Limitless Casino Support and Complaints Thread

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  • Hello Chev32,

    Could you please provide us with more information?

    When did you submit the documents for verification? Were you notified that you did not pass the verification process or are you still waiting for their response on whether you passed the verification?

    Please be advised that in some casinos, it can take several days to review verification documents.

    Thank you.

  • Hello Chev23,

    We trust that you're well and safe.

    As we can see, you acquired your winnings on July 30th which means that you started your Verification process on said date. The Verification procedure may last up to 5 working days, depending on the amount of requests our Fraud & Risk Department has at the moment.
    Please note that as soon as the Verification procedure is completed, you will be contacted by the Casino.

    Thank you for your understanding and patience.

    Kind Regards,
    Limitless Casino Management

    4.2/ 5

  • Hello James,

    We hope that you're well.

    We believe that it is obvious and that it's needles to say that expired documents cannot be accepted as valid for the Verification procedure.
    As we previously stated, your referral's winnings will remain on her account and as soon as she can provide a new ID, our Fraud & Risk Department will complete the Verification procedure. Also, We must remind you that any form of government-issued ID is acceptable - ID, Driver's License, or Passport.
     

    Please advise your friend and let us know if we can assist in any way.

    Kind Regards,
    Limitless Casino Management

    4.2/ 5

  • Why is user Chev23 not verified in limitless casino?????

    4.2/ 5

  • Limitless_Casino wrote:

    Hello Chev23,

    We trust that you're well and safe.

    As we can see, you acquired your winnings on July 30th which means that you started your Verification process on said date. The Verification procedure may last up to 5 working days, depending on the amount of requests our Fraud & Risk Department has at the moment.
    Please note that as soon as the Verification procedure is completed, you will be contacted by the Casino.

    Thank you for your understanding and patience.

    Kind Regards,
    Limitless Casino Management

    Dear Chev32,

    Here's the reply from the casino rep in case you missed it. As they said, the verification procedure may last up to 5 working days. Please be patient and update us on the progress.

    Thank you.

    4.2/ 5

  • I just resubmitted the docs now verify my account!!! Any why are u lying I submitted the documents on Sunday 7/28

  • Limitless_Casino wrote:

    Hello James,

    We hope that you're well.

    We believe that it is obvious and that it's needles to say that expired documents cannot be accepted as valid for the Verification procedure.
    As we previously stated, your referral's winnings will remain on her account and as soon as she can provide a new ID, our Fraud & Risk Department will complete the Verification procedure. Also, We must remind you that any form of government-issued ID is acceptable - ID, Driver's License, or Passport.
     

    Please advise your friend and let us know if we can assist in any way.

    Kind Regards,
    Limitless Casino Management

    What about a bank statement? Basically she tells me she can't afford to renew her license. She doesn't have a job and this 80 dollars is a huge win for her that you're withholding with some shady back handed *****. She just validated her account a few months ago how was that not good enough?

    Rated:

    3.8/ 5

  • Hi James,

    Please note that a government-issued photographic document is required. A Bank Statement can be used to confirm a user's place of residence, but for identity verification the aforementioned document is needed. Please check with your friend if any such valid document is available and please share it with out Fraud & Risk Department.

    Thank you for your understanding.

    Kind Regards,
    Limitless Casino Management

    4.2/ 5

  • Omg. Lcb.org my Reply didnt get posted. And it was hella long¡!!!! I really hate Limitless Casino¡!!!!

    Rated:

    5/ 5

  • Chev32 wrote:

    Why is user Chev23 not verified in limitless casino?????

    Hello Chev32,

    Any updates? Have you managed to verify your account?

    4.2/ 5

  • gartist415 wrote:

    First of all Limitless Casino,

    The 150% promotion cashback email I received states that my deposit had no wagering requirements.

    My deposit was a clean deposit so it shouldn't have had any deposit requirements to begin with. because that's how all clean deposits are treated.

    Secondly, the fact that my deposit had no wagering requirements means that should have applied to my cashback promo of $1,000 because what if I had attached a deposit bonus with my first deposit?  Would that have meant that my playthrough requirement would have been the requirements from the coupon attached to the deposit AND the cashback requirement?

    in order for me to activate the 150% cashback promotion, I didn't need to enter a promotional code. all i had to do was reach out to customer support if i didnt win.

