RESOLVED: BetsEdge Casino complaint

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Last post made 3 years ago by MelissaN
Yakov
  • Started by
  • Yakov
  • Russia Sr. Member 294
  • last active 5 months ago

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  • Yakov
    • Started by
    • Yakov
    • at Nov 09, 21, 02:46:27 AM
    • Russia Sr. Member 294
    • last active 5 months ago

    Yesterday I made a deposit with piastrix.com 1,750 rubles. The money was debited from the account appeared in the casino in the payment history status in processing. But they were not credited to the account. In the piastrix chat, they said that the money was debited in favor of the casino to contact the casino. And in the casino they say that they handed it over to the finance department. Please help me

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 09, 21, 03:39:25 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Yakov,

    Please private message me your casino username so we can notify the casino rep about your issue. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 09, 21, 06:03:14 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Yakov,

    We received your account details and notified the casino rep. Please note that they are not so responsive but we'll do our best to reach them and get your complaint resolved. 

  • Yakov
    • Replied by
    • Yakov
    • at Nov 13, 21, 05:16:40 AM
    • Russia Sr. Member 294
    • last active 5 months ago

    5 days have passed and I have not received any response from them

  • Yakov
    • Replied by
    • Yakov
    • at Nov 14, 21, 10:49:36 PM
    • Russia Sr. Member 294
    • last active 5 months ago

    The money was credited to the casino account. Thanks

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 15, 21, 02:25:35 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Yakov wrote:

    The money was credited to the casino account. Thanks

    Thanks for letting us know. Glad it has been sorted. 

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