Member's claimed shop items

sweet thank u that is what I would prefer...good job markotik

bought free spins but they never credited me surfcasino

Can I get a refund on my balance for this purchase?

Hi иван иванов, 

Not sure why you quoted Blueday's message.

I have no issues receiving results from Surf casino at the moment. 

Your latest reqeust was approved and credited on March 25th. That was the information I got from the casino representative two days ago. So, I cant refund you. 

In case you didn't get anything, let me know and I will get in touch with them and find out what happened. 

They didn't send me an enrollment letter and they burned out. Although I checked 2 times and they were not there

so, you were credited, but you did not use the fs? Do they always send a notification,  except this time?

I'm purchased levelup Casino where 30 casino Spins. I'm satisfied and very happy for this. It's helped me to play game awesome.It's a greatest purchased for there.

I have a question will there be new Shop Items (Casino Chips and other) soon available ?

Hi Yautjazz, 

Yes, we added DaVinci's Gold Casino and Cocoa Casino recently. You can always check this thread for new additions:

https://jswqzs.com/onlinecasinobonusforum/general-discussion/please-read-before-spending-your-credits-in-the-lcb-shop

and you can click on New in the Shop for all new items. 

There's also Vanilla prepaid card, but that's only for Canadians. 

Who is taking care of the shop purchases now since Blue is out?

Our moderator Markotik is in charge of LCB Shop now. Do you need assistance?

I purchased 20 spins for Drake casino about a week ago and still havent recieved them can you please help me with this ? username :   cdpusa67.        

                                           Thank you .

Hi Diane1967Fl,

If you are referring to the purchase made on the 14th of April, it was approved and credited to your casino account on the 15th of April. Have you been checking your casino account? It is important to do so as some spins may expire 72hrs after being credited. 

Just so I don't repeat everything that MarijaS said, I will just remind all members that if they do not receive their spins / chips after 48h (not including weekends). send a PM to me or post in this thread as soon as possible about their issue. 

@Diane1967Fl - I will get in the with the casino and will let you know what happened as soon as I hear from them. 

Hi Diane1967Fl , 

they have re-credited your account. 

I know it's not easy handling all the requests Markotik thank you.  I just wanted to let u know I purchased extreme 20 chip earlier today in case a loyalty reward gets dropped in a few hours into my account thank you for your time

Hellou! I ordered the lcb-mug a few weeks ago and i understand it will take some time, but has it shipped allready at least? 

Looking forward to drinking my morning coffee from it.

HI jarno2000, 

I cancelled that purchase on April 12., That was your personal request. You said you didn't want it and that you didn't even know you tried to claim "some mug". 

Nope. You are mistaken here. I have not cancelled. This is strange to me? Have you talked to the right member? I honestly have not cancelled.

Hi, 

Yes, sorry about that, I checked another member. 

I am going to handle your request now. 

makrotik

Regarding Intertops Red $25 Shop item

The bonus offer will be paused from May 10th till May 16th while their casino rep is away. 

Where is my Free Chip from Old Havana Casino ? It´s more than 4 days now, and the Free Chip ist not in my account.

Hi, 

Unfortunately, they did not answer to any of my emails last week. I sent them a reminder on Thursday hoping they might respond before the weekend.

I will try to reach them tomorrow, on Monday.  

interesting info

Hey can you update this spreadsheet for my purchase from LCB shop to use free spins on bitstraz casino, support rep and live chat told me to ask you to please update the spreadsheet in order for them to credit my account. Thanks you!!

Thank you LCB for the Intertops Red $25 chip. I enjoyed playing some of the slots at Intertops, like Aces and Eights, and Carribean Hold'Em.

Two new items in the Shop, this time by Tusk Casino. You can read more about the offers HERE. 

Good luck!

Thank you, LCB for the $25 worth of ethereum from the Shop. Awesome.

Hello.i ordered the mug earlier and have not gotten it yet, now i would soon like to order 25€ to skrill, so my question is, can i order the skrill eventhough the mug is still in limbo? Is it allready considered a order of 5€ or more in between skrill orders? Hope it is possible? And the mug, well take your time : )

Hi jarno2000, 

Your mug has been shipped, and has recently reached the destination country, So hopefully, you will get the mug soon. But just to add that the delivery is now out of control. 

And branded items are not counted as casino chips / spins claims, so you must have approved and credited free chips claims for the amount no less than $5.

Markotik

As i looked at my phone i noted it had arrived just now. How lucky am i? And for the other thing, well shucks a little  

I claimed 50 free spins Tusk Casino last Wednesday but so far the free spins are not credited to my account.

I got a conformation that you were credited on Thursday, May 27. You can check your bonus history page, for example, and you can send me a private message with a screenshot and I will check with the casino next week. 

Hi Markotic

tried to send you PM but the sending failed, I don't know why.

