CLOSED [Due to inactivity of submitter]: Joka VIP Room complaint

I need to have a lool mine is not working tho

Yeah, I got it too. The link for you guys is.

Jokaviproom.co/login

Hopefully will be up and running soon

Working now 

Jokaviproom is up and able to login  but can't see any live table games anymore.

Seems like still they got peoblems

Hi I have been vip member for many years never had a problem now when I try login says something went wrong please try again later. please help really would love to have a spin today

The log in details don't work for me now? 2 year member and they aren't working. Site must still be down ? Any updated else where guys ??

Is anyone in Australia having same log in issues?

Same log in issue I am chatting to them now

Says my account and password details don't match then when I say forgot password it says user does not exist for the partner so frustrating  

Are you on the phone to them ?

Nope waiting to speak on live chat number 1 in chat 0 minutes been a long wait

I can't login either and chat isn't working for me, glad it's not only me. Received an email from them they are back up and offering 200% bonus on deposit, can't wait to access that lol

Speaking with Molly she says: 

Please stay on the chat a little longer. We are receiving high requests of chats at this moment and therefore my response time may be delayed. Please bear with me while I try my best to assist due to the high intensity ☺

Any update yet ?

I managed to get into the site by changing my password, redeemed the 200% bonus (BEWARE 75(+?)x wager required) was playing and hitting a lot of big wins and then the site started lagging and buffering between spins. Went to home page and nothing was loading up and now it won’t let me log in. Pity

I give up now, changed pw after support sent me a link logged in and nothing loading properly 200% bonus wasn't showing. Can't login again now. Saving my money for now until site is fully functioning.

Is it playing up again ? What is going on ‍♂️

Can login after changing my password 3 times was able to deposit and claim the 200% bonus but none of the games load so can't play. So still not operating as normal, not surprised that deposit is working and nothing else to be honest. Chat operator told me to keep trying but I can't be bothered will try again tomorrow.

I can get on but can't deposit won't load then if I log out I can't log back in grrrr  

I'm having the same issue also

Hello Lorrie Ebert,

Please wait until the casino is fully operational again. So many players are having issues with their withdrawals and accounts, it's better not to make new deposits until all these issues get sorted out.

Bizzoocasino.com is good, same games and providers but not linked to jokaroom and acc verification takes way less than 24hrs, mine was verified and ready for withdrawals in 3 hrs

Bizzocasino big big scan not even licensed...

Gamdom way better

Site back down for maintenance. Wonder how many hours or should I say... days this time. So unfortunate 

Dear all,

We've just received a reply from Joka VIP Room Casino Representative. Here's what he says:

"We have been hit by a ransomware attack on our servers and major infrastructure since Monday this week.

We have since tried our best to bring things back up again and keep the business running.

Our dedicated team is working around the clock to bring the brands back up and running and also attend to players' queries such as withdrawals, account logins and other functionalities...

We hope very soon all should be sorted.

I have passed all the complaints to our casino team to contact those players personally and resolve their complaints."

If they don't pay can you request the card transactions be reversed due to them being a scam website? 

Hello Cherie Terblanche,

They've assured us that everyone will be paid and that everything will be sorted out. Let's give them some time to try to fix this first. In case you don't get paid, you can send me your casino username to private message inbox and we'll ask them to reverse your card transactions.

Is their page down again ? Can't seem to log in now ? Anyone else still having issues ?

I can login . But I don't see any live dealers games like baccarat or roulette. It's just me or anyone else has same issue.

Could you please send the login URL ? I can't get into anything at all 

https://www.jokaviproom.co/login

Did anyone able play live dealer games. As I can't see any live dealer games .I was able to access them until site was down last week but after it is up yesterday they are no accessble

is anyone else missing providers in slots section? i am missing about 5 / 6 different providers , just states No Games 

Here's the latest update we received from Joka VIP Room Casino Representative:

"We had major server issues that unfortunately took much longer to resolve than we would have liked. Our technicians have however sorted these out now.

We sincerely apologize for the inconvenience this has caused."

I'm still getting a lot of buffering between spins can't really play. And is Joka Dimes down? Can't claim anything in the store...

Yes I'm getting buffering too

i spoke to sina and she said all joka dimes will be reinstated Thursday 

tonight I just can't seem to get on and when I do it's just logs me out after a few buffering spins 

Buffering is still happening and can't play anything, nothing will load. Chat support said it's been escalated to be fixed but it's been ongoing for the last day or so. I was in the middle of a hold and win feature and now can't get back into that game

Now it's closed for maintenance, hopefully be fixed soon 

I think the most annoying part of all this is the same copy/paste response from customer service saying they are experiencing technical issues that will be resolved "in the next hour". They've been saying that for 3 days but still texting me with bonuses and then texting later with an apology and the correct bonus amount

Has anyone gotten a response or had the jokadimes issue rectified yet or have they 'escalated' everyone's issue ?

I can't even deposit now. I get an error saying payments are not supported from this location. Apparently an issue they are working to fix 

Since we haven't heard from the players who posted their complaints in this thread, we're now going to close this topic.