RESOLVED: Jumba Bet keeps withdrawing money from my bank account

Hi!! This is my first time posting so I hope I'm posting in the correct area.

I have been playing at Jumba Bet for the past 8-9 months, and haven't had any major issues....until couple months ago.

In October, I received 4 charges, all one after another from my bank account, and all were Jumba Bet. The reason I know this is I looked back at the previous months when I would deposit and they would use a different name that would show up in my bank account such as  AFRIKALE NIGERIA LIMIT LEKKI NG  and various others but all with the ending of LEKKI NG. So i made a copy of m,y bank statement and a copy of my Jumba bet account Statement that's listed under "My Account" on the site and I contacted Live support. They informed me to contact Support via email and upload the documents to show them. I never received any reply back whatsoever, and I emailed them with the Subject line saying ....."1st attempt", ..."2nd Attempt after no response" and "3rd attempt after no response". and that also did not get a reply back from them. AND on Oct. 12th I again received one new charge from them. Again using the similar, if not the same exact name for the charge that they have used in the past. So I am now at $100.00 total (Five different $20.00 charges+ $0.20 network fee for each one as well) Then before I had the chance to email them again and contact live support and not be as friendly with them, I received to reverse charges (or returns) to my bank account for the first 2 charges of those first 4. It was only 2 of them though. So now we are at $100.00 total removed from my bank account, $20.00 each time, then 2 reverse charges of $20.00 each ($100.00-$40.00 =$60.00) So now they only owed me $60.00 but I still can't get any useful answers from live support and I have saved all of our chats informing me that my credit card hasn't made a deposit to my Jumba account in awhile, but these charges are coming from the exact names (such as the one above)that they have used in the past when I have actually made the authorized deposits. I can't get any kind of reply at all from email either. While waiting to hear something from email and just constantly resending the same exact emails over and over, I never made anymore deposits on Jumba because I wanted this matter taken care of 1st before I made another deposit. I constantly get VIP emails from them and have tried returning a reply to those emails and still nothing. Then on November 24th, I get 2 more charges from them (again using the same names they have used in the past as well as both ending with LEKKI NG) ! charge for $20.00 and another for $25.00. So now we are at $60.00+$45.00= $105, plus the network fees that follow it at $0.20 and $0.25 each transaction) Again I emailed live support and told them the same story, and again was told to email [email protected], and again no replies at all. I did have my card removed from my account on Jumba, and have yet to make any kind of debit card transaction with them since the first set of withdrawals. I also saved the conversation with live support person also, with them again verifying that I haven't made a deposit to my Jumba account in several months according to their records. How can I get my money back from them. I played on Jumba bet quite a bit and enjoyed it and even acquired VIP status but I can not get a straight answer from live support and emailing is apparently not working. I still have al;l the copies of the charges saved with them clearly highlighted and even the one copy of the 2 reverse charges and the 2new charges I received on Nov.24th. as well as the copies of the conversations with live support and my copy of my Jumba Bet account history. I now know to use Bitcoin as it's the safest but it took me awhile to understand it all and what all I had to do to cover my funds from here on out, but just like anyone else I want my money back, in the beginning I would have accepted if they would have just put the funds taken from my bank account into my Jumba account, but now I'm not sure if I trust them to do that as I feel like I most definitely wouldn't be successful in getting any kind of winnings from their site if they agreed to do that. 

Hello karg74,

Thanks for reaching out to us. Can you please send us your Casino Username via private message and we will get in touch with Casino Representative in order to help you with bank account issue.

Sent my casino info via private message.

Thanks for any help you can offer with this.

Hello karg74,

Thanks for sharing your credentials. We will notify Casino Representative about your issue and once we get a response we will get back to you. Please keep us posted.