For my first Tusk casino shop it was accepted but the 50 free spins were not credited. for my second Tusk shop it was accepted and the 25 free spins credited but I could not play them because they advised me to use a VPN, strange never seen at another casino.

Chat Transcript with xaderxx4848
Chat started on 31 May 2021, 12:41 PM (GMT+0)
(12:41:02) *** Visitor 30086355 joined the chat ***
(12:41:02) Visitor 30086355: Hi
(12:41:08) *** Eva joined the chat ***
(12:41:15) Visitor 30086355: claimed 50 free spins without deposit on the Legend of Ra slot at LCB forum Shop Tusk Casino. the casino representative informed the forum that my free spins were credited on Thursday, May 27. but when I verified my account I could not find any credited free spins.
(12:41:16) Eva: Hello, welcome to Tuskcasino ! How may I help you today ?
(12:41:50) Eva: Could you please give us your user name, email address, telephone number and your full name to verify the account.
(12:41:57) Visitor 30086355: I claimed 50 free spins without deposit on the Legend of Ra slot at LCB forum Shop Tusk Casino. the casino representative informed the forum that my free spins were credited on Thursday, May 27. but when I verified my account I could not find any credited free spins.
(12:42:13) Visitor 30086355: xaderxx4848
(12:42:26) Visitor 30086355: xxxxxxxxxxxxxx@hotmail. com
(12:42:37) Visitor 30086355: xxxxxxx
(12:42:47) Visitor 30086355: xxxxxxx
(12:43:16) Visitor 30086355: xxxxxxx
(12:43:36) Eva: Thank you very much. Please allow us some time to check your account details.
(12:47:27) Eva: It is ready in the 25 Free Spin Treasure Mania game you have already bought. However, in order to receive 50 Free Spins you have ordered, you must first make a deposit.
(12:52:12) xaderxx4848: No free spins credited in treasure mania
(12:53:20) Eva: Just a second please
(12:54:19) Eva: Please try again by clearing your browser's cookies.
(12:57:35) xaderxx4848: I have problem with Evo play slots. Yesterday I have received this notification for 10 free spins in treasure mania butI have found no free spins
(12:57:54) xaderxx4848: Visitor uploaded: Screenshot_2021-05-31-13-58-51.png URL: https://v2uploads.zopim.io/u/k/R/ukRAFjMCWMsrAYSKwROQS6979feglkxa/a1d29fefcc458dce187379ac5f0fb08de4d090d0.png Type: image/png Size: 137373
(12:58:28) Eva: You can easily access the game by using a VPN program. Because your Free Spins are active.
(12:59:14) xaderxx4848: How use VPN program
(01:01:07) Eva: Download and install the Nordvpn program from your browser by typing it. You will then see it in your browser.
(01:01:53) xaderxx4848: Since my beginnings in casinos I want to play legally, I don't like to use VPN
(01:02:20) xaderxx4848: Can you credit free spins in another slot ?
(01:04:18) Eva: I understand, but there is no problem using a VPN program. Because some game providers do not have service in your country.
(01:04:18) Eva: Unfortunately, Free Spins are not available in other games. That's why I recommend a VPN program.
(01:05:12) xaderxx4848: Thank you for help, I wish you nice day:)
(01:05:44) Eva: You're welcome.. Same to you
(01:06:16) *** xaderxx4848 has rated the chat Good ***
(01:10:26) *** xaderxx4848 left the chat ***

Hi maiwen63, 

I c.. I will check with the casino repesentative and see what can be done about this. Will keep you updated. 

Regards, 

Markotik

Hi, 

They responded, but the issue hasn't been sloved. They said they would infrom both you and me, when this is sorted out. 

Hi maiwen63,

Get in touch with their support, and your issue should be resolved today. 

Good luck. 

Thank you very much for help

The problem is not resolved yet, no free spins credited to my account. the problem is not the VPN or Evoplay provider because I already play free spins credited on my account on Evoplay slots at other casinos.

So what did their support tell you about this yesterday?

do I have to contact support?

I will contact him now.

50 Free spins credited, thank you Markotic :)

Still nothing receive from Betchain.

hi perobet, 

Yes, I sent a reminder earlier today. I hope to hear soon from them. Will keep you updated. 

Markotik

iclaimef freespins from tusk but still nothing in my account

Hi bexc,

The casino representative told me that the spins were credited on Golden Castle, on June 23. Please check that game. 

Thank you. I had been checking but they werent showing. I have received them npw though thank you

Recieved the 20$ casino chip on winaday

Thanks! :) 

Hey lcb team, 

Thanks again! 

This morning I recieved

the €25 Skrill Cash! :)

Appreciate it a lot, Thanks

Who's taking care of the shop now is it Marcotic still or somebody new? I am waiting for the bit* stars shop purchase to show up they said they need the spreadsheet updated and sent over so that's why I'm just checking to see who's taking care of business these day. Thanks in advance!