CLOSED [ due to inactivity of submitter ] : Casino.com - no payout

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Last post made 6 years ago by zuga
mankybikol
  • Started by
  • mankybikol
  • United Kingdom Sr. Newbie 21
  • last active 1 year ago

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  • mankybikol
    • Started by
    • mankybikol
    • at Feb 10, 18, 12:35:52 AM
    • United Kingdom Sr. Newbie 21
    • last active 1 year ago

    Wow I'm the latest victim...help my username is nididin27...theit withdrawal is the pits 6 days they claim?????appalling also why are these casinos uk regulated butbsed increasing Bulgaria?????????

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 12, 18, 07:09:40 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi mankybikol,

    Could you please tell me when you requested the withdrawal? We're going to forward this message to the casino. Let's wait for their reply. Keep you updated. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 13, 18, 03:25:50 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi

    We forwarded your message to the casino and asked them to look into it. Here's what they said:

    The withdrawal was delayed due to a discrepancy on the customer account where information was not matching up. This meant we had to verify the customer and clarify the issue, which the customer was contacted and asked to provide. Once the customer had submitted all the required information we were able to process the withdrawal which was processed on the 12th of February 17:22:50 GMT time.

    Please let us know once your docs have been verified. 

  • zuga
    • Replied by
    • zuga
    • at Feb 23, 18, 03:36:11 AM
    • Yugoslavia Admin 8368
    • last active 16 hours ago

    @mankybikol  please give us an update 

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