username?

Yes, Melissa, thanks for your help I replied your message with my username now

I managed to find the terms for this promo that ended 2 weeks ago and replaced with a bet10 get10 offer 

Appologises for the code included

~10 Free Bet terms:
Claim your free bet when registering - no deposit needed
Minimum odds of 1.70
You must have settled bets to the value of 35 times your gross winnings (payout) amount from the whole €10 free bet prior to withdrawing your bonus..
Eg if you place &euro;10 on 1.70, rollover is 17 * 35 = &euro;595 You can split your &euro;10 free bet into multiple bets, for e.g. one of &euro;5, one of &euro;2 and one of &euro;3. <br>The gross winnings (payout) from all bets will be summed up and multiplied by rollover amount for rollover purposes</li>
<li>Free bet will only be available for 24 hours from registration</li>
<li>Free bet will be cleared after 7 days of activation</li>
<li>Free bet is non-withdrawable</li>
<li>Free &euro;10 can only be used on Football &amp; Tennis</li>
<li><span>All customer offers are limited to one per person, family, household address, email address, telephone number, same payment method account, linked Skrill accounts, mobile device (e.g. tablet and mobile phone) and shared computer, (e.g. public library or workplace). We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Bonus Offers only apply to customers who have made an actual real money deposit with Yobetit.</span></li>
<li><span>Your real money will be used first if you have both real and bonus funds in your account.</span></li>
<li>This bonus is not available to claim for players from: Ukraine, United Kingdom, Italy, France, Turkey&nbsp;and is subject to change (last updated: 13/02/2018)</li>
<li>Maximum real cash winnings from the FREE10 bonus is capped at 50 EUROS upon completion of the wagering requirements</li>
<li>All customer FREE BET offers are limited to one per person. If Yobetit has reasonable grounds to suspect that the bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet, this includes any FREE BET offer which is connected to the 100% welcome bonus.
</li>
<li>All FREE BET offers are offered as a welcome offer for new players to navigate and have fun placing bets on the website, while getting accustomed to the <http://Yobetit.com|Yobetit.com> experience.
</li>
</ul>~

Did you break one of these terms?

This are the new offer. All changed last week, amounts, terms, requirements. This are not my issue

Nope these are the old terms - The terms onsite are:

You will be given a €10 free bet when you deposit at least €10 in your Yobetit account.
Minimum qualifying deposit is €10
You must have settled bets to the value of 15x your deposit (capped at €10 for rollover calculations) and bonus prior to withdrawing your bonus. For eg if you deposit €10, and you are given a €10 free bet, your rollover will be 15x (10+10) = €300
Only bets placed on odds of 1.55 and higher will count for the turnover requirement
Only the first selection per game will count for the turnover requirement
This offer cannot be used in conjunction with any other offer
Turnover requirements for the bonus must be met within a period of 7 days
Bets will start counting towards turnover requirements once you place a bet using your bonus balance
Maximum real cash winnings from the WELCOME10 bonus is capped at 50 EUROS upon completion of the wagering requirements
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment method account, linked Skrill accounts, mobile device (e.g. tablet and mobile phone) and shared computer (e.g. public library or workplace). We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Bonus offers only apply to customer who have made an actual real money deposit with Yobetit. Your real money will be used first if you have both real and bonus funds in your account.
This bonus is not available to claim for players from: Uzbekistan, Tunisia, Slovakia, Macedonia, Lithuania, Portugal, Puerto Rico, Netherlands, Montenegro, Lebanon, Croatia, Georgia, Brazil, Bangladesh, Angola and is subject to change (last updated: 10/05/2018)
All general Yobetit.com T&Cs apply

did you break the terms? 

They have a lot different offers, weekly, my friend. And the offer I used not exist more in the site since last week. They removed last week all

I know that they do I am a VIP of theres and always looking for the best offers on LCB - Yobetit have always been clear with me over bonuses and even sent an email to me letting me know of wagering changes. The problem with most players of free bets is you expect to win when you dont follow the limitations like only bet on football or min odds - Not all casino/sportsbook have auto restrictions and you only know when you break them. Morale of the story read all terms and conditions before you play!

What reason did they give you my Friend? 

@spinking1 what is your connection to this casino?  I believe you are working for this casino ( few reasons, new account, immediatley posting at a topic related to your brand, awfully familiar with old and new T&Cs, changing to UK flag when your location is from Malta where this casino is licensed etc. )

Just a quick update for you snunes. The casino is looking into your account and hopefully, we'll have the news soon. Please keep an eye on this topic. 

