RESOLVED - BETSTREAK does not pay 3500 Euro

Hello, I am posting my complaint here, because the BETSTREAK casino rep has not replied to my message.

Here is what happened:
In January 2018 I won a total of 10,000 Euro at BETSTREAK. My account was verified, and I was told that I can cash out 500 Euro per day. I received 13 cashouts (500 Euro each). But then the cashouts stopped, and on February 11th I received an email saying: "After several days of investigation in your game plays, our findings have led us to suspect an unusual behavior that is unacceptable in our casino. Therefore, the management have decided to forfeit your balance and close your account."

Three times I requested an explanation, and I finally received this reply: "Unusual behavior means that you do not play like a typical casino player. Best Wishes, Betstreak Support Team."

Isn't that a ridiculous excuse for not paying my winnings??? I assume that BETSTREAK just does not want to pay a lucky player.

I am 100 percent sure that I won my funds with real money (not with any bonus), and that I do not have double accounts at BETSTREAK.

I kindly ask for support to get the remaining 3500 Euro paid.

hans456

Te most of the cqasinos on net are scam.. once they have got to have a big payout they find escuses to do not do it

So what shall I do?? Members should not play at BETSTREAK if they don't pay.

you must to complain and then reputation of the casino will drop and costumers will not play is the only thing that it will happen to the casino unfortantly 

Thank you. That is why I posted my complaint here.

Hello hans456,

Could you please PM me your casino username and we'll contact the casino to find out what happened.

Hello hans456,

We would just like to advise you that we still haven't received reply from the casino. We've sent them another reminder email. 

hans456 has sent me PM. This is the reply he received from BetStreak: 

"Hi Sir, sorry for your bad experience with Betstreak casino. Please allow me to explain the situation regarding the delay in your withdrawal.

Initially, your gameplay was reported as suspicious by our software provider. Which is why we confiscated your winnings. After thorough communication, they were unable to provide us with detailed evidence and therefore, we are obliged to carry out with your withdrawal.

We will reactivate your account shortly and you can continue withdrawing at 500 EUR a day.

Best Wishes, Betstreak Support Team"

@ hans456 - Could you please let us know when you receive your payment in full.

That's a nice happy ending for hans456! Thanks Sydney for solving another complaint for one of our members:)

I can confirm that all my winnings were finally paid.

Thank you!

hans456

Great news hans456. Thanks for letting us know.