RESOLVED: Casino.com - bonus restrictions

This casino.com is so bad.. Last week they told me to send documents to approved my account in order to get 'bonus restrictions' off.. I did that, last week its all approved. Now i get message that they still do bonus restrictions active.. Dont think i will ever come back here to deposit, they think they going to scam me or what.. Anyone that can assist me?

Username is Xieje

* I"ve deposited here long time ago, got banned for bonus abuse or whatever they claim to be.. Now i see every friday that funky bonus without deposit, i wanna be participate of that but still got bonus restrictions active.. LCB Assist me, thank you.

Hi JackieNL,

Sorry to hear that. The casino is going to be informed. Hope they'll get back to us soon. Keep you updated. 

Hi JackieNL,

We still haven't heard back from the casino. We sent another reminder. Did you get in touch with them so far? 

Heey Melissa, thanks for your support. I dont mind anymore, i will play elsewhere.. Not worry about this casino :)

Okay. So, let's wait until next week to see if they're gonna get back to us when they've already been notified. 

Hey JackieNL,

They replied saying that their support team is looking into it and they will reply here. So, let's wait for their answer. 

Dear customer,

Thank you for your patience while we reviewed your query.

We can confirm that we have previously received your ID verification and your account was updated accordingly with it.

While this means that you can successfully continue to transact with us and play on the available games on our site, we still keep the right to withhold any bonuses and promotions upon our discretion. This is also the reason why the bonus codes you had did not work.

We apologize for any inconvenience this may have caused you.

Best wishes

Casino.com