    Below the image of the 150% cashabck promotion, is another promotion I was emailed. Notice how that email promotion for SPARKS25 CLEARLY stated that I needed to input the code to activate the promo AND THAT THE PROMO HAD NO WAGERING AND NO MAX CASHOUT REQUIREMENTS.

    Lastly, I added another promotional email for the code PLAYFREE. Notice how complicated, yet very detailed the terms of use for that coupon are: The casino went to great lengths to clearly and very specifically explain that amount of the bonus (what a coincedence 150%) AND it had a playthrough requirement of 10x. It also listed the for how long the promotion was being offered (two days) but for the players that deposited the very same day that the promo was released, they would receive 40 free spins.

     

    The two examples of additonal Limitless Casino promotional emails offered were delivered to my inbox and sent out BEFORE THE 150% CASHBACK PROMO WAS SENT TO ME!

    That's significant because the promos I received prior, detailed how very specific and outlined and detailed Limitless Casino's promotional emails can get, yet with my 150% CASHBACK PROMO THE CASINO DID NOT PROVIDE ANY FURTHER DETAILS! I WONDER WHY????

    Below the images of email promotional emails, is information I obtained directly from Limitless Casino's website explaining the casino's terms and conditions.

    Why am I bringing this up?

    Because the casino IS right. My coupon DID COME WITH ANY PLAYTHROUGH REQUIREMENT or unique terms and conditions, then it would fall under the category of a COMMON DEPOSIT BONUS, meaning I would have had to have played the amount of my deposit AND 15X the associated bonus in order to withdraw wins on a deposit bonus.

    NOTE NO MAX CASHOUT REQUIREMENTS.

    However, since Limitless Casino's inital refusal to honor my 150% CASHBACK promo was denied, but eventually honored, the casino decided, well you'll get your cashback promo, but fuck you we're going to add a 30x playthrough requirement and 3x max cashout.

    You said those are the standard terms and conditions AFTER THE FACT. those terms and conditons were imposed. it is extremely wrong and reeks of shady business practices to change the terms and conditions after a player has committed himself to playing.

    so i decided to pour Limitless Casino's terms and conditions and see out of what hole management pulled this crap out of and I found the only player rewards/bonus/coupon in which the rules that are similar to the one imposed on me:

    THE CASINO'S FORTNIGHT CASHBACK PROMOTION LISTED AT THE END OF MY POST.

    BUT WHY WOULD MY 150% CASHBACK PROMO HAVE FORTNIGHT CASHBACK TERMS AND CONDITIONS APPLIED TO IT WHEN THE WHOLE POINT OF THE CASHBACK PROMO WAS TO REACH OUT IMMEDIATELY AFTER MY BALANCE WENT BELOW $1 IF I WON AND REQUEST THE CASHBACK RIGHT AWAY.

    AND WHAT 'S THE DEAL WITH THE NAME FORNIGHT CASHBACK? 

    FARTNIGHT CASHBACK SOUNDS BETTER BECAUSE LIMITLESS CASINO IS FULL OF SHIT.

    To conclude this post, Limitless Casino is full of shit and LET MY EXPERIENCE BE A WARNING TO ALL DEPOSITING PLAYERS.

    READ LIMITLESS CASINO'S RESPONSE TO WHICH I AM REPLYING TO:

    These are the standard terms for the promotion and unfortunately, the cashback promotion cannot come with no restrictions.

    THEN IN THE HELL DON'T YOU LET THAT CRAP BE NONE AHEAD OF TIME!

    Why?

    Because there was no way in hell I would've MADE my initial deposit KNOWING that there would be a 30x playthrough requirement.

    obviously I am not lying and trying to weasel my way into anything. 

    I'm not an idiot.

    i know who to read and do math.

    i would have made use of this promo listed directly below. 

