Casino Joo is not paying my win

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Last post made 6 years ago by Melcb
Rockgiant
  • Started by
  • Rockgiant
  • Germany Newbie 3
  • last active 5 years ago

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  • Rockgiant
    • Started by
    • Rockgiant
    • at May 08, 18, 07:14:14 AM
    • Germany Newbie 3
    • last active 5 years ago

    I registered in this casino in the middle of February and luckily won with the first deposit. In a week I had my ID verified, everything was going smooth and then I received the message where it was stated that my win is confiscated because of the country provision, namely. Spanish citizenship. I have been living in Germany for a while already and obviously was playing from here. I don't see how in this case my win could be confiscated. In the terms it is stated that the players from Spain are not able to play, but as i wrote before my place of residence is Germany, that is why I do not see any reason not to be paid.

  • MelissaN
    • Replied by
    • MelissaN
    • at May 08, 18, 11:46:23 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Rockgiant wrote:

    I registered in this casino in the middle of February and luckily won with the first deposit. In a week I had my ID verified, everything was going smooth and then I received the message where it was stated that my win is confiscated because of the country provision, namely. Spanish citizenship. I have been living in Germany for a while already and obviously was playing from here. I don't see how in this case my win could be confiscated. In the terms it is stated that the players from Spain are not able to play, but as i wrote before my place of residence is Germany, that is why I do not see any reason not to be paid.

    Thanks for sharing this info with us. Did you live in Spain before? Could you please private message me your casino username so we can get in touch with them and ask for the explanation? 

  • Melcb
    • Replied by
    • Melcb
    • at May 08, 18, 04:56:31 PM
    • Admin 6308
    • last active 10 days ago

    From what you have said my assumption is that you are a Spanish citizen with a spanish passport and ID but are a permanent resident in Germany, correct? This is a bit of a tricky scenario, lets see what the rep says.

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