Hello karg74,

Casino Rep got back to us and told that the charges are not from them and also the deposit was not made in recent time from your account. They have asked you to provide them with the bank statement, and once that statement is in their hands they will do everything to speed up the whole process and to resolve this issue as soon as possible with detailed clarification. Please send them all the required documents and your case will be taken by Casino side immediately.

I have submitted the statements to them about 5 times with no response to any of the emails, but I will submit them again and see what happens. I haven't made any deposits to my casino account that is correct because until this was straightened out I wasn't going to keep giving them my money. The amounts just keep coming from my bank account without my consent randomly, that's why i contacted them to remove my card from their site because it wouldn't let me delete my card number from my account with myself, so i contacted them on the 27th of Nov to remove the card from my account and explained what had happened and emailed them the statements as instructed by the live chat support. And again no reply from their email support. I will email them again and keep you updated on any response or if the do not reply to the email. 

Thanks!!

Hello karg74,

We really hope that you will resolve this issue as soon as possible and that your bank account will be safe  and protected from any fraud actions. Please let us know when you get a response from the Casino regarding this issue.

Hi Berks,

I sent all those same bank statements yesterday and after the last deposit they took from my account on Nov 24th, I had a block on them just in case it continues, so it doesn't happen again. I sure hope they do read my email and actually look at the withdrawals taken from my bank account and see that they are the same addresses that they have used previously when I had authorized a withdrawal. That's how I know it's them that did it. I did notice that another member on here had the same exact thing happen to her about 1 yr ago i think it was. It was listed on the reviews for Jumba Bet after the "test of their site" from LCB members . 

And yes if by some chance I receive a reply from them, I'll fill you in , but I highly doubt I will as this will be the 6th time I have sent the statements, and what all had occurred, to support and received no reply. Each time I email them I would always change the subject line to "2nd email after no response... 4th email after no response...etc." So they have it on their emails and i have it in my sent emails how many times I have sent the proof to them starting way back when i seen the first set of deductions from my account. 

Fingers crossed, and again Thanks for any future as well as all the help you've already given.  

Hello karg74,

Crossing fingers  to be resolved as soon as possible. Please keep us informed, and feel free to ask for any help. 

Still no contact from them whatsoever. No emails, calls, text or anything from them. Sorry but still not resolved. 

Hello karg74,

We will ping them again regarding this matter, and will let you know when we get some updates. Keep you posted.

Hello karg74,

Casino Rep got back to us and told that the management have tried to call you to explain you deeply about your case but it was unsuccessful. They have sent you a detailed email regarding this matter, and we really hope that will help to resolve this complaint. 

Knowing all of those information, we will mark this case as Resolved.

I havent received any phone calls at all, no voicemails, or anything from them. 

I did receive an email that I got read today that wasn't detailed it just said that the charges were NOT from them and they checked into my account. So it's not actually resolved, but I was getting more detailed info from my actual bank account since I had 2 recent charges again on Nov 24th (unfortunately because i had went so long trying to get a reply from them) and contacting their live chat even continuously with them saying it needed to be resolved from emailing support/financial dept. that those charges from Oct 5th and the others after that are all too far along to get the trace number (or something like that my bank called it, whenever a charge is placed so as to know, regardless of what the description says, where and who it came from, kinda like a routing number every time any kind of charge is placed.) They can see if the routing or tracing number/address is similar to legitimate charge that I did actually make and if they don't match, it will still lead to where it came from.

I dont want to risk them not replying back to any emails again, like they did to me before you got involved, so I want to make sure I have all my information, copies, proofs, and banks proof as well, before i continue to accuse them any longer at this point. 

I didn't deal with any other sites and I'm not someone who shares my card number everywhere or opens unknown links in emails, etc. Plus the description "names" they used match some of the description names from these unexplained and "unknown charges."

With that being said, I'll keep ya in the loop just so there's possibly better known steps that need to be taken, or maybe better ways of finding out or how to decifer any unknown charges others may have. I am fine with you closing this complaint, since there's no telling how long this could take based on their response to email time frames thus so far.