    505%* + 500 SPINS

    1. First deposit bonus
    2. Coupon code: 505INSTANT
    3. 505% bonus (250% with credit cards)
    4. Minimum deposit: $20
    5. Wagering: 10x Deposit
    6. Max cashout: 5x Deposit
    7. Allowed games: Non-progressive slots (excluding 777)
    8. Max bet per hand: None
    9. Maximum Bonus: $1000
    10. Other General Terms apply

    Why? BECAUSE 500% BONUS TO MY $666 DEPOSIT IS GREATER THAN 150% BONUS,  10X WAGER REQUIREMENT IS LOWER THAN 30X PLAYTHROUGH REQUIREMENT, AND 5X MAX CASHOUT IS GREATER THAN THE BULLSHIT 3X MAX CASHOUT AND 30X PLAYTHROUGH REQUIREMENT THE CASINO IMPOSED ON MY PLAYTHROUGH REQUIREMENT BECAUSE THEY KNEW THEY WERE WRONG IN DENYING ME MY 150% CASHBACK PROMO THE SECOND I REQUESTED MY CASHBACK.

    As a result of the complete and utter disguist at the casino for screwing me over AGAIN, I told myself the casino is basically telling me "FUCK YOU" with the rules they imposed on my cashback, so I told myself "NO, FUCK THEM" and basically drained the balance as quickly as possible so I could reach and request to have my account permanently deactivated.

    Why would anyone that has any pride and self-respect give a shady, SCAMMY MCSCAMMY of a casino another cent of my hard-earned money after being royally screwed out of $1500.

    I personally feel the casino should refund me my deposit of $666. and change. 

    They have every right to keep my second deposit of $860.

    Based off of this experience, I thought about making another deposit at Limitless Casino, but I got scared because I immediately started thinking: "Damn, bruh, they fucked you over big time the 1st time you deposited withe casino?" 

    What was to stop me from thinking that the casino wouldn't just confiscate my depsoit based off of their shark, deceptive, thieving ways?

    Give my back my first deposit Limitless Casino because the fact that the casino stated "the cashback promotion cannot come with no restrictions," why the fuck can't the cashback promotion not come with no restrictions? that doesn't make any fucking sense BECAUSE WHY IN THE HELL DOES THE 150% CASHBACK PROMO STATE THAT MY DEPOSIT COMES WITH NO WAGERING REQUIREMENTS.

    Isn't stating and having a no wagering requirement a restriction in itself? 

    So the promo did have a restriction? Feel free not to have to feel restricted with wagering requirements.

    otherwise we even mention it? it's like someone asking me what time is it, and i tell them the time, the day of the week, the weather, blah, blah, blah.

    Lastly, look at this shit below. I received this promo prior to my 150% cashback promo via email. i would have been better off using that promo instead. 30% NO RULES, 100% CASHBACK. WHY IN THOSE EMAIL PROMOS THE CASINO MADE SURE TO INCLUDE BONUS CODES AND STATE NO RULES, CASHBACK. BECAUSE THEY KNOW THAT IF ITS NOT STATED, THEN IT DOESNT APPLY MUTHERFUCKERS

     

    Heard the latest news?

    Ready to turn "no rules" into non-stop FUN? 

    Unleash your inner James Bond (minus the tux)

    at Limitless Casino! We're throwing in

    30% NO RULES BONUS

    &

    100% CASHBACK

    Coupon code: NOEND100

     

    It's like getting more fries with your burger, but with a side of VICTORY. 

    Hurry, luck's calling!

     

     

     

    No one told me that I had to make a deposit and play at the casino, so i played at my own risk.

    My response to that, someone did tell me something: 

    The following words were taken from the same 150% Cashback promo email that got me into this bullshit:

    "Worried about your next wager? No need to fear at Limitless....."

    "MY ***!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

    "GIVE ME BACK MY FIRST DEPOSIT YOU SCAMMY, MCSCAMMY OF A CASINO!"

    Worried about your next wager?

    No need to fear at Limitless, where you can rest assured with our cents with security.

    And even if lady luck is on vacation, you'll get it all back(and then some) for another try by contacting our Customer Service team.

    What are you waiting for? Deposit, play, win big.

     

    Worried about your next wager?

    No need to fear at Limitless, where you can rest assured with our cents with security.

