RESOLVED: Kats Casino Complaint

Hello chefmnpatg,

Thank you for providing your casino username via PM.

We've contacted the casino representative and inquired about your withdrawal, as soon as we hear back we'll update you on this thread. 

 

Hi @Chefmnpatg

Please share the payout mode information along with your username, registered email address and bitcoin wallet address over at [email protected].

Hello chefmnpatg,

Once you receive your payment please update us on this thread so we can mark your complaint resolved. 

I'm posting the email I got 4 or 5 days ago here bc where u are saying to send it is not the same place they told me to send it to. And u already have all of this information. But I sent it to the address they told me to in this email as soon as I got it. Almost a week ago. 

 

Hello Crazyej,

We had to remove the screenshot you attached because it displayed your email. However, we will forward it to the casino representative and refer them to your latest post here.

Why would they change the email address? It seems like more of the same to me. I sent it to the address in the email I got from kats banking? If I send it to the new address it will give them an out to start the whole 10 days over again!   Nvmd I  went ahead and did it anyway just now. 

I didn't realize he wasn't sending that to me. 

Hey brother don't waste your time if u haven't already found this out.  It's laughable. How the hell are they still in business? That email address he gave you is bogus. And he is having u send really sensitive information to it. Hey Mr. Affiliate what if that bogus email turned out to be a  hackers email. Or anyone's email for that matter. Was it an error or what? If so how m?! Lol 

Hello Crazyej,

We tested and we can confirm that the emails sent to [email protected] address bounced back.

We contacted the Kats casino representative and as soon as we hear back we'll update you on this thread. 

Hi,

I apologize for the inconvenience, please share the required documents over at [email protected] and please mention [email protected] and [email protected] in cc.

 

How is this lie the last post.

Hello everybody. Damon wya? I just thought I would make Rose and Kevin infamous. Thery are 2 of Katscasino support staff. This was the conversation we just had. Laughable. 

Hello Crazyej, Jmarkus44  &  ActionMarc,

We contacted the casino rep and asked for updates on your cases, hopefully we'll hear back soon. Keep you updated on this thread. 

I'll be damn! THEY PAID ME! lol. Well imagine that. Thank you LCB and especially you Tough_nut. See I told you KEEP THE HEAT ON EM. Dang I'm going to miss beating up Katscasino. 

Hello Crazyej,

So glad to hear that you have been paid out. Enjoy your winnings as we mark your complaint RESOLVED. 

 

Hello Jmarkus44 and ActionMarc,

Please let us know if you have any updates on your cases or if you need us to contact the casino representative again for further information.

Hi tough_nut,

Thanks for asking.  The latest on my case is that they are still dragging their feet on my KYC approval.  Read for yourself below what their customer support told me today.

Me: Hi.  Can you confirm that the validation documents I sent in for my account over a month ago have now been approved?
CSR: Please confirm the username registered with account.
Me:  xxxxxxx
CSR: Thanks for confirming.  Please wait for some more time the concerned team is still working and looking into your request. Please be assured, you will get an update from there end soon on your registered email. I would suggest you to keep an eye on the registered email for the update.
Me:  Sorry, that's just unacceptable.  Over a month now for approval of just an ID and utility bill?  What on earth is taking so long?
CSR:  Due to a technical issue the withdrawals are delayed this month.
Me:  But why can't you at least approve my documents?  That just involves a person reviewing them.
CSR:  Please wait the team is working on this.
Me:  OK, I guess that's all for now.  I'll take this up through other channels.  Thanks.

Hello ActionMarc,

Thank you for the update, we'll refer the casino rep to your latest post. 

COMPLAINT AGAINST KATS CASINO

Username: elt****

 

I previously made a deposit using my debit card. i provided all relevant information, including front and back copies of card, transaction showing on my statement, their banking department had no issues with my documentation.

 

i then made a deposit using litecoin cryptocurrency, and i attached a bonus coupon to it, increasing my balance, but it came with playthrough and max cashout requirements/limits.

 

i proceeded to play and meet the playthrough requirements and I played only allowable games the entire time and didn't bet over the allowable amount.

 

i stuck to the terms and conditions exactly how it was outlined.

 

my balance after meeting requirements was in excess of $1000.

 

i reached out to support and asked whats the maximum i can withdraw?

 

i was told $500.

 

so i made a $500 request.

 

to my amazement, my withdrawal amount was reduced further to $226 as the final approved amount.

 

i am due to receive $196 after the $30 processing fee via Bitcoin.

 

whatever. fine.

 

i provided all documentation and was given the green light by the casino.

 

i was then told to email username, withdrawal reference I.D.#, my bitcoin address, my email address, and my phone number to [email protected] and the instructions from the banking department and support was that after 07-10 business days, another 07-10 business days would be needed in order to process payment.

 

during this entire time, i have reached out to support via chat almost on an every other daily basis, and have been asked to submit information again to [email protected]

 

ive done so almost once every week for the past four weeks.

 

this is ridiculous. then my most recent experience with chat really got me fed up to the point that i am reaching out for help with my withdrawal

 

i was told that the delay in payment was technical issues.

 

technical issues?

 

so if i made a deposit to the casino right now, would their be technical issues or would the casino be able to accept my deposit?

 

how comes there are only technical issues with money coming out and not coming in?

