CLOSED [ due to inactivity of submitter ]: Casino Cleopatra

Hello.

I apologize, since I use the web compiler. I'm interested in but the following. The christmas-new year's tournaments in the casino Cleopatra I 3 times won the prize. But until today there is no nothing. He wondered whether I help the already twice – in mid-December, and the reply was: If you win in the tournament we contact you via email. Wait please. 12:25 pm The tournament will be finished within 01 DAYS 18 HOURS 35 MINUTE.

And of 06.01.2018 10:07 pm, the answer: Please wait. Time left before the finish: 02 days 08 hours 53 minutes

Before the days of the e-mail. Require a picture of the monitor or proof of victory (leaderboard). Who but archives?? I have only hand-written themselves (archive). 

All three evidence: 

378  Player 243395 cw  €30 +  137      games: Valley of the Gods, Vikings Go Berzerk, Rainbow Ryan

585  player 257716 cw   €20 +    10016   games: Beauty & the Beast, Golden Fishtank, Super Heroes

301   Player 265791 cw    €20 +       196         games: Valley of the Gods,  Vikings Go Berzerk, Jungle Books

Where the number means the rank and then the automatic address of the player, each tournament was different, the REWARD in euros, the + means that you still clicked on the ark, where they been other awards and last but not least the number of points.

Also the rules I read and I didn't so much stupid, that we would not understand when they belong to the prize or anything else.

But somehow I remember that the rules have written regarding the awards, that is in charge of the manager or something like that, weird!!!????????????

Played I at all eight tournaments. They say that it is a premium automatic signalled on the account after 24 or 48 hours. I didn't get a penny. Understand, if you happened to have experienced the error in the payout only on one of the tournaments, but on the three?????? When I follow the leaderboard and it worked like a must – at least judging by my points!!! Insisting that if I won or was placed we could award was attributed automatically!! 

My username on Aljas

Best regards

Aljaš

Did you see your name written in the leaderboard while the tourney was running?

We are going to chat with the casino and ask what's going on with your winnings? 

Of course. As the player 243395 cw it was me and my point. Even COLORED IT WAS. Highlighted. I have always been monitored. As mentioned in the complaint, we and all the participants were named automatically with a number for example player 243395.

I see. Okay we're going to check with the casino what happened that you never received the winnings from the tourney. 

Aljas,

We finally heard back from the casino. Please take a look at what they sent:

We've checked the information you have provided.
First of all, we would like to say that we don't have a player with such a nickname.
All the players have only their names/nicknames. No numbers are given to them.
It would be nice if the player shows the screenshots which he has and specifies which concrete tournaments he disputes (when they took place).

Best regards,
Cleopatra Casino Support Team

Hi Aljas,

The casino finally found you in their system but they can't find you on any winners list. Therefore, they asked you to send them the screenshots showing your position on the leaders' board. That'll help them resolve this issue. 

Thanks.