    Your next deposit comes with

    150% Cashback

    (Up to 1000 USD)

    Deposit Now

    Your deposit has no wagering requirements. 

    And even if lady luck is on vacation, you'll get it all back(and then some) for another try by contacting our Customer Service team.

    What are you waiting for? Deposit, play, win big.

     

    1. Hi, there.

      Want an extra edge on your game with a minimal deposit?

      For as little as $20, your boost comes with

      No Max Cashout & No Wagering Requirements

      25% NO RULES

      Use Code: SPARK25

      GO FOR IT

      No fine print, no confusing terms.

      Just you, your favorite game, andthe chance to bag epic wins.

      It's a win-win all in your favor.

    2.  
    3. Hello, Player.
      This 4th of July, we're declaring war on boring celebrations. And for that, we're deploying a top-secret weapon:

      150% BONUS

      10x Low Wagering
      Use code: JULY4TH

      GET YOURS

      Mission briefing for early birds: Coupon's available for 2 days until July 4th, but if you claim it today (July 3rd) you'll unleash 40 FREE Spins tomorrow with code PLAYFREE. (Take note that these extra spins are only for players who used the bonus today.)

      It's like a personal fireworks display, showering you with winnings. Grab your hot dog helmet, fire up the slots, and prepare for a victory sweeter than apple pie.

    4.  
    5.  
    6.  
    7. Common Deposit Coupon Rules
      1. Every coupon code is time-limited to 7 days from the date redeemed, after which it expires. It is up to a Player to use the coupon code before it expires. Each coupon code is redeemed once. Each coupon becomes invalid after it has been used once.
      2. It is not allowed to apply more than one coupon code per deposit. Also, each coupon code may be applied to one deposit.
      3. Unless otherwise stipulated by the specific Promotion rules, the Player must wager the deposit plus associated bonus amount 15x (excluding baccarat, craps, pontoon blackjack, roulette, sic bo and live dealer games) in order to withdraw wins made on a deposit bonus.

     

    1. The Player acknowledges to contact the Casino’s support team 24/7, in case of any complaint via:
      1. Live chat on the Website or email at [email protected] or e-mail our management at [email protected]
    2. The Casino commits to using all resources to resolve all complaints to the Player’s satisfaction.

     

    Relax and play with peace of mind at Limitless Casino, knowing that our exceptional Fortnightly Cashback deal has got you covered! Claim up to 10% instant cashback on all deposit losses. It's our commitment to making sure you always get the rewards you're entitled to. Allow us to be your steadfast ally, transforming your setbacks into triumphs.

    Terms & Conditions

    1. Fortnightly Cashback is calculated based on a percentage of players' Fortnightly Net Loss, which is calculated as Deposits minus Withdrawals.
    2. The Minimum Allowed amount for Fortnightly Cashback is $10.
    3. Wagering requirements: 30x.
    4. Max Cashout is limited to 5x the Cashback amount.
    5. Allowed Games: Non Progressive Slots, Video Poker and Blackjack Games
    6. Net Loss Calculation by Player Class level (During the Fortnight):
      1. Bronze/Apprentice/Journeyman: $200 minimum net loss.
      2. Artisan: $125 minimum net loss.
      3. Master: $111 minimum net loss.
      4. Grandmaster: $100 minimum net loss.
    7. Cashback percentages are determined based on the Player's VIP Level. Please refer to the table below for the specific percentages.

    Dear gartist415,

    As far as we can see, your last post is this one and the casino has replied to it. Everything on our forum is always transparent, so feel free to post your reply again if you had any issues with posting.

    Thank you.

    4.2/ 5

  • What is the point of offering free spins if the player is limited as to what they can withdraw. I live in Reno, Nevada, which is a huge gambling city and if any casino here gave out free play or free spins with the limitations of only being able to technically win $50, literally nobody would become a member there. That is one of the most ridiculous things I have ever heard. I had $2 something left on my account from some free spins I had and I ended up winning $400 of this $2.  I went through the annoying verification process, then when I attempted to withdraw my winnings which show as "real balance", I received an e-mail stating the max I can cash out is $50.  Not only that but I'm required to deposit $10 to withdraw the funds.  The whole situation is very deceiving and honestly upsets me. I truly don't understand how a casino can do any of this and get away with it. Don't show a players balance as $400 when they can only cash out $50 of it and don't offer free spins if the player can't even cash out all of their winnings from said spins.  Ridiculous. 

