RESOLVED: Kudos Direct Support

Hello, Kudos Casino Direct Support!  I was offered a deposit bonus of minimum $0.01 to play no wagering, no max cashout, and with a 10% bonus. I thought it was odd so I consulted with the Chat Rep, Antonio, and was told that it I could deposit that amount. So I attempted to make a deposit and it did not work. I tried 3 more times with, $0.20, $7.00, then $10 after he told me I could with the UPayCard account. Then he told me the minimum deposit for USA would be $26 Credit Card.  The bonus is still in my account as active until 5/15/17. Now he requested that I complete another verification form, which had already been approved on 1/12/17. Afterwards he told me it was no longer valid. Please view the chat session below and the attached active bonus with the terms.

Antonio

You (change name)

Hello, how do I make the minimum deposit of $0.01 as specified in my active coupon


Antonio has joined the conversation
20:57


hi there



you can not deposit that


You (change name)

okay thank you


Antonio has left the conversation
21:03

You (change name)

hello


Antonio has joined the conversation
21:03


hi again


You (change name)

hi Antonio it is not letting me


You (change name)

deposit $7



min deposit for usa players by card is 26


You (change name)

what about bitcoin? you just told me I could



20


You (change name)

usd



upaycar min I believe is 10


You (change name)

ok I can do 10



didnt say anything about bitcoin being 7


You (change name)

on upaycard


You (change name)

ok?



you need to have an account with them


You (change name)

I do


You (change name)

ok now I get an error message



what error you get?



i see the problem, you need to verify your account


You (change name)

transaction was unsuccessful



In order to verify your account please can you send us:

1. Proof of ID (a clear copy of current government issued photo ID)
2. Proof of Address (a recent utility bill or similar)
3. Proof of possession of the card you used to deposit
4. A completed verification form (this is available on our website: http://www.kudoscasino.com/financial_information_kudos.pdf
5. Make a qualifying deposit in the casino (you can withdraw this)


You (change name)

is that still $10 by upaycard



as you have alreadt completed a deposit you can ignore step 5


You (change name)


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I am afraid you can not complete the deposit by upay until you verify the account


You (change name)

ok


You (change name)

actually I have completed that process before


You (change name)

hello, I made a $35 deposit on 5/10/17



then you just need to send the financial form if you already sent the other documents


You (change name)

I'm sorry 1/10/17



as you need one form per deposit method that you use or would like to use


You (change name)

ok


You (change name)

and I have a copy of the documents sent for verification which was already verified


You (change name)

and approved



but you havent done a financial form for upaycard and you need to complete that


You (change name)

okay


You (change name)

it is my upay ewallet not card


You (change name)

how long will the process take



all documents verification take 48-72 hours but may be faster just with the form, cant promise that as it is accounts doing it


You (change name)

Can I not use the same card that I used before that has already been verified and as per the bonus terms?



you used a voucher that is no longer available


You (change name)

but the bonus expires on 5/15/17


You (change name)

what do you mean?


You (change name)

it is in my account as an active bonus



your deposit was using VPay


You (change name)

it was UPay I don't have a Vpay



VPay Deposit - Transaction approved 199228, DF-31167968, ,
$35.00


You (change name)

How


You (change name)

Hello



what you mean by how?


You (change name)

I do not no what transaction you are talking about



the only one in your account



1/10/2017


You (change name)

Okay that was because I paid with my visa and I was told to pay with visa checkout
21:26


you can try to use your vias to deposit


You (change name)

ok


You (change name)

I don't understand why I cant use the upay



because you need to complete the financial form

Please PM me your casino username. We're going to forward your message to the casino rep. 

Kaia0630

Thank you

The casino will be notified. Keep you posted. 

We got a reply from the casino and here's what they say: 

I have read the live chat conversation and I can see that the player was advised by our live chat agent to complete the verification form; the customer should have been advised that the minimum deposit with UpayCard was 20$ and that they should have deposited 20$ or more with this method for the deposit to go through.
I would like to apologize for the inconvenience this player had with us yesterday.