RESOLVED: 5plusbet5.com

My name is stepan! My email is [email protected]! 

My username is STEPKABURKA on www.5plusbet5.com. 

My account is not suspend !!! Only they stolen my 381 euro.  Bookmaker office 5plusbet gave a bonus until March 11, 2018-freeBET-1000 rubles or 14 euros or 16 dollars! Wager 10x was. I registered there on March 10, 2018 and entered all the data into my profile, because according to the terms of the promotion, in order to receive a bonus it is necessary to fill in all the fields of the profile at YOURSELF !!! On March 11, 2018, at 9:00 in the morning,  I was given a freeBET  14 EURO! I put it and won and so I managed to win 381 euros! I APPRECIATE YOU HISTORY OF BETS, AND ALSO SCREEN SHARES WITH THEIR SITE! ALSO I HAVE THE SCREEN OF MY ACCOUNT FROM MARCH 12, 2018! I HAVE A SCREAM OF LETTERS FROM THEM WITH THE RECEIPT OF A BONUS ON 11 MARCH, 2018 AT 9 MORNINGS! AND SCREENS CORRESPONDENCE WITH THEM. In general, I won the bonus on March 12, 2018 on Monday! Won 381 euros! Then I began to send them documents - a passport and self with him and a residence permit. In general, I was verified on March 15, 2018! March 16, I put the money to the conclusion on the screen! at 19-00 received a letter from them-you filled in the profile on March 15, 2018! Why do they lie! when I filled in the profile on March 10, 2018, otherwise I would not receive a bonus on March 11, 2018! I did everything right. They took the win! 381 euros! JUST SEARCHED FOR THE REASON TO NOT PAY AND SAID THAT THE PROFILE WAS COMPLETED ON MARCH 15, 2018! I WRITTEN COMPLAIN IN THEIR GUIDANCE! HELP ME GET A WINNER! THANK YOU

Hi stepkaburka,

Sorry to hear that you are facing the issues with this casino. We are going to bring this case to their attention. Hope they are going to provide us with the relevant answers.  

thank you. I HAVE NOT SEEN THAT casino stolen MONEY and SAY THAT MY PROFILE IS NOT COMPLETED. they did not give 1000 rubles a bonus to those who did not fill the profile!!! You can see that on screens

it was a freebie calm down loll most of online casinos are scamers so dont expect them to drop 400 euro from a freebie like that hhahah there is millions of reasons to not pay dont get so mad lol 

Hi stepkaburka,

We heard back from the casino regarding your case. I can't say they helped us much. Please take a look at what they said: Under the terms of the promotion it was necessary to enter personal data immediately, and the client filled in after using the bonus. In this regard, all the results of the bets were canceled.

When we told them that you registered before you got the promo, this is actually a condition in order to get the bonus they sent this: Violation of the terms of the promotion. The client has specified incorrect data during registration.

We'll try to find out what you did wrong and why they credit the free spins if you didn't fill it incorrectly. 

Hi stepkaburka,

We got the info from the casino: Client STEPAN KIRICHENKO, ID 54439115, login: stekpuburka, registered on our site on March 10, 2018. This client at the registration indicated the wrong data (address, phone number, document number to receive a bonus. He entered the correct data after he made all the bets.The necessary condition for obtaining the bonus was "to indicate personal data upon registration" since the data was incorrect, we canceled the results of the client's bets.

Furthermore, they also stated there were two accounts from the same IP address. 

Unfortunately, there's nothing further we can do for you since you breached the casino T&C.