RESOLVED: mainstagebingo.com Account lockout and refund

Once I made a deposit from the card to this casino, I received a bonus for the first deposit, but I could not unscrew it. Since then, I always received various bonuses from this casino on the post. And now, not long ago, a letter arrived that credited 50 frisin into the games of Gonzo Cuest, Twin Spin or the Invisible Man. I used 50 spins, winning from them 50 euros. After I successfully fulfilled the conditions of wagering x35, and the remaining 75 euros ordered for payment on the card with which I previously made a deposit.
I received a letter that they need documents. I sent all the required documents. It took 4 days, wrote to them, asking what was the matter, why they were silent. Answered to re-confirm the address. Did this . Two more days passed, today I'm trying to log into my account and I get an error
Internal error has occured, please contact support

As I understood, I was blocked. But I did not break anything. I do not have duplicate accounts, I did not break the rules of the casino. But they refused to pay money and I was blocked, they did not send any notice to the post even. They just blocked it in silence. And now they do not answer my letters in support.
Help deal with the arbitrariness of the casino and return my 75 euro!

Login in casino - stepashka

Oh, sorry to hear that. Maybe there was a glitch in their system. We're going to contact them and ask to look into your account. Keep you posted. 

So, after the letter that I wrote a complaint against you and on a similar forum about their blocking, the account was unblocked. I was able to stop by. BUT! They do not reply to my letters, and have not confirmed my documents for 6 days and are not paying any money! According to the rules, it takes 48 hours.

I assure you, my documents are completely in order. I provided even more than required. But they are wasting time and are not paying to my card. Please help with this issue as soon as possible

Hi ygg11,

Mainstage's bingo games will be unavailable after this month, with several of the rooms already closed. This should not affect play on casino games and I've asked them to take a look at your account. I'll pass the information on as I receive it. 

Why this casino dont want payout my money??! CLosed after August?? Ok,but money from all accounts must be withdrawal !!!

Bingo games will be unavailable after this month. Casino games may continue to be played and I understand that your dispute is related to winnings from free slot spins. I hope to have information for you soon.

Help to influence this casino! Already 4 days do not respond to support letters, ignore my letters, do not confirm the documents and do not pay. For the payment ordered 185 euros! It's been a week!

Hi ygg11,

Unfortunately, I don't have any new information for you yet. I've sent a follow-up. Have they responded to your communications at all?

Just a quick update on this case. The player ygg11 sent us a message: 

Hi! This complaint is closed) My money was sent on my ID card. I wrote a complaint in MGA) And the process of withdrawal was quick). 

So it can be helpfull to write to the MGA ... ?!

I never really understand (or just never could find the right information about it to read) how complains work through the MGA ... I always think that when casino's dont pay and keep refusing. ... Its really all bad bad luck for the players...

You can always file a complaint with the casino's regulatory body. That's also their job. They can also look into the case and estimate who's right.