Thank you, Melissa

Ok, great Melissa. Then we will to be waiting good new from them, and the fair play in to honour my winnings. Thanks for your help in this

Hi snunes,

We got an official reply from the COO of Yobtit casino directly and their customer support and they all keep on saying the same thing. Namely, they informed us that you breached their T&C claiming multiple free bet bonuses when you are entitled to only one free bet promotion, therefore, they deducted your winnings. They kindly ask you to chat with their customer support and they'll be able to explain everything in detail. Please do as they advise and get back to us with the updates. 

Hi, thanks, Melissa. This are one big lie of them. I not received multipls bonuses. I received only 2. Of this, 1 was cancelled. The other, yes, I used and had profit. Only this and nothing more. In all this time, 2 months, they letting me to play and offering me other offers as this, all different, between 3 or 4 of those promotions all week and I not claimed nothing. Only that. If I send message, they ignore all. They not replied me in last 10 days and I sent more than 20 messages

Thanks for your reply. We're going to tell them to contact you instead. We'll also ask them to confirm how many and which bonuses you claimed since we didn't get the answer on this. 

Please, you desactive temporaly the messages in this topic, Melissa.

And edit all my messages here and change all them to:

"I am deactivating my message, to try to solve it internally and directly with the bookmaker, following their recommendations. Thanks for the space, LCB team."

Please, Melissa, can you to edit the title of this topic, for:

"Dispute complaint"

Only this, please

Thank you.

Hm! I guess the casino finally contacted you because you suddenly want to change your posts. Did they offer the resolution? 

As you know we can't edit or delete your original posts. I guess they want us to change the subject line in order to provide help, right? 

I sent one private message to you, now. Please, read and reply me there

They did not offer any resolution

I was asked to delete the posts first. That's why I'm asking. Then, after that, we will know what they will offer, if they will offer some honest resolution

Hi snunes,

We will not be deleting this topic. We do not censor forum  posts unless its spam or against our T&Cs. 

If casino is threatening you to delete your complaint I can advise you to keep the records of all correspondence . 

Of course you can always drop your complaint but we would still like to get to the bottom of this issue.

This your position is absurd. I excluded my old username here and the topic remains. A forum that does not allow you to edit post or delete. All this in exchange for ibope? Court hearing? You have just uploaded the topic, rather than responding to the other. This is bad

The gambling company recommended I delete the posts, so try to settle with them internally or with the MGA slider. Just for this I asked them to suspend

But with your attitude, you are making the whole situation worse. All other 3 forums where I posted, deleted normally (allowed me to edit or delete), minus you

I've looked for you to get help here, and for the moment the best help is this one I'm asking, delete the topic. Just this. And you do not understand. A headache I'm having with the company is enough. And now, a second headache with you, unnecessary. Just by ibope or audience? I do not want to believe it. You are harming me and making it difficult to resolve the matter with the company, know this

Hi sonian,

Before I address some of your concerns, just to let you know we deleted that other duplicate topic as there is no need to keep two active threads about deleting posts.

Now I understand where you are coming from and certainly it is stressful especially if casino is pressuring you to delete the complaint. However since you sought our assistance after posting your complaint, you need to see it through. 
Again you can drop the complaint and in that case it will be closed but not deleted. 

Deactivating your forum account has nothing to do with the forum posts. You posted at a public forum with your own free will and no one forced you to file in a complaint with LCB against this casino.

[ note that our members have a time limit when it comes to deleting/editing their posts for 30 minutes, this is in order to prevent abuse )

" Recommendation" doesnt mean you are obligated to delete anything. But if you are being threatened or pressured by this casino you need to state so and also provide us with evidence of this. Our community needs to know all the facts so we can all make an educated decision based on evidence and try to resolve this complaint.

Same goes for this casino. We invite them to provide us their side of the story and they are free to make a public statement at this very topic ( if they could send that casino shill they surely can reply in an official capacity )

We are not other forums. We take complaints seriously. 

There is something wrong with this entire case. First we had casino shill posting comments at this very topic, trying to mask their location, pretending to be just a regular player. 

And now it seems that you are being pressured to remove all public complaints. That is not cool and this is exactly why we need to get to the bottom of this issue.

Melissa our complaints manager is still on this case and will be trying to get an answer from this casino.

