CLOSED [ due to inactivity of submitter ]: An issue with Virtual casino

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Last post made 6 years ago by zuga
jinhaeng
  • Started by
  • jinhaeng
  • Germany Newbie 14
  • last active 3 years ago

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  • jinhaeng
    • Started by
    • jinhaeng
    • at Dec 28, 17, 04:11:16 AM
    • Germany Newbie 14
    • last active 3 years ago

    This is about my experience playing in the Virtual casino. I just registered in the casino and played the Welcome bonus here. I have won a big sum of money - 4 700 EUR. I successfully verified my account but could not log in there shortly after. So, I asked the chat and they told me that i have breached the terms but they would not be able to assist me and gave me the email I should contact for the explanation. When I contacted them all i got was the instruction how to change the password. I have no doubt the casino just took my money without any reason...

    The Virtual Casino

    0.2/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 28, 17, 04:29:09 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi jinhaeng,

    Sorry to hear that. Please note that this whole group is under the warning sign due to the slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Please provide me with your casino username so we can get in touch with them and ask what about your withdrawal. 

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Jan 03, 18, 12:12:19 AM
    • Netherlands Super Hero 2368
    • last active 12 days ago

    Thanks for this post from:

    This will be very hard to resolve Im afraid ...

    Always first check out LCB before playing at certain casino's is my advice ... to avoid dissapointments :(

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 04, 18, 04:43:17 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for sending the username. The casino has been informed. Keep you updated. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 17, 18, 06:52:33 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We are still waiting for the casino response. We sent them another reminder. Keep you updated. 

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Jan 17, 18, 03:00:00 PM
    • Netherlands Super Hero 2368
    • last active 12 days ago

    Thanks for this post from:

    Doesnt sound very good ... Bleh ... so sad they keep up the BAD work ... hate it !!!

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 19, 18, 06:59:31 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi jinhaeng,

    After weeks of waiting, we finally got a reply from the casino manager that your account is activated and you should be able to access it. Could you please let us know once you log into your accunt?

    Thanks

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Jan 19, 18, 09:24:03 AM
    • Netherlands Super Hero 2368
    • last active 12 days ago

    Thanks for this post from:

    And ... what about the winnings ... I would like to know that too :)

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 29, 18, 11:45:23 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi jinhaeng,

    We are still waiting for you to update us on your account and winnings.

    Thanks 

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Jan 30, 18, 10:36:38 PM
    • Netherlands Super Hero 2368
    • last active 12 days ago

    Thanks for this post from:

    Seems this one wont be solved in the end cause of inactivity of the submitter ... 

    Dont understand that though ... I would check for updates daily ...

    Ah well...

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 05, 18, 01:14:21 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi jinhaeng,

    We reopened this topic as per your request. We need you to confirm if you can access your account now and if you get your winnings. 

    Thanks.

  • jinhaeng
    • Replied by
    • jinhaeng
    • at Feb 09, 18, 09:23:35 AM
    • Germany Newbie 14
    • last active 3 years ago

    Hey!

    Thanks a lot, I see money on the account. As soon as i withdraw money I will write here.

    Best,

    Frank

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 09, 18, 10:22:54 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    jinhaeng wrote:

    Hey!

    Thanks a lot, I see money on the account. As soon as i withdraw money I will write here.

    Best,

    Frank

    Good to hear that. Please let us know once you get the money so we can close the topic.

    Thanks. 

  • zuga
    • Replied by
    • zuga
    • at Feb 23, 18, 03:35:03 AM
    • Yugoslavia Admin 8368
    • last active 12 hours ago
    jinhaeng wrote:

    Hey!

    Thanks a lot, I see money on the account. As soon as i withdraw money I will write here.

    Best,

    Frank

    Hi Frank, any update on the cashout yet?

  • zuga
    • Replied by
    • zuga
    • at Mar 01, 18, 05:24:13 AM
    • Yugoslavia Admin 8368
    • last active 12 hours ago

    This complaint is now closed due to inactivity of the complainant. OP it is your responsibility to keep us up to date. Otherwise you are just wasting everyones time.

    Topic locked.

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