RESOLVED: Betonline cancel wining wagers in sportbooks for more then 40 000$

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Last post made 7 years ago by Melcb
frend
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  • frend
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  • Hi. BetOnline Canceled the winning wagers (claiming technical casino issue)
    I have repeatedly contacted the casino manager. In casino I won a large amount of money in the slot.
    We agreed that they will compensate me $ 3,500 for the my winning in slots of $ 54,000.Thank them very much for this.
    But on my accaunt was also a huge portion of the money from the winning events.
    I want to return my winning events since they have no business to their error in the casino .They have nothing to do with casino.
    Referring to the error in the casino from my accaunt have removed all the money .
    Including the winning money for sports betting.
    All the winings wagers they refused to pay because this money I won over them according to the casino error.
    but I had the money in my account from begining when i did deposit its 140$
    To the casino, I do not have a complain because they gave me compensation for that they took the money from the game in the slot.


    I ask you to note that I have placed orders for three days.

    With such success it is possible to annul all the wagers who were placed and won a month ago. referring to the 'glitch program' in casino .
    Although what relation can the casino have to sportsbetting?
    i recive mail from betonline :

    REFERENCE NUMBER: LTK172590981008X - Please use this ticket number in any correspondence with us.
    SUBJECT: no subject
    Hi Mr. Hryshyn,
    This is Kaykay from Player Services. Hoping you are well by the time you receive this email.
    Just to inform you once again that your account was already review and inform to you that the financial wager was cancel and not valid,
    due to the funds that you used to make does wager it was from the casino glitch that add funds to your account that you did not have, no need to keep replying,
    the adjustment was already made and no other review will be made to the account. ''

    this Claim to the bookmaker who canceled all of my winning wagers. .casino pay me compensation for money what im won in slots i aprove this.

    But the winning events can not be compensated if there were no failures and all bets were made according to the rules of beting .


    my acc B388318


    359113583 Thursday, June 22, 2017 Write Off Balance $53,894.13

    359048066 Tuesday, June 20, 2017 Casino Loss - 6/20 ... $6,025.00


    358980300 Monday, June 19, 2017 Casino Win - 6/19/ ... $4,855.00


    358978432 Monday, June 19, 2017 Financials Credit Tr ... $170.00


    358978427 Monday, June 19, 2017 Financials Credit Tr ... $170.00


    358975657 Monday, June 19, 2017 Financials Credit Tr ... $500.00


    358975648 Monday, June 19, 2017 Financials Credit Tr ... $500.00


    358975623 Monday, June 19, 2017 Financials Debit Tra ... $500.00


    358975618 Monday, June 19, 2017 Financials Debit Tra ... $500.00

    358975545 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975540 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00

    358975506 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975503 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975487 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975473 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975458 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975439 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975382 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975376 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975365 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975360 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975294 Monday, June 19, 2017 Financials Credit Tr ... $1,000.00


    358975284 Monday, June 19, 2017 Financials Credit Tr ... $1,000.00


    358975282 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358975270 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975266 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358975262 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358974782 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358974774 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358974767 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358974760 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00


    358974752 Monday, June 19, 2017 Financials Credit Tr ... $1,700.00

    358974721 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358974717 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358974746 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358974738 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00


    358974727 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00

    358973856 Monday, June 19, 2017 Financials Credit Tr ... $4,500.00


    358973853 Monday, June 19, 2017 Financials Credit Tr ... $4,500.00


    358973073 Monday, June 19, 2017 Financials Debit Tra ... $2,500.00


    358973066 Monday, June 19, 2017 Financials Debit Tra ... $2,500.00


    358972509 Monday, June 19, 2017 Financials Credit Tr ... $1,800.00


    358972506 Monday, June 19, 2017 Financials Credit Tr ... $3,240.00


    358972217 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00

    358971827 Monday, June 19, 2017 Financials Debit Tra ... $2,000.00


    358971799 Monday, June 19, 2017 Financials Credit Tr ... $1,980.00


    358971798 Monday, June 19, 2017 Financials Credit Tr ... $1,800.00


    358971488 Monday, June 19, 2017 Financials Credit Tr ... $1,085.00

    358971456 Monday, June 19, 2017 Financials Debit Tra ... $1,085.00


    358971352 Monday, June 19, 2017 Financials Debit Tra ... $1,100.00


    358971295 Monday, June 19, 2017 Financials Debit Tra ... $1,000.00

    1453137657 Sunday, June 18, 2017 Wager Won $3,640.00


    1453137488 Sunday, June 18, 2017 Wager Won $1,909.09


    1453134796 Sunday, June 18, 2017 Wager Won $1,909.09


    1453134682 Sunday, June 18, 2017 Wager Won $1,925.93

    358914573 Sunday, June 18, 2017 1 Wager(s) Placed $1,000.00


    358914565 Sunday, June 18, 2017 1 Wager(s) Placed $1,000.00


    358914547 Sunday, June 18, 2017 1 Wager(s) Placed $1,000.00


    358914535 Sunday, June 18, 2017 1 Wager(s) Placed $1,000.00
    i deal with them for casino wining cancel . this complain for wagers winings to sportboks.

    one more mail i recive
    This is Zev from Player Services. Hoping you are well by the time you receive this email.

    Just to inform you once again that your account was already reviewed and inform to you that the financial wager was cancelled and was not valid, due to the funds that you used to make these wagers as it was from the casino glitch that added funds to your account that you did not have, no need to keep replying, the adjustment was already made and no other review will be made to the account.
    how about my deposit money 140$ . its not fare cancell all wining wagers if my balance 140.
    i recive 3500 this money for casino wining slots amount.
    but they not pay me for winning wagers .

    On my account $ 140 from my deposit. This amount they must multiply by the coefficients of winning vagers.
    help me please.

  • hey man, all the best... been thru a few of these situations ,especially and specifically online "disasters"

    and it never ends well for the individual  or player.. this is where the "house edge" is really exercised to

    it's  extent.  -  this is  the "transparency"  that isn't  positive - makes me sick 

  • Could you please provide us with your casino username so we can get in touch with them and ask for an explanation?

    Thank you.  

  • b388318

  • frend wrote:

    b388318

    The casino has been notified. We'll update you as soon as we hear back from them.

  • Hi Frend,

    Here's the message we got from the casino:

    Please note, this matter was originally resolved July 19th then a resolved a second time July 24th per player request. Player responded both times indicating the matter had been resolved and is now raising a third query. The Player Services Director personally contacted the player on both occasions to ensure the matter was properly resolved and both parties left with a mutual satisfactory agreement. There will be no further settlements made to the account and consider this matter resolved.

    You informed us last time that they offered you a compensation and the case was resolved. You raised the same question again although you made an agreement with the casino and they reviewed your case twice. Unfortunately, there's nothing more we can do for you. This case is resolved.  

  • Problems with the lag of casino is resolved. my complaint about sportsbooks wagers to sportsbook .im not confirm resolved case for wagers. and im will post in other forums if they not pay compensation .

  • frend wrote:

    Problems with the lag of casino is resolved. my complaint about sportsbooks wagers to sportsbook .im not confirm resolved case for wagers. and im will post in other forums if they not pay compensation .

    You shouldn't have accepted the agreement if you weren't satisfied with the outcome. You even informed us the case had been resolved. I'm afraid there's no going back this time. This is the casino's final decision. You can file a complaint with their licensing body if you want to go further with this. 

    Good luck! 

  • can you give me eny information  of licensing body  ,mail wheare i can create complain for bookmaker.thx

  • I have sent you a PM with the details

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