I understand you, my friend zuga. You're totally right in everything.

The problem is that the company in question does not work with the casino. And yes another product of gambling. I confused and posted here. So this is already a reason that does not belong to the LCB. You understand me? It is outside the scope of the subject of your site here

I'm having a headache with them. They sent me a pdf letter by email saying that I should stop posting on forums and delete the posts, which would send my details to law enforcement authorities and the MGA

I just decided to follow their directions. Delete posts. I deleted everyone in the other 3 forums. And here it goes. I would not want to give them a reason. So I asked them to delete it here, because it is not a casino

You understand me now?

I am afraid. I do not have the money to pay a lawyer. The lawyer woman who sent me this letter, works at a law firm and works for this and other gambling companies. She is the wife or girlfriend of the company owner, including Facebook photos. I'm scared and I want to do what you asked for, to erase, because I do not want my details on the police authorities.

I have children and more important things to worry about, than to fight for a small amount of money that I earned by playing there. I would just like to have my winnings returned to my account to continue playing there normally, and I do not have the money to pay a lawyer. I am in South America and they are in Europe in Malta. I do not have the financial or headache to be having headaches with it. That's why I asked you to turn it off. If you still do not understand, it will be frustrating for me.

I would like to see that pdf letter very much. If what you posted is true, then they have no reason to threaten you with legal actions just for posting at a public forum. Unless you posted fraudulent complaint or false information.

Obviously there are two sides of each story, however casino has no business to threaten anyone.  They are free to post their side of the story for the sake of transparency and our community that is closely following this complaint.

LCB now has a responsibility to try to get to the bottom of this issue and get the truth. If no one has anything to hide then them nor you should be worried to post.

Of course casino is not obligated to make any comments but at the same time we are not obligated to delete it.

If you still want our help please provide Melissa with all correspondence and transcripts with this casino so we can look into it .

Again if its true what you say then they are just trying to scare you.  And you can always say that you contacted LCB and asked us to delete your complaint and that we have said no. This way you did everything in your power to do what they ask of you so they wont have any legal grounds to go after you ( not saying they have legal grounds now either ).

This is not the first time casinos are asking complaints to be taken down but we do not allow to be bullied nor our members to be bullied ( if that is the case here ). Casinos see this as a bad PR so why they try to get it deleted. Instead they should see it as an oppotunity to prove their own case and do some good PR.

We at LCB try to be as objective as possible, and we go with the evidence and not threats.

We are more than happy to take responsibility for not deleting this topic, until we have all supporting evidence and until we get the official statement from this casino regarding your case.

Then and only then we can make an educated decision about your complaint.

mate they cant do jack shit. legal actions? lol for what posting a complaint? haha

I wouldnt worry too much about their empty threats. You are in Brazil, what they gonna do lol

This are one question: I as involved in the case, not wish more this. I am having headache with this and can be sick with all this things

Any money compensate one headache, I am sure of this

All started because I found one code bonus in forums public of internet, with peoples saying they was using normally and too with drawing the funds, as being for all users

Then, as they offers weekly bonuses all weeks, I thinked that was one, and I tried to see if I too was elegible for that code bonus of no deposit amount. And worked, with big and hard rollover. This was last month. I wins that big and hard rollover, requirements, with one small profit, aproximatelly 300,00 I believe

But I resolved to continue playing there, trying win a litte more, of course. And I had success

Only this end month May, I resolved to verify my account, sending my doc and utility bill, and this was verified and confirmed by them. But then, in other day, the account was locked with reasons I wrong the gender box in registration (I not know if this really happened, I not believe I wrong, but this are one sigle issue), and then they unlocked updating my gender but for my surprise removing all my winnings

For they, I can not to win that bonus. For me, I can, because worked in my account. Then I believe this can to be one faulth of communication or one technical failure of site in to let the code bonus for all. If this happens, then would must to be detected immediatly or in first days, and in next month, because I lost days, weeks, playing there, believing all are fine, a lot time after rollover requirements ended too, this was in April. We are ending May and only now they to see and resolve remove my winnings? This sounds bad for me

Then I sent mail messages to him, the firsts they replied, allegating this above, but then a lot others messages I was ignored. Then last week I sent messages to they if continue ignoring, my unique attitude will to be public one resume of case in sites of reviews. They continued ignoring. And I pasted. I think they not liked of this for not to change some reputation in internet about the company

Then the support sent me messages yesterday as:

"It is highly important for us to resolve this issue with you in the best and fastest possible way."

