Luckyhand casino - my account was limited, verification delay

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Last post made 1 day ago by JovanaV
ovaaal
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  • ovaaal
  • Full Member 102
  • last active 1 hour ago

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  • ovaaal
    • Started by
    • ovaaal
    • at Nov 14, 24, 10:51:34 AM
    • Full Member 102
    • last active 1 hour ago

    Thanks for this post from:

    Hello

    I played in this casino, made deposits
    On the 3rd deposit I managed to wager the bonus
    After that I asked the support if I had wagered the bonus and they confirmed that yes, everything was fine, the bonus was wagered. Then I decided to clarify what was required to withdraw funds and they answered that I needed to go through verification. I immediately sent documents for verification, they told me that verification usually takes several hours.

    While the documents were being verified, I decided to continue playing, but the casino limited me for the game. Now I can't make a single bet in any slot.

    Of course, I still haven't received an answer about verifying my account. My bets are still limited and I can't even continue playing. And the support never answered me what the reason was and how long this would continue.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 15, 24, 02:36:03 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Thanks for this post from:

    Hello ovaaal,

    Please send your casino username via private message and we will contact the casino rep and inquire about this.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 15, 24, 06:37:28 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Thanks for this post from:

    Dear ovaaal,

    Thank you for providing your casino credentials. We've contacted the casino rep regarding your case. Please keep an eye on this thread for further updates.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 18, 24, 05:00:56 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Thanks for this post from:

    Dear ovaaal,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

  • ovaaal
    • Replied by
    • ovaaal
    • at Nov 19, 24, 12:27:26 PM
    • Full Member 102
    • last active 1 hour ago

    Hello

    Update:
    My account has been verified now
    But the withdrawal has not been made yet
    And most importantly - my account is still limited, I can't place bets :(

  • ovaaal
    • Replied by
    • ovaaal
    • at Nov 20, 24, 02:56:14 AM
    • Full Member 102
    • last active 1 hour ago

    Another update:
    my withdrawal was cancelled "payment error"
    tried to make a request again...
    account is still limited for the game...

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 20, 24, 03:09:51 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Thanks for this post from:

    Thank you for the update, ovaaal. We've contacted the casino rep again regarding this. Please keep an eye on this thread for further updates.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 22, 24, 04:36:54 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Dear ovaaal,

    Still no response from the casino so we've pinged them once again. Have you perhaps heard from them in the meantime?

    Thank you.

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