Again Thank You so much for at least getting them to FINALLY respond to my emails and to look into the matter on their end. In the email i received, the billing dept left her name and link to contact her back, so I plan to do that after I get back with my bank to see what they was able to uncover.

  Happy Holidays to you all!!!

Thanks for letting us know, we really appreciate that. Please keep us informed about the further investigation, hope that you will get a quick response from them. Crossing fingers. 

Hello karg74,

Any updates regarding your case? Is it solved? 

Actually I have just emailed Emily - Lucky Creek Casino Host (she is the one that responded to my complaint about Jumba Bet Casino).

I have gotten the description names of the transactions on my account from my bank and went back to the beginning of my transactions with Jumba Bet well before any of this occurred and found every single one of those "description names" used by Jumba Bet when I had made legitimate deposits on Jumba Bet way back in June and July. 

So yes, now I do have solid proof that they removed funds from my account without my authorization and not only that, but my Jumba Bet statement shows that at no time during the month of October and since October has any of those funds shown up in my casino account. There are a total of 7 transactions varying from $20-$25 each one 5 transactions in October (Oct. 7th-Oct.15th) and then another 2 transactions both on November 24th. This is the email I received from them back when you got them to finally reply to my emails I had repeatedly sent showing the charges on my statements and showing that no deposits were ever made into my casino account on or anywhere near those dates for their site no longer accepted Visa debit cards....

Hey karg74,

Thanks for such a detailed clarification. Please keep us informed and let us know when it's finished.

Hello karg74,

Any update?

We will mark this case as Resolved due to inactivity of submitter.

Sorry, 

Still not resolved, I can't get them to reply to any emails I have sent AGAIN!!!

I have even sent the emails directly to the person who finally replied to my other email after several attempts and she has yet to reply. I still have proof that i have uploaded to them and no replies at all. I don't know what else to do if they never reply. 

Sorry my internet was out due to weather and I'm just now clearing out all old emails.

Hello karg74,

We will reach out to them again and ask about this issue. We will inform you when we get any update. Keep you posted.

Great!

Thanks so much!!

Hello karg74,

Casino Rep got back to us and asked us to ask you to contact their Support team, they want to speak with you telephonically in hopes that you can find the best resolution regarding this matter. 

Thank you.

OK, i'll do that. And will let you know if I was successful in contacting them.

Thank You!

Hello karg74,

Do you have any updates? Did you manage to solve this case?

Nope!!

Sure haven't. I can't get any kind of response from them in live chat or emails (emails go unanswered, even when i send to support@jumbabet or even replying back to the direct email from the 1 and only response i got back month or so ago). I dont know how else to contact them. They just refuse to reply back, and occasionally I will log onto the site and, as I stated a couple of messages ago, there is still 2 credit cards that are associated with my account that do not belong to me and I even included that in the emails with still no reply. It's as if they don't even read them.

To ignore me is one thing since I'm requesting my money back that they unlawfully deducted, but when I note in the emails that there are 2 cards showing under my account that are not mine, I would think they would remove them or at least check into it, and as of 2 days ago they are still there. I don't know what else to do, I'm guessing it's a lost cause  at this point, IDK.

Hello karg74,

Really sorry to hear that, we suppose that you are desperate, but we will try to reach out to them again to additionally inquire about this matter. Once we get some feedback we will get back to you.

Hello karg74,

We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you. Keep you posted.

Hello karg74,

How is the case progressing, have you contacted the relevant department from the Casino? Any updates?

Good morning Berks,

Yes and I received a call from them and have been communicating with a representative from Jumba. I do appreciate your help in this matter and thanks again for all you do in getting sites in contact with customers. If you'd like, you can close this matter, as it has been staightened out.

Thanks!!!

Good morning Karg74.

We are so happy that you got the feedback from them, so it's a good way to find the best resolution regarding this matter. Best of luck in further entertainment.