  • I have an update to my previous post. I just logged onto my account and now my "real balance" only shows $50. So they took the other $350 even though I have yet to withdraw the funds because they want a "verification deposit" of $10 from me before they will send me the $50.  So if I had a "real balance" of $5,000, I would have only been able to withdraw $50 of that and the rest of that amount would have just disappeared into thin air.  How is this just?  Also, calling the money they take from us "wagering" money is insane.  What exactly are we wagering with that money?  It's not like we can withdraw any of the funds that we could potentially have won off of that amount, so Limitless, please explain to me what exactly it is we are wagering?  And you take everything but $50 of this money, so I'm truly confused how they are funds for wagering? The $400 I won came from the $2 balance I had in my account that was won from the free spin coupon I received in my e-mail.  I did not directly win the $400 from said free spins and I played the $2 account balance many days after I used the coupon, but they still limit these winnings based off of whatever previous coupon you used. Other online casinos, such as Chumba and Luckyland (the legit ones) give you a small amount of free play each day and there is no limit as to how much "withdrawable" money you can win off of this. My mind is just blown that they can get away with this.  

  • Dear Cassmill143,

    Please send us your casino username via private message so that we can contact the casino rep and inquire further about this matter.

    Thank you.

  • Hello Cassmill143,

    We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

  • Hello Cassmill143,

    Since we never received your username we'll consider this complaint closed due to the submitter's inactivity.

  • The screenshots about sum it up. I'll PM Jovana my username.

     

    And before anyone wants to say anything about "no 2 free promotions" blah blah blah.... I'm not trying to be rude. This interaction rubbed me the wrong way so what I'm about to say is merely an attempt to jump to the end (my original question which still goes unanswered). The no 2 back to back promotions thing is grandfathered in. It may have precedence back in the day but not anymore. Not when almost every casino violates their own policy and issue multiple codes, allow redemption of those codes, and then (and this why we shouldn't bring it up as a defense) those casinos will grant a payout from one of those. I can guarantee that anyone who has cashed out at one of these casinos has been issued, claimed, and allowed to cash out from a consecutive promotion/bonus. So..... can we please skip that excuse and make a beeline to my question please?

     

    (As a tiny extra all of their(extreme,yabby,brango,limitless,blitz) codes issued, starting around a week after the last deposit, all revolve around claiming multiple free bonuses in a row between deposits. So. Please. Again. Can we skip that topic please?)

  • Go ahead and mark my case as self resolved please. I didn't get the answer directly from them but the events that followed was enough for me to figure out the answer to my question. Thank you though. 

  • SmoogleDorp wrote:

    Go ahead and mark my case as self resolved please. I didn't get the answer directly from them but the events that followed was enough for me to figure out the answer to my question. Thank you though. 

    Dear SmoogleDorp,

    Thank you for letting us know. If you need any further assistance or have additional questions, we’re here.

  • I was under the impression that limitless casino offered instant cashback. I never received any on my last deposit 

    4.2/ 5

  • Hello snb6448,

    Please send us your casino username via PM so that we could contact the casino rep and check your account.

    Thank you.

  • Hello snb6448,

    We're still waiting on your casino username/ID, if you would like us to contact the casino representative and check your account please send it via private message

  • ShannonBonner102, its regrettable because of their behaviour. Its destroying casino reputation. Anyhow Moderator has told you that send him your user name in this casino.

    I am sure that your case will be solved in LCB platform only.

  • Hello snb6448,

    Since we never received your username we'll consider this complaint due to the submitter's inactivity.

  • they will not honor the deposit reward we shut get the day after a deposit
     

    Daily Rewards

    Deposit today to win chips or spins tomorrow.



    support can ya please help 
  • Hello moralensvogter,

    Please send us your casino username via PM so that we could contact the casino rep and check your account.

    Thank you.