"Hi Sonia, we are willing to discuss the situation with you and try to resolve"

"If you wish to discuss further, please remove all internet comments"

"The only way for this matter to be resolved and for us to engage in a resolution is for you to remove all comments on the internet"

I continued trying to resolve. Then the support sent me:

"We suspended your account upon investigation and reported the details to the MGA. If you continue to slander our company on something completely untrue , we will have no choice but to seek legal representation and send you a cease and desist letter by email from our lawyers"

I asked because this. I understood this as one threat to me. I replied she can not threaten me because I only was posting in forum of reviews my case as millions of peoples in the world do too. With my opinion of issue, because I believe I am right, and they believe they are right

Then the support sent me:

"We have forwarded your details and request to our legal team and the MGA. Please communicate directly with the MGA"

Then 2 minutes after, one lawyer (wife or girlfriend of owner of company; she are senior of one firm advocate) sent me mail message with one letter pdf, which I understood as threat:

"Dear,
Attached is a self-explanatory letter sent on behalf of our client Yobetit.com Ltd."

And the pdf in attachments. But this I cannot to attach here in forum, of course

Basically, in pdf exist:

"We write on behalf of our client XXXXXXXX in reply to your email dated the 23 May 2018, which was sent to the Company"

"Our client is strongly rebutting your claims as unfounded in fact and in law"

"you also breached the Company terms and conditions"

"It has come to the Company's knowledge (and as you yourself admit in the above-mentioned email) that you are speading disparaging and harmful comments in relation to the Company. You are being called upon to immediately cease and desist from such actions and to immediatly remove any such comments form online and other fora"

"The Company is holding you liable for any reputational and other damages which it may suffer as a result of your actions and shall also be informing the Police authorities and the Malta Gaming Authority of your actions which are tantamount to threats and defamation."

For this reason I resolved to delete my posts of forums. Resting only here. And you not understand. I understood you are not afraid of confusion, of dispute, of fight. But I have, and I do not desire it. No money compensate it. So again, I ask you to delete this, so I try to resolve with them internally (and in end I spoke to you the resolution) and with the MGA

And again we wont be deleting it just because they told you so.  If you do not want to provide detail regarding your case and send info that Melissa asked of you, then its your prerogative.

I understand that you are afraid, I do. But now its not the time to panic. We are in touch with this casino and we have asked them to register at LCB so they can respond to your claims.

Once more you can choose to abandon the complaint and have it closed here and we will gladly do so. But we simply cant make a precedent and delete this complaint just because casino asked u to.

You see, this section is dedicated to complaints. If we are to make a precedent and delete this complaint, that could jeopardize all future complaints as then any other casino could say oh but you do delete these complaints.

That would go against the purpose of this forum section and we would be doing a disservice to our community if we start deleting complaints now.

So im afraid our answer is still no, we wont be deleting this topic. We endorse transparency and our members expect nothing less from us.

Disclaimer:

any potential fraudulent complaints are discarded and such topics are updated as bogus and fraudulent.

I do not understand these things. I just wanted to continue with my account (which is still active) but also with my winnings, which I won by playing for a long time and honestly

I'm from Brazil. They are from Europe (Malta). In my country there are no laws about gambling. No lawyer in my country understands or works with these matters. And I do not have the money to pay a lawyer from another country or European. I'm scared because in the letter she speaks of police authorities. Also speaks of MGA, but in the MGA I have already contacted to talk about the subject, I opened dispute complaint there, they are the regulators of them and work with complaints from users of the companies regulated by them

I would just like to resolve this, in a good way, to continue playing there. I like the site, I was lucky there. I think they want it too.

I deleted posts from the topics (except here) and sent 2 emails back today to the support of the girl who asked me to delete yesterday so that they could get a resolution, but they did not respond and are closing the ticket of each message without answer. That is, they are ignoring

And I sent an email to her lawyer, saying that she had done what she asked for in the letter, deleted the posts, and asked if the site would comply with what the support said, to delete the messages and get a faster and better resolution for the subject matter. But she did not answer me either.

Yes, this are which I wish in moment, for my mind and decision

Then, you please delete it, for me to try resolve internally and directly with them and MGA. Then, in end, I inform you about the resolution. I not wish to give reasons for they to injure me. I done all they required, immediatly yesterday, I deleted all or edited chaging to "I am deactivating my message, to try to solve it internally and directly with the bookmaker, following their recommendations. Thanks for the space". The I tried to do this here too, but not exist the option, only admin as you can

You understand me?

