CLOSED: [ bogus complaint ]: Playamo - HORRID CUSTOMER SERVICE ABUSE

Until today I have had a high regard for PlayAmo but unfortunately due to the treatment id received from a customer representative I will reluctantly visit this casino after coming across such an arrogant uncaring and unresponsive customer representative. My experience has been one of total frustration!

I’ve been a loyal customer to this company since December 16, 2017 and have since joining, made a total of $3,235.00 in deposits. Since joining I have never received any no deposit bonus. I spoke with a wonderful person yesterday who explained what makes someone eligible for it, I expressed my sincere appreciation of his/her time and concluded the conversation. Then today, the customer service representative completely contradicted the previous rep by claiming that PlayAmo do not offer this to anyone, no ifs or buts. Clearly, 1 of the 2 customer representatives lied to me. I feel nothing short of insulted and humiliated.

I am truly appalled by the treatment I’d received from a customer service representative today 06/05 where they were nothing short of rude, abrupt, disrespectful and unprofessional. They even ended the chat immediately after ridiculing me which has left me feeling quite distraught. This person should not work in this field when they have no interest in assisting customers but instead get rid of them! They demonstrated this inexcusable behaviour through a

• Lack of manners
• Rude discourteous behaviour
• Lack of knowledge of the product or policy
• No demonstration of resolution
• Unfulfilled promises, lies and other deceptions

I’m sure you can locate the transcript of the conversation in which I strongly encourage. I have kept copies of all correspondence via live chat. I am truly disgusted by this ill treatment from your staff member and wish it upon no one.

Not caring is a disease that has yet to be cured. Non-caring attitudes and approaches sicken everyone: customers and fellow co-workers alike. The biggest undoing for this company will be the representation of the organisation through representatives such as this horrible person.

Regards,

Lorita

Hi Lorita,

Thanks for voicing your experience to us and other members. Do you have the chat available for us to read? You can post it here (just attach an image) or private message me.

Very good that we also read these things!

I am sure this happens much more ... I also encountered this kinda unfriendly actions, I immediatly closed my account with Thrills when that happened. Their loss in the end; my money goes elsewhere.

I couldn't agree more with you Allstarmikey!

Hi Melcb, thanks for your prompt reply. I have sent you a copy of the live chat transcript through private message.

Kind regards,

Lorita

Here is the live chat transcript between LCB member reetah and Playamo support agent (members last name has been removed for privacy reasons). Rude and unprofessional.

Support Agent 2

12:42 am

Hello. How may I help you?

Lorita xxxxx

12:43 am

Hey can I please claim a no deposit bonus please? I've been playing with this casin8 for a while and am yet to receive any free no deposit bonus as an incentive for my loyalty

12:44 am

And the fact I've made more than 17 deposits of no less than $30 over the last 2 days should be considered ...

Support Agent 2

12:45 am

Sorry, we can't offer you a Bonus at the moment your no special than anyone else Lorita please understand that. (Edit 22 May 2018 - false text added by member)

Lorita xxxxxx

12:45 am

Pardon?

Why's that?

Support Agent 2

12:45 am

We don't have any offers at the moment well not for you anyway lol too bad for you again  (Edit 22 May 2018 - false text added by member)

Lorita xxxxxxx

12:45 am

I've never received one from you guys before

Um I was told something different yesterday.

12:46 am

Check the previous transcript from yesterday where the representative explained something completely different to what your saying!

Support Agent 2

12:46 am

Sorry, no deposit free pins are available for players who wan't lucky from all time so you should suck it up and stop being annoying  (Edit 22 May 2018 - false text added by member)

Lorita xxxxxxx

12:46 am

Wow really? That's unnecessarily rude. So the representative yesterday lied to me?

12:47 am

She said only those that lose more than win get free no deposit bonuses

Support Agent 2

12:47 am

It's right then and you clearly know more than me miss know it all

Lorita xxxxxxx

12:47 am

Who can I contact to escalate this matter ?

Support Agent 2

12:47 am

[email protected]

Lorita xxxxxxx

12:48 am

You've been quite blunt and not the slightest bit supportive

Support Agent 2

12:48 am

Thank You! :) Do you think I care about your opinion  (Edit 22 May 2018 - false text added by member)

Lorita xxxxxxx

12:48 am

Are you serious?

 
Support Agent 2 has closed the chat.

I am shocked.

I know right?! Inexcusable!

Dear, Melcb! We think that it's "Rude and unprofessional", as you've told before, to post 

information before checking it!

here is the real live chat transcript !!!

Hi Casino rep,

I understand your outrage.

You have had every opportunity to post this transcript as proof of evidence. Not sure why it took so long.

With that said @reetah - you have some explaining to do.

Awesome! This is way too funny. Way to strike back Playamo! I was definetly shocked to see these accusations after having many good experiences with your customer support agents via live chat. I feel that you should have given this person a no deposit bonus without hesitation for their loyalty but now i feel that this person should be banned for lying. Haha, we will see what @reetah has to say. Who knows maybe there is an explanation to all of this madness.

Well i am not surprised about this as their sister casino bobcasino support have been terrible to me. I played there for a while with btc and as long as i didnt need support the deposits and cashout would be just fine. Then one day they added credit card option and canadian currency and added a special deposit bonus to go with it so i decided to try it out. My 50$ turned into 850$ i was so happy! Then... the nightmare begins. No cash out options. They had planned to payback to the deposit method which was my credit card BUT in canada it is illegal to send back funds to a credit card so this method was not possible. Proof they knew everytime i would request withdrawal to credit card few mins later money was back in my account, they had canceled the withdrawal. I had no other cashout method in the system. I tried to fight it out with them but they would just ignore me. I opened a PAB with casinomeister and their rep told me i shouldn't hope too much to ever see that money because i was far from being the only canadian that got stuck in this scam. After seeing how all this went, i just decided to do 5$ bets and rip it off and forget about it. Me that grinded 50+25 to 850$ doing 20 and 30 cents bet... it gives you an idea of how i wanted to be done with this. Karamba casino did the same last year to me, stole me 2000$, they just never paid so i already had experience with casinos that just won't pay.

edit: as i was a long time btc player there i asked them in last resort if they would pay me with btc and they said no and closed chat. That was the end.

Dear members,

We'd like to let you know that this case has been closed as a Bogus Complaint. Namely, the transcript sent by the player 'reetah' has been altered to make the support chat agent look rude and unprofessional. We can't really figure out a reason the player did this but we consider this kind of behavior unacceptable on our forum. We are always doing our best to help all of our members but we don't like to be fooled. We are also working hard to provide you with the best service possible and sort out all your issues and complaints, therefore, we can't accept when someone lies to us. With that said a full ban is in order for the member 'reetah'.

We consider this case closed.