RESOLVED - 9club casino holding and block my account

9club casino holding and my account for more than 20days with no status updates after I have submitted with full documents which request by them, including ic, passports, birth certificate and utilities bill.

In my account I have MYR3000++, when i requested for withdrawal, suddenly account is blocked. 

I have checked with the customer service, but the reply only "your acount is still under investigation, our support management still under checking".

Hopefully someome can help me to get back my money.

regards,

KCM

[email protected]

Hi Kcmhuat,

We do not have a rep available for 9club and this casino is not listed on our site, however we have emailed the casino to try and get a response on whats happening to your account. If you don't get a response back on this thread or an email by the end of the week please let us know.

We have taken this action is because the user have violates our promotion terms & conditions. We holds the right to forfeit the winning of Syndicate/Arbitrage betting account and the account may freeze permanently. You account has been investigated and listed as Arbitrage account in our website. We have tried contacting you through the phone number you provided and it seems invalid/unreachable. We will deduct the 100% welcome bonus amount claimed (RM280) from you account, and you can withdraw the remaining balance in your account. The account will be closed permanently. Thank you for your cooperation.

Please take note 9club will not be active on this website. This will be the only message replied to your thread.

We have tried contacting you through the phone number you provided and it seems invalid/unreachable.

Above statement is impossible, because I keep chasing them almost every day. And when come to withdrawal, said we break the rules, who join not because of attractive by the Welcome bonus? Just because want to lose in the casino webside?