I done which they recommended me, because I think to be the better action now. I think they have interest in to resolve, because this are one single issue of point of view. They say are right. I think I am. Then I believe to can resolve with them and MGA. Please, you let me this?

friend dont be scared, those are just intimidation tactics. Obviously it did the trick with other forums.
Props to LCB for keeping this topic active.

Personally I want to see what they have to say about sending that legal letter and also want to see whos right about this case. 

If casino has nothing to hide then Im sure they would accept LCB's invite to post a public statement to your case or at least provide evidence to LCB. And then we can have a CIVIL discourse with ARGUMENTS and not this BS.!   

If this are intimidation tactics or not, I not wish to know, my friend

I only know I not wish to have more headaches with this, you understand me?

If they think to try resolve internally, between this topics or posts, then I agreed to do this recommendations of lawyer in letter pdf, and resolved to delete all. Resting only here

I think they can to wish and run for one resolution honest and good for both parts, second that messages stated above asking for me to delete and then after this to try the fast and best solution for the case. I wish this too, I wish to continue playing there

HI, MELISSA AND ZUGA

HERE I AM UPDATING MY CASE WITH THIS COMPANY. I SAW MY TOPIC IN YOUR FORUM ARE HIDDEN NOW

The strange of all is which, only now after I to delete my posts (except here because the moderator not agreed) of forums with my claim against them, they are replying the moderators of forums, allegating the same thing, which I am not elegible the offer, which I already had claimed other offer last year, but one other of different amount, different offer, different terms, different requirements

I am thinking they lied to me, only for me to delete my posts

Then they required me to delete all my posts saying with this they will to resolve internally, fast and best solution with me? And after I to delete, they started reply the admin forums requests saying this?! This sounds bad

I registered my account last year. I wins one bonus, but that was cancelled before the rollover to end, without any profit

Then in April of current year, I wins this new offer and had luck and profit

"The question was about a bonus that I won and for 2 months I played and had one small profit after rollover ends, without any claim of complaint from them, and I kept getting messages offering new promotions all weeks. Just last week when I decided to verify the account to withdraw only 5% of the balance, it was that they resolved to remove all the winnings that I honestly won. Only now, 2 months after, they try to claim that I was not eligible for that promotion (which does not currently exist for users, they removed last week). They think they're right, I think I'm right too.

I think that if I was not eligible, they should have informed me the same day I received that, or is first few days, not two months later. I just found a bonus code on forums where people said they were getting, earning and withdrawing earnings normally, as being for anyone. I typed the code into my account and received it. If I was not eligible, the code should not work or, if it worked, should have detected and removed quickly, and not let me playing for 2 months, all normally, increasing the gains each day, playing and believing I was actually making a profit"

-------------------------------------------

I sent message yesterday in email to the support:

-------------------------------------------

Hi, XXXXXXXX support. I am fowarding my message of yesterday

Until now, without your reply. Please support, not ignore me. I done all you requested until now, immediatly when you recommended me. As you offered me, I too wish a bet and fast resolution for this, today, for both parts. I wish you honour my winnings, I wins honestly playing here for long time in last months. My interest are to continue playing happy here, I like of your site, your layout page, odds, various options of bets and as sonn will to have casino too

Hey, XXXXXXXX, where are you?

I believed in yours words yesterday. And still yesterday I done what you required and deleted all my posts

Then why now I am being ignored?

You lied to me?

"It is highly important for us to resolve this issue with you in the best and fastest possible way."

"Hi Sonia, we are willing to discuss the situation with you and try to resolve"

"If you wish to discuss further, please remove all internet comments"

"The only way for this matter to be resolved and for us to engage in a resolution is for you to remove all comments on the internet"

Please, reply me

-------------------------------------------

And I sent other, too yesterday, for the laywer: 

-------------------------------------------

Hi, XXXXXXXXX, good morning

According with yours words, yesterday, "shall also be informing the Police authorities and the Malta Gaming Authority"

I want you to inform me what and for which police authorities you shared my data

So with this I can contact the MGA and the experienced administrators of reviews forums where I had published a summary of the case (I deleted, following what the advisor support required me, believing that this could lead to an honest resolution to the dispute, friendly, internally)

