RESOLVED: Betplay.io Account blocked and deprived of funds

Played for more than 2 years at the betplay.io casino, won and lost. Today I was blocked for having a multi-account, but I never created 2 accounts. Using VPN is not prohibited by casino rules.

Help me solve the problem.

It’s easy to determine on the computer whether there is a 2nd account or not. I've been playing through VPN for 2 years and haven't been blocked. Access to the casino website only via VPN

mail casino hri****[email protected]

Hello Pressarions,

Please note that we haven't listed this casino on our website, but we will try to find their contact information and help you further.

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case asap.

Keep you posted.
 

These are just scammers without a license for 2 years. Of course I played at my own risk.
Even in the rules there is nothing about creating a multi-account. But in 10 years of playing in online casinos, I have never created 2 accounts in any casino. Therefore, I was very upset by this behavior of the casino.

Hello Pressarions,

We have reached out to the casino.

Keep you posted.

Hello Pressarions,

We have reached out to the casino again.

Keep you posted.

Hello Pressarions,

The casino has just provided us with terms and proof of their right to disclose your account in situations like yours.

Given this, we will mark this complaint as Resolved.

But the account is blocked! or are you checking?

Hello Pressarions,

Yes, we are aware of your account being blocked. Unfortunately, by their T&C, they had the right to do so, so we have closed this complaint and marked it Resolved.

Thanks for your understanding, we did our best to assist you.

I used one computer, it's easy to check. I'm disappointed with this decision!!!

SCAM casino!!!

Does anyone play at betplay casino regularly ? I was doing so for a couple of years and have continued to do so, and I realize there will be ups and downs with slot play, but the past several months have just been ridiculous in terms of only deposits and no cash outs. And this isn't a situation where I'm up big and then I give it back slowly to the casino, I mean, I'm never up, and always down very quickly and my deposits which range anywhere from $50-$250 is usually gone within about 30 minutes. I've changed games, I've gone to live tables, I've tried to change the variables that could create such a situation, but it's just been a massacre for quite some time now.  I don't see that they have a community or anywhere people could get together and ask each other if everyone is having similar results so what's keeping a casino honest if they know no players are communicating with each other and figuring out that it's become a pure profit casino and winning is no longer really a possibility. I'm not gonna go so far as to accuse them of such evil doing, but I just wanted to hear from someone that's won anything in the last 3-4 months. I've talked to their chat support but I don't think they're gonna fill me in if it the casino had gone rogue and money hungry and decided to add a few zeros to everyone's paycheck. I used to win, not anything crazy, but a couple thousand here and there for every several thousand I would put in. They're bleeding me dry lately and would be surprised if the statistics of my play weren't near statistical improbabilities/impossibilities.  Anyways, if you're winning at bet play , I'd love to hear from you.  Thanks to you all 

Rob

Hello rtomaka,

Thank you for bringing this to our attention. Please note that we do not have this brand listed here on LCB therefore, any information our members can share about their experience is valuable.

If you need our assistance, we're here.