 

im tired of the run around.

 

please help.

 

the casino should be ashamed of itself and should not be allowed to be in operation.

Your post made me laugh, though it is not funny when a site never has a problem accepting a deposit but it takes 10 times longer to get a payout. That is one reason I like going through a forum, they have more pull than 1 individual. 

 

Now I am a snowbird and sometimes wait to request a payout until I am in the same place as my I.D. because, yeah it is jumping through hoops because the site sure dont mind a deposit from a different address, but uses different address as an excuse to delay or stop a payout as recently happened to me. Boys are back in town.

All good. I sense where you're coming from. Thanks for the like. 

Kats casino has to be by far the worst casino online. If there are any worse, 😬.

Since there are a couple of online casinos that offer almost instant payouts, the fact that other casinos that offer the exact same games, ways to deposit, and cashout methods take days if not weeks to payout is B.S.

Obviously, they are hoping/counting a player will sabotage themselves and all of a sudden, withdrawal request reduced or canceled because of player error.

Sadly that's also happened to me. Despite all the B.S., the reason why I keep playing online is because there are legit casinos that out there.

I know because I've won on many occasions four-figure payouts and several five-figure payouts and the money was in my account by the time I got done getting ready to go out and celebrate!

May Lady Luck be with you.

Suave415 

 Would you be so kind as to list some of those Casinos that you are referencing as legit bc I spent hours yesterday searching for casino that I could trust to to place a deposit at because I'd hit a number casinos in the last couple of weeks and without exception when I redeposited every one of them either the playthrough was wrong or the games RTP went from 95% to 4% literally. 

So I decided to come here and deposit with Liberty slots because LCB had them as their number one Casino. Well stay tuned. What they did is absolutely off the charts and every bit of its documented. Screenshots from everything.  I'm going to try and do as much damage to them as has ever been done. I wish i was a better writer bc with what i have documented os unbelievable. And if you look at their reviews on this site even though there's some that are positive  only 1 or 2 of those people said they were able to withdraw out of about 30 that I read. How could they could be anybody's number one Casino much less LCBs?

Hello suave415,

Thank you for bringing this matter to our attention and providing your casino username. We will now contact the casino rep and check on your case. Keep you posted on this thread.

Dear suave415,

We haven't heard back from the casino rep yet, we are sending a reminder now. Keep you updated on this thread.

Hi, Please let me check and update you further.

Hi,

I am unable to find the account of the player, could you please help me out with a username or email registered on the account?

Hello kats_nfcaffiliates,

Please check your PM.

Thank you.

What do you mean unable to find the account of the player?

Well, I'm not surprised because based off of my experience with the casino, the casino is extremely incompetent! I wouldnt be surprised if the casino cyouldn't tell the difference between its left or right hand!!!!!

And no I am not apologizing for being rude because the casino has been EXTREEMELY DISRESPECTFUL for its lack of professionalism and for the way it conducta business. Everyday that passes and I don't have my funds from the withdrawal request I made more than 55+ days IS DISRESPECTFUL!

How to get 25 free spins

Hi suave415

I understand you're upset with the situation, I'd feel the same if I had been in your shoes.
Please rest assured, the withdrawal will be completed within 7-10 business days.
 

well i finally did get paid thank you very much. i also submitted another withdrawal request in the amount of $100. please pay that too.

 

Dear suave415,

Great news!  Thank you for letting us know!

We've contacted the casino representative and referred to your latest post regarding your other withdrawal request.

Hello,

As you've requested a new withdrawal.
I'd request you to please actively check your inbox for an update from the payout team.

 

Eh you ej and suave lol forgot the whole nicknames but have you guys tried MrO and Eternal Slots? I've played at almost every single one of these casinos and they are by far the best. Fastest customer service, chat answers almost instantly 90% of time, you are eable to use a few coupons on between deposits ( each casino has different rules and so does each promotion so always make sure you read them carefully! ) I think I've deposited at both of them each one over 150 times since year started. but I just had to say something. And ej that stuffs crazy but thank you for making me so invested in to your situation that I just read the entire forum twice over the last 30-40 mins lol. Good luck  in future! 

I tried to reply to just the reply but I wrote long message kinda it's at bottom. 😆🥳

 

I tried to reply to just the reply but I wrote long message kinda it's at bottom n I think I literally just posted the sametwo message s both twice. I'm done now 🤣☠️

hopefully it doesn't take another 55 days. thanks again!

 

 

Hello suave415,

Any update on your second withdrawal?

Thank you.

Tabatha it's funny that u should mention Mr.O casino bc that's why I came on here today. They used to be one of my favorite casinos but recently they switched up on me completely. If u are interested you can go to their feed and see what I'm talking about. This happened after I cashed out on a no deposit bonus. 

Hello suave415,

Do you have any updates regarding your case?

Hi Suave415,

Hope you're doing well.
I regret to inform you that the payout team has rejected your withdrawal as you've requested the withdrawal from the winnings acquired from consecutive freechips.
As per the terms of the casino, consecutive freechips are non-cashable.

 

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

Based on your every comment you seem to be very unhappy person. And it seems you are here to only trool each and every casino. Never played at Kats, was planning on and saw your comment which draw me back. But you've said a lot of bad things for more casinos, are all these claims true?