I need to know which and where my data was sent, so I can speak my point of view too, in my defense, because I did nothing wrong, I only published in 4 forums a brief summary of the case, which I believe I am right, and the site believes he's right

Support required me to delete the posts, for then try to solve them. This is blackmail and I have saved the words in the email sent by advisor support to me yesterday. As well as her and yours words, threatening me that if I did not quit, they would take legal action

I would like you to inform me of the attitudes you have taken, so with this I can talk about it to MGA as well with the experienced administrators of review forums, and they tell me what I to do

I await your reply. Thanks and great day to you

"It has come to the Company's knowledge (and as you admit yourself in the above-mentioned email) that you are speading disparaging and harmful comments in relation to the Company. You are being asked to immediately cease and desist from such actions and to immediatly remove any such form comments online and other outside

The Company is holding you liable for any reputational and other damages which may result from your actions and shall also be informing the Police authorities and the Malta Gaming Authority of your actions which are tantamount to threats and defamation"

"Please refer any future communications which you may have to me directly and I would suggest that you engage a lawyer and cease making threats and blackmailing my clients.
As advised in our letter, we are reserving our right to take further legal action"

"Dear,
My clients have already replied to you in their legal letter which we've just sent today."

Support advisor words:

"It is highly important for us to resolve this issue with you in the best and fastest possible way."

"Hi Sonia, we are willing to discuss the situation with you and try to resolve"

"If you wish to discuss further, please remove all internet comments"

"The only way for this matter to be resolved and for us to engage in a resolution is for you to remove all comments on the internet"

-------------------------------------------

And the laywer replied me: (the laywer "replied me", without to say what I really asked):

-------------------------------------------

 
 "Dear
We already stated our position in our letter.
Regards"

-------------------------------------------

Only this

And I replied again requesting that things:

-------------------------------------------

"Hi XXXXXXXX, thank you by your fast reply

According with yours words, yesterday, "shall also be informing the Police authorities and the Malta Gaming Authority"

I want you to inform me what and for which police authorities you shared my data

Or if you only thinked in to do this and not made because I done what you requested and deleted my posts of forum

I need to know which and where my data was sent and shared without I to know or agree. I can and must to know for where and with which issue you sent my details

So with this I will to can speak my point of view too, in my defense, because I did nothing wrong. I believe I am right in this issue, and the your site too believes he be right

Support advisor and you required me to delete the posts, for then try to solve them with fast and best resolution for this. I believed in those words and deleted immediatly

I would like you to inform me of the attitudes you had taken, so with this I can talk about it to MGA as well with some experienced peoples who work with this type of forum reviews dayily, and then they will to can say me what I must to do as next procedures

I await your reply. Thanks and great day to you"

-------------------------------------------

Now I am waiting a new reply her
 

And the support of site Paula (that who offered me to delete posts and resolve fast and bast solution internally between us) only now stopped to ignore me, and replied me:

------------------------------------------

Dear Sonia,
Please speak to our legal representative who we believe has been in touch.
Thank you. 

Hi, again, my friend Zuga. Good morning

You hidden my topic, by my requests? Or Yobetit required this for you? Only for me to know

Hi sonian,

As Zuga already explained several times in this thread, we never delete or edit posts made by our members because we want everything to be transparent. This time we hid the topic because we want this case to be resolved as soon as possible. As I already said in the private message I sent to you, we are going to wait until you and Yo Bet It get the final statement from MGA regarding this case. Once you get the official answer, please do let us know and we're going to update this thread accordingly and finally close it. We are looking forward to hearing the news from you guys soon. 

I understood, thank you very much for your help and support

I really wish to back play there for long time and wish to resolve this of way honest, as they offered me for to delete or edit the posts and then run for one fast and best resolution for the case. But I am thinking they only wish to win for busy of me, I to forget, days, weeks, months, to pass, now all posts was deleted or edited or hidden. MGA delay long time for to reply, weeks, month

And I not know if they sent my details for polices authorities really, or if only thinked in this if I not have deleted all, I asked if she done this and until now she not spoke me which procedures she involved my name. Then I am afraid and seems I will to be in this situation of bad sleep for long days and weeks, without due full information of which she done legally

I am afraid. I never was threaten for nobody or blackmailed. And I understood they done this with me, only because I posted the case in forum public of reviews as this. I am afraid and I have not money for to pay one laywer as she spoke me