CLOSED: Oshi rise and fall

For the second time i report this Casino which has been for long time my favourite one... 

Essentially they just took away some games and keep saying they are going to put them at their place but never did that for real 

They have a Lottery but no one is allowed to see the results of that lottery 

Since few days possibility of winning just became ridicoulous 

Hi apaveee,

We're waiting for the casino rep to get back to you with the explanation. Keep an eye on this topic. 

Hi, Nick Garner here founder and CEO of Oshi

"Essentially they just took away some games and keep saying they are going to put them at their place but never did that for real"

Nick: Apaveee, if you can tell me roughly when the games you like to play where live, I can ask somebody to go through the data and see which games were played. From that it should be straightforward to see which games are missing.

Apaveee, can you email [email protected] and mark it for my attention 'Nick' so we can sort this out and get those games working again.

With the lottery,
we don't have the necessary tech in place to present the lottery results like we do the tournament ones.
So, we have a back-end system which triggers an email to the winners. We are getting this sorted out fairly shortly.

games that are not working since many days are SOFTSWISS ones 

and i still haven't seen the lottery classement 

and an other lottery has been closed today 

Nick Garner here again.

I have been away on business, so I may not have got your email. However, I did trawl through all the old support emails looking for your message.
I haven't found anything from you, and you're not being very clear about what your issues are.

I need to know:
which games are not working
what you mean by 'lottery classement'
and when you say another lottery was closed today, do you mean that you think we have two lotteries running?

I am glad you are asking the questions, but in order for me to help you, I need you to be specific and I need you to contact support with your customer email so we can actually help you.

SOFTSWISS doesn't work 

lottery, days goes by and still it's not possible to know who when and when 

no, not 2 lotteries, but with my deposit i started to cumulate tickets for following week lottery, but still had no infos about 2 previous weeks lotteries 

hope i explained myself better 

let me know 

thanks 

Hi apaveee,

Have you contacted the casino support as Nick suggested? Please let us know if the issue has been sorted out? 

Thanks

hi everybody, 

i must admit that i don't actually remember if i wrote them or not... for sure i contacted them again here as you all can read above... anyway the problems are still the same... 

-) you receive a ticket each deposit for a lottery for which you can't never knows if you win a prize or not, when you do, you receive some free spins but there is still no transparency on this... 

-) SOFTSWISS games are not working since now few weeks already, each time i ask i receive "soon" as an answer... so, once again this undefinite way to answer to users is going on... it's annoying because it shows poor respect... people who deposit have full right to receive strict and precise answers... to my opinion 

-) today is sunday, i was playing, i was at my 3rd deposit and games stopped running for some technical issue, again i asked when they will be up again and still the "as soon as possible" mantra was given as the only answer to me... i bet they will stay down until tomorrow... so again the week ends seem a critical issue for them 

i still like to say that i have perception that Oshi is trustful casino - i don't want to destroy their reputation here -  and guys working there are nice, polite and professional... so i don't know if i have to think of me as a dumb person because i keep depositing with them, or if i have to think that they can have problems and have a real will to overcome them 

we will see 

i put here in attachement my last chat with oshi casino, so everyone can judge by himself 

Hmmm not very helpful, but support are not privy to all the info unless it gets communicated to them down the chain of command.

support guys are very nice and polite, but you feel their embarassement when you ask them something... this, to my humble opinion, doesn't make things any better....

just to help you to understand my frustration, i just tried again to log in, which was very long, and games are still not running 

Nick Garner, founder and CEO of Oshi. 

Firstly, have asked this person to contact me directly, but I I still don't have any communication from this person. So I have no idea what's going on with their account, what jurisdiction there logged in from, what issues they may have been.

All I know is what this person says here. Unless this person makes themselves known to me, there is nothing I can do to help. 

Aside: we have thousands of users playing on Oshi and we don't hear of this kind of issue from anyone else. I think the term for a thread like this is 'trolling'. 

Once again, please an email to [email protected] and mark it for my attention 'Nick' And I will ask for your account to be fully reviewed so we can validate your issues and if tehre are any, sort them out.

Nick 

@apaveee - we have done all we can here. The CEO of the casino has even taken the time and reached out and has urged you to contact them directly so they can try fix this. Please do so.

I am closing this thread.

Hi, Nick Garner founder of Oshi

Just going back through this thread, and issues flagged up to do with SOFTSWISS games not working correctly for users coming in via IP address.

We've replicated the issue and its something unique to us. So were sorting this out. Most probably, it's a small configuration issue.

Thanks
Nick