  • dosent matter now i finely got em so we can delete the post :) 

     

  • Dear moralensvogter,

    Thank you for updating us. We will now mark this complaint as RESOLVED.

  • Hello I can't figure out how to PM. I need some help. I can't login to my account. The username is Ste*** and email ste***. Can you please help me so I can get logged in? Thank you

  • Hello Stephen1123,

    Thank you for providing us with your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for updates.

  • Dear Stephen1123,

    We received information from the casino rep that your account was deactivated because you entered the wrong password several times. It has now been reactivated, so you can click on "Forgot Password" during login to reset your password if that was the issue. Please let us know if you were able to log in.

    Thank you.

  • Wow!! Y'all are incredible... I've emailed so many times. Thank you so much. It works!! That was so quick. 

  • Dear Stephen1123,

    You're most welcome! thumbs_up We will now mark this case as RESOLVED.

  • I was told that this casino doesn't do cash back when they first began. so I never requested it. Now I see a promotion for cash back..... I'm, how much money should I have gotten from cash back but never did?!?! What a joke!! And when I asked about it I was given an email address and told to email them and ask... which I was not given any kind of answer only a standard response of some weekly or monthly cashback but again, I have NEVER received cash back from them 

    my user name is er***

  • Hello ericadawn11-0,

    Have you tried contacting their live support and asking about the cashback? They can provide you with the most accurate information about their standard bonuses.

    Thank you for your cooperation.

  • JovanaV wrote:

    Hello ericadawn11-0,

    Have you tried contacting their live support and asking about the cashback? They can provide you with the most accurate information about their standard bonuses.

    Thank you for your cooperation.

    I did and they told me to email their support which I did and I was told that they do weekly cashback or something. I've NEVER gotten any cashback from here 

  • Username: Go***

    Have been trying to verify my account via the Account Verification Form link , as well as emailing customer service two times, and have not received any update. Was hoping to get some kind of update as to the status of my verification please so I can cash out 🙏

    thank you

  • Hello Tyrone Horrall,

    First of all, welcome to LCB.

    Keep in mind that due to the weekend, there may be a delay in the verification process. However, thank you for providing your casino username. We've forwarded it to the casino rep. Please keep an eye on this thread for further updates.

  • Hello Tyrone,

    We trust that you're well.

    We are happy to inform you that your account is now verified.
    Thank you for playing at Limitless Casino and should you need any additional assistance, please do not hesitate to contact us.

    Kind Regards,
    Limitless Casino Management

    4.2/ 5

  • Limitless Casino

    Username: Dpemerson76

    ** Check pictures for accurate time stamp on November 19th

    Game glitched during a long overdue bonus round on a $2.00 spin. This is after months of lopsided net losses to this entire casino group. I reached out to chat support with my time of spin, they told me to reach out to support via email

     

    As seen in attachments, Limitless failed to offer an agreeable resolution. Instead, circumnavigated my questions, blamed my own Internet (never glitched in over a 30 min period on their game until bonus. Not before bonus nor after). I had already supplied screenshots and a time however they asked again for this information in a manner which led me to believe they didn't read or investigate at all, just have a scripted answer that presented a scapegoat.

    I showed multiple times my proof of error on their casinos server, and asked them for proof supporting their claim. They never supplied anything other than a "we looked into it, everything was good"

    I told them this was not satisfactory and that they can either refund my deposit or offer me a free chip. They declined.

    I told them I will escalate this on LCB if that's how they want to do business.

     

    Thank you for reading and taking the time on my issue

    Rated:

    4.5/ 5

  • The email chain continued. 

     

    Limitless immediately stopped contact the minute I mentioned escalating to a 3rd party site such as LCB 

  • Hello dpemerson76,

    Thank you for bringing this matter to our attention. We contacted the casino rep regarding this. Please keep an eye on this thread for further updates.

  • I will, thank you so much for the timely response. Very impressed and appreciative 

     

    I also wanted to add that at both mro and eternal. When a game glitched like that, both refunded immediately no questions asked. Which sets the precedent on customer service in my book.

  • For several months i could not make any progress to verify my account, i upload my documents but never any update on the verification process 

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