RESOLVED: Betchan blocked my account

A casino stole money without explanations!Verified an account, did a deposit and account blocked!! Without explanations, even letter on mail was not mailed a. All of it happened a browser did not close even, ready to pass any verifications, but me even did not begin to listen. As possible to verify, get a deposit and here to close and it all in a flow 20 minutes).

Oh, sorry to hear that. Provide me with your casino username please. The casino will be notified about this. 

Лавондос  username 

Dear Player,

To begin with, you breached two casino rules at once.

Yesterday our support agent already explained you that.

First of all, you created duplicate account, which is strictly forbidden.

Secondly, you took registration freespins (as you did when registered first one) and provided IP address which differs from your true one. The rule is: "If a customer avails of registration freespins herewith his/her county differs from IP address, the administration of the casino reserves the right to terminate such accounts and withhold the win in order to avoid negative practice in the future".

If you want to avoid negative practice with any online casinos in the future, please, read attentively their Terms and Conditions as when you accept them you agree with them.

If you howsoever think we cheated on you, be sure we provide all the evidence of your Terms breaching to the administration and the complaint in any case will be closed not in your favour.

We are not tolerate to players who cheated on us and tried to take profit by such unfair actions.

All the good things to you.

The evidence is sent.

Betchan casino

You saw that I use VPN )! And verified an account to me! As possible to pass complete verification having dublicate accounts! In Ukraine without VPN a mailbox is not opened) even! I will repeat verification passed at included VPN, means you did not forbid, regarding a dublicate account) for me he is not present!! you cheat. And I will remind that you blocked my deposit. I am ready to pass any verifications!!!

Why at a complaint is status decided?) Where proofs from a representative? They let me to score first, checked him and accepted a deposit!!! All happened in a flow 20 minutes)!

Your deposit was returned.

Please, withdraw and we will close the account.

Betchan casino 

Returned a deposit! Thank you jswqzs.com for a help. 

We're glad it's a happy end. :) Cheers!